Telephone Skills
6 Questions
| Attempts: 886
Take this quiz to assess your Telephone Skills
Questions and Answers
- 1.
What percentage of communication is non-verbal?
- A.
10%
- B.
20%
- C.
90%
- D.
40%
Correct Answer
D. 40%Explanation
40% of communication is non-verbal.Rate this question:
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- 2.
At our company we answer our phone within how many rings?
- A.
1
- B.
2
- C.
3
- D.
4
Correct Answer(s)
A. 1
B. 2
C. 3Explanation
We answer the phone within 3 rings.Rate this question:
-
- 3.
Please check the statements that are true.
- A.
It is correct to refer to our locations as "stores."
- B.
Always ask permission before placing someone on hold.
- C.
RCs (re-checks) can be scheduled at any time throughout the day.
- D.
Smile while you speak on the phone. Your mood is reflected in your voice.
Correct Answer(s)
B. Always ask permission before placing someone on hold.
D. Smile while you speak on the phone. Your mood is reflected in your voice. -
- 4.
Our offices do not accommodate emergencies.
- A.
True
- B.
False
Correct Answer
B. False -
- 5.
"Hold please." is a good way to ask permission to place a patient on hold.
- A.
True
- B.
False
Correct Answer
B. False -
- 6.
Which of the following are codes used for scheduling exams?
- A.
NEGE
- B.
NCLE
- C.
MDFE
- D.
SEGE
Correct Answer(s)
A. NEGE
B. NCLE
C. MDFE -
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Current Version
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Jul 30, 2011Quiz Edited by
ProProfs Editorial Team -
Feb 15, 2011Quiz Created by
LKAnderson
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