A question delivered with an ”open” body language.
A question that tends to be answered “yes”.
A question that tends to be answered “no”.
A question that needs more than a one word answer.
It develops trust with the customer which is the key to selling.
Because we are there to help and advise on all kinds of products.
It keeps the customer at a professional distance which is always best.
It is important to talk longer to show off your knowledge.
Just start making coffee whether they ask for one or not.
Use a “transitional” statement to keep the flow going.
Keep asking “open” questions until the customer asks for a coffee.
Go through the trilogy in a set order until all the information has been delivered.
That the feature matches the “need” of the customer.
That every feature of the trilogy is covered.
That the feature has an individual “benefit” to the customer.
Talking about all the features is crucial to show that you are an “expert” on Nespresso.
That you are a great communicator.
That your knowledge levels are high.
It indicates you have listened.
That you are professional in your presentation.
That Nespresso does what the customer needs it to do.
That Nespresso is product aimed just at them.
2 or 3
1 or 2
5 or 6
More than 7
An accepted proposition.
A considered proposition.
An assumptive proposition.
An alternative proposition.