Team Talk Trivia Questions! Quiz

5 Questions | Total Attempts: 104

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Team Talk Trivia Questions! Quiz

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Questions and Answers
  • 1. 
    A customer calls you and states his ex-girlfriend has access to his personal information and has called us and pretended to be him. We changed his CTN, ESN and password. What should you do?
    • A. 

      Reach out to my leader or contact the Escalation Queue so a Privacy Event Response Form (PERF) can be completed and the event can be investigated.

    • B. 

      Complete a Customer Focus Feedback Form for the associate that made the changes.

    • C. 

      Notify Associate Relations.

    • D. 

      Tell the customer to contact the police

  • 2. 
    What is a privacy breach?
    • A. 

      An unintentional release of information without properly verifying the account owner.

    • B. 

      When Confidential Personal Information has been given to or accessed by an unauthorized party

    • C. 

      A pretexter attempts to access an account and we release information to the fraudster without going through the verification process.

    • D. 

      Both B and C

  • 3. 
    The BlackBerry® 6 operating system will provide an engaging _______ experience by providing remote access to __________, the ability to scroll through songs and select an artist or song while playing a song.
    • A. 

      Music; websites

    • B. 

      Multimedia; BlackBerry Media Sync

    • C. 

      Refreshing; iTunes

    • D. 

      Rewarding; multimedia sites

  • 4. 
    What is a policy violation?
    • A. 

      Returning Premium SMS credits on the CARES account instead of in PMC.

    • B. 

      Accessing an account with an authorized user and completing a transaction only for an account owner

    • C. 

      When an associate fails to follow privacy policies; however, no Customer Private Information was given to or accessed by an unauthorized party.

    • D. 

      All of the above

  • 5. 
    What two devices will be available for the BlackBerry® 6 OS?
    • A. 

      BlackBerry® Bold 9650 and BlackBerry® Curve 9330

    • B. 

      BlackBerry® Flip 8230 and BlackBerry® Curve 8530

    • C. 

      BlackBerry® Curve 9330 and BlackBerry® Bold 9650

    • D. 

      All BlackBerry® devices