Swat - Frontier

20 Questions

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Swat - Frontier

Questions and Answers
  • 1. 
    Does Frontier phone and internet have a CONTRACT?
    • A. 

      Yes

    • B. 

      No

  • 2. 
    With Frontier broadband which speeds have FREE professional install according to current promotions? (Check all that apply)
    • A. 

      6 Mbps

    • B. 

      12 Mbps

    • C. 

      24 Mbps +

    • D. 

      40 Mbps

  • 3. 
    With Frontier, how much is the shipping and handling on a Modem/Router? 
    • A. 

      $9.99

    • B. 

      $19.99

    • C. 

      $29.99

  • 4. 
    With Frontier FiOS, we as agents set the customer up with their TV equipment and premium channels? 
    • A. 

      True

    • B. 

      False

  • 5. 
    With Frontier FiOS TV & Internet, there is Free Installation and Free Activation? 
    • A. 

      True

    • B. 

      False

  • 6. 
    [True or False] With Frontier, you can port the customers phone number in the Andana tool without calling exceptions?
    • A. 

      True

    • B. 

      False

  • 7. 
    [True or False] With Frontier, you need to call STI for a move order?
    • A. 

      True

    • B. 

      False

  • 8. 
    [True or False] With Frontier, you can upgrade the customer in the Andana tool?
    • A. 

      True

    • B. 

      False

  • 9. 
    With the current promotions; How much is the Personal Security Bundle
    • A. 

      $9.99

    • B. 

      $14.99

    • C. 

      $4.99

    • D. 

      Free

  • 10. 
    What are the minimum requirements to receive the $5 bundle discount with Dish?
    • A. 

      Flex 24 or higher and top 120 or higher

    • B. 

      DHA 24 and top 120 or higher

    • C. 

      DHA 24 and top 200 or higher

    • D. 

      Flex 24 or higher and top 200 or higher

  • 11. 
    If FIOS is available but the customer does not want it, we can sell them Dish.
    • A. 

      True

    • B. 

      False

  • 12. 
    With a DSL self activation, when will the modem and welcome kit be shipped out?
    • A. 

      Next day

    • B. 

      The activation date picked in Andana

    • C. 

      3-5 business days from date of signing up

    • D. 

      Customer must supply their own modem

  • 13. 
    When a customer needs to port a telephone number to Frontier, what installation option do you need to choose?
    • A. 

      Self Activation

    • B. 

      Professional Installation

    • C. 

      Self installation

    • D. 

      Either self installation of professional installation

  • 14. 
    When is the first month's bill due with Frontier?
    • A. 

      Today

    • B. 

      The day of activation

    • C. 

      Approx. 30 days after installation

    • D. 

      Depending on credit qualification

  • 15. 
    Frontier charges a lease fee for a wireless modem.
    • A. 

      True

    • B. 

      False

  • 16. 
    When will the customer's Frontier Fios TV order be finalized?
    • A. 

      The technician calls them within 48 to 72 hours after I submit the order

    • B. 

      When I submit the order

  • 17. 
    What Fios TV package includes Showtime?
    • A. 

      Prime

    • B. 

      Extreme

    • C. 

      Ultimate

  • 18. 
    Which box will work with the Multi-room DVR for the additional TV's in the home?
    • A. 

      Set top box

    • B. 

      DVR

    • C. 

      Basic digital adapter

  • 19. 
    CHECK ALL THAT APPLY: What are the Fios internet speeds offered by Frontier?
    • A. 

      30 Mbps

    • B. 

      50 Mbps

    • C. 

      100 Mbps

    • D. 

      6 Mbps

    • E. 

      12 Mbps

    • F. 

      25 Mbps

  • 20. 
    Which tech support is expected to be sold on all Frontier internet orders?
    • A. 

      TechZilla

    • B. 

      Geek Squad

    • C. 

      Frontier Secure

    • D. 

      My tech help