SWAT - Post Course Evaluation

6 Questions | By Employeedevelopm | Last updated: Mar 21, 2022 | Total Attempts: 20

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Welcome to the SWAT Post Course Evaluation. This exam is designed to determine the retention of knowledge gained during your time in the Security course. A passing grade for this examination is 80% and your final scores will be sent directly to your manager.

Questions and Answers

1.
List all the steps in the Sales Approach Cycle (2 marks)
2.
List the 4 stages of High Quality Sales Relationships, in order of importance ( 2 marks)
3.
What are the 3 approaches in closing the sale? (2 marks)
4.

What are the three elements to remember when handling challenges?( 1 mark)
- A.
  
  Acknowledge, respond, confirm
- B.
  
  Summarize, close ended questions, options
- C.
  
  Open ended questions, summarize, refer
5.
Identify the types of common objections. (1 mark)
- A.
  
  Price, attitude , location , product
- B.
  
  Doubt, distrust, price, consideration
- C.
  
  Resolution, confirmation, summarize, benefit
- D.
  
  Disinterest, doubt , price, perceived drawback
6.
The basic Member benefits are as follows. (1 Mark)
- A.
  
  Convenience, physical, emotional, security, affordable,
- B.
  
  Peace of mind, understanding, realistic, measurable, attainable
- C.
  
  Convenience, flexibility, peace of mind, security, profitability
- D.
  
  Profitability, physical, understanding, security, convenience

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