Business Etiquette: Sales And Customer Management! Trivia Quiz
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This is a ag sales test from the 2005- 2009 test bank from Ms. Gomes.
- 1.Ms. Jones is at your greenhouse he stops and looks at the nicely landscaped entrance. What should you do?
- A.
Wait for Mr. Jones to come in
- B.
Go out and sell landscape services
- C.
Go and ask Mr. Jones if he found something of interest
- D.
None of the above
- E.
All of the above
- 2.Some good rules to use when making a first telephone call to a prospect includes.
- A.
Waiting until you know the prospect's needs before placing the call
- B.
Get permission before asking questions
- C.
Verify the person you are talking with is the decision maker
- D.
Both B and C
- 3.Mr. Johnson, our hydroponics tomatoes will produce 15- 20 lbs per plants.
- A.
Objections
- B.
Trial Close
- C.
Product Benefit
- D.
Products Questions
- E.
Product Feature
- 4.Which of the following is an example of an open- ended question.
- A.
Would you like Roundup Ultradry or roundup UltraMax?
- B.
What are your crop rotations practices?
- C.
Will you attend our growers meeting?
- D.
Do you grow corn or soybean?
- E.
None of the above
- 5.A good time to offer a closing statement is:
- A.
When you introduce the product
- B.
When a customer asks about delivery
- C.
When you first meet the customers
- D.
Never
- 6.Endorsements letters and intellectual proofs can consist of:
- A.
Chats and graphs
- B.
Vendor endorsements
- C.
Statistical summaries
- D.
Consumer ratings and reports
- E.
All of he above
- 7.A successful salesperson will maintain what composure when dealing with an upset customer?
- A.
The sales person will argue and tell the customer that he is foolish for being upset
- B.
The sales person will not return call, emails or contact the upset customers hoping the customer will eventually calm down.
- C.
The salesperson will promptly meet the customer and settle any problems as quick as possible
- D.
The salesperson will be irritated with having to deal with the customer and push him off on someone
- E.
All of the above
- 8.Most people have poor listening habits, which of the following are examples of poor listening?
- A.
Criticizing the speaker
- B.
Tolerating or creating distractions
- C.
Turning out difficult or confusing information
- D.
All of the above
- E.
None of the above
- 9.Which of the following is the proper way to ask if you call is at a good time for the prospect?
- A.
Do you have a minute
- B.
Are you in the middle of something urgent
- C.
Are you in eh middle of something important
- D.
All of the above
- 10.Mrs. Clark, what color pattern are you looking for in your garden.
- A.
Product Feature
- B.
Objective
- C.
Probing Question
- D.
Product Benefit
- E.
Trial close
- 11.When a customer makes an excuse during a buying decision they:
- A.
Are you going to buy the product
- B.
Want to buy the product but make you lower the price
- C.
Are stalling the decision
- D.
Do not want to buy the product
- E.
All of the above
- 12.Involving the customer in the sales demonstration can help to:
- A.
Provide the customer with a sense of ownership
- B.
Get the customer to answer questions to determine additional needs and wants
- C.
Demonstrate specific benefits of interest to the customer
- D.
All of the above
- E.
None of the above
- 13.You determine that the customer gave the vaccination incorrectly. What should you say? (Choose the most appropriate response)
- A.
It is not my fault or my responsibility
- B.
You gave the vaccine incorrectly
- C.
Sorry, but you messed up
- D.
From the information you gave me, the vaccine was given incorrectly, let me go through the correct procedure with you.
- 14.Ms. Jones approaches you and states she purchased flowers from you last year and they did not bloom after she bought them. She questioned whether she should shop elsewhere for her flowers this year. What can you do to attempt to keep her as a customer?
- A.
Direct Ms. Jones to another supplier
- B.
Build rapport with Ms. Jones
- C.
Inform Ms. Jones of any live plant guarantees you might have.
- D.
Both B and C
- E.
None of the above
- 15.Which of the following would be a good example of a sales call objective?
- A.
To sell five bags of seed
- B.
To find out who influences the customer's decision making
- C.
To demonstrate the product
- D.
All of the above are examples of good objectives of a sales call
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