Team Talk Quiz 2
7 Questions
| Total Attempts: 315
Questions and Answers
- 1.When should a Re-open SOC ticket be used?
- A.
A customer is upset and wants to go back to previous plan
- B.
Inaccurate information was provided or an error was made on our part
- C.
A customer wants to move from a family plan to a single plan.
- D.
All the above
- 2.When should you use a Price Plan Change ticket?
- A.
When you are future dating a price plan
- B.
When CARES doesn’t allow you to make the change
- C.
Never
- 3.When should an associate put a phone in “missing” status?
- A.
When a customer reports it as missing
- B.
Any time a customer suspends their phone and wants an added level of protection
- C.
Never
- 4.If a customer on a Legacy (retired) plan renews a contract on the plan, then changes to a Belief plan within 30 days, the new contract terms will no longer apply
- A.
True
- B.
False
- 5.What do you, as an associate, need to do when a customer moves from a Legacy plan (renewed) to a Belief plan?
- A.
Note it in Special Instructions
- B.
Memo the account
- C.
Do not take any action to void the contract
- D.
All the above
- 6.Outside or regular B2B hours, CS associates should try to assist business customers when possible.
- A.
True
- B.
False
- 7.What device is the most recent FROYO update available?
- A.
HTC Desire
- B.
Samsung Mesmerize
- C.
LG Apex
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