Team Talk Trivia Questions! Quiz
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- 1.A customer calls you and states his ex-girlfriend has access to his personal information and has called us and pretended to be him. We changed his CTN, ESN and password. What should you do?
- A.
Reach out to my leader or contact the Escalation Queue so a Privacy Event Response Form (PERF) can be completed and the event can be investigated.
- B.
Complete a Customer Focus Feedback Form for the associate that made the changes.
- C.
Notify Associate Relations.
- D.
Tell the customer to contact the police
- 2.What is a privacy breach?
- A.
An unintentional release of information without properly verifying the account owner.
- B.
When Confidential Personal Information has been given to or accessed by an unauthorized party
- C.
A pretexter attempts to access an account and we release information to the fraudster without going through the verification process.
- D.
Both B and C
- 3.The BlackBerry® 6 operating system will provide an engaging _______ experience by providing remote access to __________, the ability to scroll through songs and select an artist or song while playing a song.
- A.
Music; websites
- B.
Multimedia; BlackBerry Media Sync
- C.
Refreshing; iTunes
- D.
Rewarding; multimedia sites
- 4.What is a policy violation?
- A.
Returning Premium SMS credits on the CARES account instead of in PMC.
- B.
Accessing an account with an authorized user and completing a transaction only for an account owner
- C.
When an associate fails to follow privacy policies; however, no Customer Private Information was given to or accessed by an unauthorized party.
- D.
All of the above
- 5.What two devices will be available for the BlackBerry® 6 OS?
- A.
BlackBerry® Bold 9650 and BlackBerry® Curve 9330
- B.
BlackBerry® Flip 8230 and BlackBerry® Curve 8530
- C.
BlackBerry® Curve 9330 and BlackBerry® Bold 9650
- D.
All BlackBerry® devices
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