Replacing NSF payments
Agent Cash Payments
B and C
You overhear a current customer telling their friend how happy they are with their U.S. Cellular® service.
You overhear a current customer telling their friend how unhappy they are with their U.S. Cellular® service.
You overhear a competitor’s customer telling their friend how unhappy they are with their cellular provider.
With proper positioning, I could hand out a card in any of these situations.
I’m sorry but that representative did not follow our guidelines.
I’m sorry that was an error on our part.
I can’t speak for them but this is what I can do. I can activate a new device for you today.
I apologize. That device has been reported as lost/stolen and can no longer be used by anyone. Not even the original owner. Maybe this comparison will help. It’s similar to when you report a credit card as lost/stolen and your credit provider provides you with a replacement card. Even if you find your original credit card, it can no longer be used. I hope that explanation helps. What I can do for you today is activate an alternate device. Have you received your replacement device?