Tbun Mini Quiz™ #2

8 Questions | By Kizrat | Last updated: Feb 21, 2013 | Total Attempts: 42

Questions

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To Test new staff about the knowledge they know about what they suppose to know/do.

Questions and Answers

1.

When a customer having a complain about an Online Game of not updating to the latest patch, what are the action you should take?
- A.
  
  Ask them to download it by themself.
- B.
  
  If the game have an update, inform to Supervisor.
- C.
  
  Try ask them to change PC.
- D.
  
  Ask them to play other game
2.

Customer complaining about thier PC having a problem (sound problem). What should you do?
- A.
  
  Take a new headphone and bring to them.
- B.
  
  Check if the Audio jack is connected properly.
- C.
  
  See if the Volume of the current Headphone is set on high.
- D.
  
  If old headphone not working,change into a new one.
- E.
  
  Write a report about the PC having the problem
3.

Customer complaining about there is no display on their monitor. What should you do?
- A.
  
  Check if the display cable is connected.
- B.
  
  Ask them to change PC.
- C.
  
  See if the monitor got power.
4.

Whats the meaning of GCA?
- A.
  
  Garena Counter Attack
- B.
  
  Garena Cyber Ally
- C.
  
  Garena Cybercafe Alliance
- D.
  
  Garena Premium Cybercafe
5.

Which of the following is the function of GCA?
- A.
  
  Heroes of Newerth : Free all Heroes
- B.
  
  Blackshot : 5% extra on EXP and BP
- C.
  
  Heroes of Newerth : Verified or basic matchmaking access
- D.
  
  League of Legend : Double IP 24hour
- E.
  
  Garena : Can enter a full room with Gold Member
- F.
  
  League of Legend : Free all Heroes
6.

What are the thing need to be write down on the endshift paper?
- A.
  
  How many pages. (eg:1/2)
- B.
  
  Staff Name & Signature
- C.
  
  Date
- D.
  
  Total Cash
- E.
  
  Total Server
- F.
  
  Company name. (eg: Tbun Prima Setapak)
7.

Which of below answer is the benefit of playing in Tbun Network Internet Cafe?
- A.
  
  Cubi Internet Zone
- B.
  
  Garena Cyber Cafe Alliance
- C.
  
  CIB Cyber Group
- D.
  
  @Cash Cafe

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