Team Talk Quiz 2

7 Questions | Total Attempts: 315

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Team Quizzes & Trivia

Questions and Answers
  • 1. 
    When should a Re-open SOC ticket be used?
    • A. 

      A customer is upset and wants to go back to previous plan

    • B. 

      Inaccurate information was provided or an error was made on our part

    • C. 

      A customer wants to move from a family plan to a single plan.

    • D. 

      All the above

  • 2. 
    When should you use a Price Plan Change ticket?
    • A. 

      When you are future dating a price plan

    • B. 

      When CARES doesn’t allow you to make the change

    • C. 

      Never

  • 3. 
    When should an associate put a phone in “missing” status?
    • A. 

      When a customer reports it as missing

    • B. 

      Any time a customer suspends their phone and wants an added level of protection

    • C. 

      Never

  • 4. 
     If a customer on a Legacy (retired) plan renews a contract on the plan, then changes to a Belief plan within 30 days, the new contract terms will no longer apply
    • A. 

      True

    • B. 

      False

  • 5. 
    What do you, as an associate, need to do when a customer moves from a Legacy plan (renewed) to a Belief plan?
    • A. 

      Note it in Special Instructions

    • B. 

      Memo the account

    • C. 

      Do not take any action to void the contract

    • D. 

      All the above

  • 6. 
    Outside or regular B2B hours, CS associates should try to assist business customers when possible.
    • A. 

      True

    • B. 

      False

  • 7. 
    What device is the most recent FROYO update available?
    • A. 

      HTC Desire

    • B. 

      Samsung Mesmerize

    • C. 

      LG Apex

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