Support Desk Review Quiz

4 Questions | Total Attempts: 31

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Help Desk Quizzes & Trivia

This quiz is designed to be used as a training tool to enhance customer support and to ensure that the proper methods are taking when routing and creating tickets.


Questions and Answers
  • 1. 
    What is our current Task Order name and number?
    • A. 

      7017 - Support Desk

    • B. 

      7028 - Support DEsk

    • C. 

      7017- Code 700 Support Desk

    • D. 

      7028 - Enterprise Support Center

  • 2. 
    If a cusotmer is attempting to connect wireless on center what are some tips to ensure he/she has a successful connection?
    • A. 

      Ensure that the network connection is plugged in securely , log in credentials are correct, account is not locked out.

    • B. 

      Ensure that the wireless card is enabled, signal is strong, log in credentials are correct

    • C. 

      Ensure customer is using GUEST wireless, accepted to log in on the agreement page, log in credentials are correct

    • D. 

      Ensure customer is using GUEST wireless,accepted to log in on the agreement page, log in credentials are correct, and that the user has a Goddard account.

  • 3. 
    WebDrive is the only application used on center for large file transfer?
    • A. 

      True

    • B. 

      False

  • 4. 
    Our Task Monitor has the role of a TASK Monitor in what Code?