Tbun Mini Quiz™ #2
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To Test new staff about the knowledge they know about what they suppose to know/do.
- 1.When a customer having a complain about an Online Game of not updating to the latest patch, what are the action you should take?
- A.
Ask them to download it by themself.
- B.
If the game have an update, inform to Supervisor.
- C.
Try ask them to change PC.
- D.
Ask them to play other game
- 2.Customer complaining about thier PC having a problem (sound problem). What should you do?
- A.
Take a new headphone and bring to them.
- B.
Check if the Audio jack is connected properly.
- C.
See if the Volume of the current Headphone is set on high.
- D.
If old headphone not working,change into a new one.
- E.
Write a report about the PC having the problem
- 3.Customer complaining about there is no display on their monitor. What should you do?
- A.
Check if the display cable is connected.
- B.
Ask them to change PC.
- C.
See if the monitor got power.
- 4.Match the following to thier function
- A. Garena Shells
- A.
- B. @Cash
- B.
- C. CIB Mall
- C.
- D. MyCard
- D.
- 5.Whats the meaning of GCA?
- A.
Garena Counter Attack
- B.
Garena Cyber Ally
- C.
Garena Cybercafe Alliance
- D.
Garena Premium Cybercafe
- 6.Which of the following is the function of GCA?
- A.
Heroes of Newerth : Free all Heroes
- B.
Blackshot : 5% extra on EXP and BP
- C.
Heroes of Newerth : Verified or basic matchmaking access
- D.
League of Legend : Double IP 24hour
- E.
Garena : Can enter a full room with Gold Member
- F.
League of Legend : Free all Heroes
- 7.What are the thing need to be write down on the endshift paper?
- A.
How many pages. (eg:1/2)
- B.
Staff Name & Signature
- C.
Date
- D.
Total Cash
- E.
Total Server
- F.
Company name. (eg: Tbun Prima Setapak)
- 8.Which of below answer is the benefit of playing in Tbun Network Internet Cafe?
- A.
Cubi Internet Zone
- B.
Garena Cyber Cafe Alliance
- C.
CIB Cyber Group
- D.
@Cash Cafe
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