Team Concepts

45 Questions | Total Attempts: 8990

SettingsSettingsSettings
Please wait...
Team Quizzes & Trivia

Questions and Answers
  • 1. 
    What is the most important objective?
    • A. 

      The customer

    • B. 

      Customer service

    • C. 

      Having fun because we sell fun

    • D. 

      Your position

  • 2. 
    To deliver customer service beyond the customer’s expectations and better than any competitor in the marketplace is what?
    • A. 

      The People Vision

    • B. 

      The Merchandising Vision

    • C. 

      The Service Vision

    • D. 

      The Customer-Driven Vision

  • 3. 
    What part of the company offers the customer a comprehensive selection in each of our sports?
    • A. 

      The People Vision

    • B. 

      The Merchandising Vision

    • C. 

      The Service Vision

    • D. 

      The Customer-Driven Vision

  • 4. 
    What recognizes the positive human spirit in everyone and demonstrates a spirit of cooperation within a highly rewarding and friendly environment?
    • A. 

      The People Vision

    • B. 

      The Merchandising Vision

    • C. 

      The Service Vision

    • D. 

      The Customer-Driven Vision

  • 5. 
    What is our store Motto?
    • A. 

      We are not in the Corporate Office business. We are in the Customer Service business; we work for you.

    • B. 

      The Customer is the BOSS!

    • C. 

      Our Goal is to Wow our customers and create raving fans of our stores and our sports.

    • D. 

      Our mission is Experience.

  • 6. 
    What is our office Motto?
    • A. 

      We are not in the Corporate Office business. We are in the Customer Service business; we work for you.

    • B. 

      The Customer is the BOSS!

    • C. 

      Our Goal is to Wow our customers and create raving fans of our stores and our sports.

    • D. 

      Our mission is Experience.

  • 7. 
    What is our absolute FIRST job when a customer walks into our store?
    • A. 

      Assess their need

    • B. 

      Recommend products

    • C. 

      Ask for the sale

    • D. 

      Connect with the customer

  • 8. 
    Once we have the customer’s permission to help them, what is the next step?
    • A. 

      Assess their need

    • B. 

      Recommend products

    • C. 

      Ask for the sale

    • D. 

      Connect with the customer

  • 9. 
    Once we’ve learned the customer’s needs, it’s time to what?
    • A. 

      Assess their need

    • B. 

      Recommend products

    • C. 

      Ask for the sale

    • D. 

      Connect with the customer

  • 10. 
    Most customers need help in making their final decision to buy, we need to what?
    • A. 

      Assess their need

    • B. 

      Recommend products

    • C. 

      Ask for the sale

    • D. 

      Connect with the customer

  • 11. 
    When you have ________ you can actually increase your customer’s self esteem.
    • A. 

      High self esteem

    • B. 

      Strong self esteem

    • C. 

      Normal self esteem

    • D. 

      Neutral self esteem

  • 12. 
    What is more important than all the other elements of sales combined?
    • A. 

      Raising your customer’s self esteem

    • B. 

      Having high self esteem

    • C. 

      Know C A R E (The Sales Process)

    • D. 

      Have Packing Lists in your pocket at all time

  • 13. 
     What is an essential aspect to professionalism?
    • A. 

      Good grooming

    • B. 

      Wearing your nametag

    • C. 

      Communication

    • D. 

      Smiling

  • 14. 
    What answer best defines the "Mommy Syndrome"?
    • A. 

      How irritated a customer gets when you don't wear a nametag

    • B. 

      What the customer feels when they see you working on a task

    • C. 

      When you hover around a customer asking for a sale

    • D. 

      When you tell a customer to go clean their room

  • 15. 
    What is a unique system of selling that allows you to meet the needs, wants, or likes of a customer?
    • A. 

      C A R E

    • B. 

      F A B

    • C. 

      Recommend

    • D. 

      Assess

  • 16. 
    What part of the selling system always answers the questions “What is it” to the characteristic of the product?
    • A. 

      Features

    • B. 

      Advantages

    • C. 

      Benefits

    • D. 

      Attributes

  • 17. 
     What part of the selling system always explains the meaning “What does it do”?
    • A. 

      Features

    • B. 

      Advantages

    • C. 

      Benefits

    • D. 

      Attributes

  • 18. 
     What part of the selling system always relates to the customer’s needs, wants or likes and answers the question “What does it do for the customer”?
    • A. 

      Features

    • B. 

      Advantages

    • C. 

      Benefits

    • D. 

      Attributes

  • 19. 
    A customer’s objection is just what?
    • A. 

      Not sure they want to make a purchase

    • B. 

      An unasked question

    • C. 

      Wrong information

    • D. 

      Needs further information

  • 20. 
    After you’ve made the sale, this is the time to do what?
    • A. 

      Stop the sale

    • B. 

      Return to your zone

    • C. 

      Add-on essentials

    • D. 

      Thank the customer

  • 21. 
    What is the most important part of the sale because when you are selling these items you are making more profit and may receive spiffs or higher commission on those items?
    • A. 

      Packing Lists

    • B. 

      Checklists

    • C. 

      Add-ons

    • D. 

      Using FAB

  • 22. 
    Using the Packing Lists increases sales by how much?
    • A. 

      17%

    • B. 

      27%

    • C. 

      37%

  • 23. 
     What is the single most valuable item you have in the store to help increase sales?
    • A. 

      Add-ons

    • B. 

      Packing List

    • C. 

      Checklist

    • D. 

      CARE system

  • 24. 
     When is the best time to introduce a Packing List into the sale?
    • A. 

      When you see them browsing

    • B. 

      When they are checking out

    • C. 

      As early as possible in the sale

    • D. 

      After the sale

  • 25. 
    What is it called where we are able to work with more than one customer at a time in order to keep customers waiting time to a minimum?
    • A. 

      F A B

    • B. 

      C A R E

    • C. 

      FLOATING

    • D. 

      MINI-CLINIC