Test Quiz: Front Page 2/7/11 - 2/11/11
5 Questions
| Attempts: 51
Quick Quiz of the Front page posts for the week of 2/7/11
Questions and Answers
- 1.
Instead of providing the 3rd party merchant name to the customer, what is the preferred verbiage to use when a customers book is coming from somewhere other than Chegg's warehouse?
- A.
Third party vendor
- B.
Third party merchant
- C.
Third party supplier
Correct Answer
A. Third party vendor -
- 2.
In regards to the Free Shipping offer, how many coupons can the customer use in addition to the free shipping offer?
- A.
1
- B.
0
- C.
2
Correct Answer
B. 0 -
- 3.
If a customer accidentally returns a personal item to Chegg, advocates should guarantee its return back to the customer.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Not all books or items can be guaranteed for return. As an advocate, you should let the customer know that you have notified the warehouse of their request and they will follow up with them via email within 1-2 business days.Rate this question:
-
- 4.
Customers can Xerox copy their workbooks in order to prevent being charged any damaged book fees.
- A.
True
- B.
False
Correct Answer
B. False -
- 5.
How long does it take for all automatic refunds to be issued back to the customers original form of payment?
Correct Answer
3-5 business days
3 to 5 business days
Up to 5 business days
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 22, 2022Quiz Edited by
ProProfs Editorial Team -
Feb 14, 2011Quiz Created by
Chickipedia
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