Customer Service: Sales Orders And Foreseen Workplan

11 Questions

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Customer Service Quizzes & Trivia

This Test will qualify your comfort level with the Loft modules you will be using most.


Questions and Answers
  • 1. 
    SALES ORDERSOne day we receive a PO from a customer for 30 prints. we insert the order and this is approved. Production starts making the printsThe customer calls back and asking to increase his PO from 30 to 50 prints.Do we need to create a new sales order for this ?
    • A. 

      YES. This is the only way to have more prints because production has started

    • B. 

      NO. we can increase the original order

    • C. 

      NOT Necessarly: we could increase the original order or create a new one under the same PO

  • 2. 
    SALES ORDERSDoes an order need to be produced to be invoiced ?
    • A. 

      YES. ALWAYS

    • B. 

      NO. It can be invoiced as soon as it is approved

    • C. 

      YES but we could request a special approval to invoice it without production

  • 3. 
    SALES ORDERSWe have an order and want to delete one line. What will the system check before allowing it ?
    • A. 

      There must be no production

    • B. 

      There should be no associated work orders

    • C. 

      The makeup is not linked to the line

    • D. 

      There are no invoices

    • E. 

      The makeup is not linked to the line and there are no invoices

  • 4. 
    FORESEEN WORKPLANWe are creating a new sales order and in the foreseen workplan there already is a forecast order. Is this going to automatically removed and replaced by the real order ?
    • A. 

      Yes. Loft will recognize a real order has been input and will reduce or remove the forecast line

    • B. 

      No. This needs to be done maually

    • C. 

      It depends on what order type

    • D. 

      Yes if the delivery date is the same

    • E. 

      No: Loft will remove the line as soon as the order is linked to a makeup

  • 5. 
    SALES ORDERSAn order was entered and saved with a wrong price. Do I have to delete it and re-enter once prices are corrected ?
    • A. 

      Yes. Prices are taken from the Customer deal and cannot be corrected once the order is saved.

    • B. 

      No. Prices can be updated in the customer deal and then the order rectified.

    • C. 

      Yes and i need to wait the Sales team to confirm prices are active

  • 6. 
    When can an order line generate work orders ?
    • A. 

      When the order is approved

    • B. 

      When a makeup is linked to the line

    • C. 

      When customer confirms shipping information

  • 7. 
    SALES ORDERScan we ship to multiple locations using a single sales order ?
    • A. 

      NO. The sales order only allows to enter one location which has to be used for the delivery note

    • B. 

      NO. once the order is approved ship to address cannot be changed

    • C. 

      Yes. Shipping will be able to change the ship to address as required for any delivery note

    • D. 

      Yes. by changing the shipping address in the order before shipping

  • 8. 
    SALES ORDERS  Which customer is used to define the prices in a sales order?
    • A. 

      Ship to Customer

    • B. 

      Order Customer

    • C. 

      Bill to Customer

  • 9. 
    SALES ORDERSWhat will happen changing the MANUFACTURING LAB field in the INTERLAB tab from TECHNICOLOR THAILAND to a different value ?
    • A. 

      Makeups cannot be associated and no production can be done

    • B. 

      Nothing. this is just an informational field

    • C. 

      Foreseen workplan will ignore the order and production cannot be done

  • 10. 
    My order is not complete but there are other equivalent orders which are produced. Is there a possibility i can ship the prints anyways ?
    • A. 

      NO. Prints can only be shipped if produced for the specific order

    • B. 

      Yes. I can steal reels from different orders as long as they are equivalent and enough to fulfill the interested order

    • C. 

      NO. I cannot grab reels from other orders

    • D. 

      YES. Orders can be shipped as long as there is enough inventory (WIP) which can fulfill it

  • 11. 
    FORESEEN WORKPLANI have entered an order and produciton is working on it. How do i keep the foreseen workplan up to date ?
    • A. 

      An Excel can be exrtracted from the screen and data manipulated for upload

    • B. 

      Only once the order is complete Loft will remove it from the foreseen workplan

    • C. 

      Scheduling department will take care of removing the quantities from the plan as soon as the work orders are produced

    • D. 

      Loft will automatically and in realtime keep the FWP up to date removing any feet of film as soon as the reels are printed

    • E. 

      Loft will automatically and in realtime keep the FWP up to date removing any feet of film as soon as the reels are developed