Reach out to my leader or contact the Escalation Queue so a Privacy Event Response Form (PERF) can be completed and the event can be investigated.
Complete a Customer Focus Feedback Form for the associate that made the changes.
Notify Associate Relations.
Tell the customer to contact the police
An unintentional release of information without properly verifying the account owner.
When Confidential Personal Information has been given to or accessed by an unauthorized party
A pretexter attempts to access an account and we release information to the fraudster without going through the verification process.
Both B and C
Multimedia; BlackBerry Media Sync
Rewarding; multimedia sites
Returning Premium SMS credits on the CARES account instead of in PMC.
Accessing an account with an authorized user and completing a transaction only for an account owner
When an associate fails to follow privacy policies; however, no Customer Private Information was given to or accessed by an unauthorized party.
All of the above
BlackBerry® Bold 9650 and BlackBerry® Curve 9330
BlackBerry® Flip 8230 and BlackBerry® Curve 8530
BlackBerry® Curve 9330 and BlackBerry® Bold 9650
All BlackBerry® devices