Test Your Crisis & Trauma Customer care Skills

5 Questions | Total Attempts: 99

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Test Your Crisis & Trauma Customer care Skills

As early responders, having the skills to help policyholders better navigate the psychological traumas that they are often experiencing as a result of their loss is essential. Take this quick quiz to test your knowledge about dealing with traumatic stress.


Questions and Answers
  • 1. 
    The magnitude of the event correlates to the degree of trauma those affected experience.
    • A. 

      True

    • B. 

      False

  • 2. 
    Crisis intervention is a form of psychotherapy.
    • A. 

      True

    • B. 

      False

  • 3. 
    Thought restructuring is a goal of crisis intervention.
    • A. 

      True

    • B. 

      False

  • 4. 
    Boredom is often a warning sign of someone experiencing cumulative stress.
    • A. 

      True

    • B. 

      False

  • 5. 
    When working with a distressed policyholder you should try to help them look down the road versus staying in the here-and-now.
    • A. 

      True

    • B. 

      False

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