A customer is upset and wants to go back to previous plan
Inaccurate information was provided or an error was made on our part
A customer wants to move from a family plan to a single plan.
All the above
When you are future dating a price plan
When CARES doesn’t allow you to make the change
Never
When a customer reports it as missing
Any time a customer suspends their phone and wants an added level of protection
Never
True
False
Note it in Special Instructions
Memo the account
Do not take any action to void the contract
All the above
True
False
HTC Desire
Samsung Mesmerize
LG Apex