Spinning Spiders: QA Pip Exam
Settings
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This will help the enrolled agent to QA PIP to review the LD Symptom and Categories.
- 1.If guest entered the UN/PW and screen prompted incorrect username and password. Choose the correct SYMPTOM:
- A.
General Enquiry
- B.
No purchase page
- C.
Looping purchase page
- D.
Unable to browse some websites
- E.
None of the above
- 2.Guest was previously connected but suddenly got disconnected due to Guest was MAC filtered.
- A.
Internet disconnection
- B.
No physical connection
- C.
Unable to browse some websites
- 3.Guest was not acquiring any ESSID, having limited or no connectivity when attempting to connect to the network and found no physical connection in the system. Choose the correct SYMPTOM:
- A.
No physical connection
- B.
APIPA
- C.
Unable to connect via wireless
- D.
Host Unreachable / DNS Failure
- 4.Guest was unable to see the purchase page due to his proxy settings. Browser is restricted. Provided manual connection. Guest still unable to browse. Advised to connect to the VPN. Connected. Choose the correct SYMPTOM:
- A.
Unable to browse some websites
- B.
No Purchase Page
- C.
General Inquiry
- D.
Looping purchase page
- 5.Guest was unable to see the purchase page due to his proxy settings. Browser is restricted. Provided manual connection. Guest still unable to browse. Advised to connect to the VPN. Connected. Choose the correct CATEGORY:
- A.
Manual Purchase
- B.
User assistance
- C.
VPN Issue
- D.
Browser / Proxy Settings
- E.
Restricted Laptop
- 6.Guest was getting error 400 bad request when tried to click on 'Start Surfing' button. Note: Guest has a valid purchase. Checked if there's any VPN but none. Advised to launch a new browser, key-in yahoo and google websites. Guest was able to browse now. Choose the correct SYMPTOM:
- A.
General inquiry
- B.
Unable to browse some website
- C.
No purchase page
- D.
Looping purchase page
- 7.Guest was getting error 400 bad request when tried to click on 'Start Surfing' button. Note: Guest has a valid purchase. Checked if there's any VPN but none. Advised to launch a new browser, key-in yahoo and google websites. Guest was able to browse now. Choose the correct CATEGORY:
- A.
User assistance
- B.
VPN Issue
- C.
Manual Purchase
- D.
Restricted laptop
- 8.Guest said he can’t access his VPN. Check system –no valid purchase yet. Guest was previously assisted on activating the connection. Found that purchase didn’t get through. Guest confirmed successful browsing. Tried VPN –guest said it’s still trying to connect. Offered to perform INAT but guest refused as he needs to leave the room. Advised guest to callback for further assistance. Is the case closed-resolved or closed-unresolved?
- A.
Closed-Unresolved
- B.
Closed-Resolved
- 9.Guest has valid purchase and was suddenly disconnected. Cable was replaced and able to connect. Choose the correct SYMPTOM:
- A.
No Physical Connection
- B.
Internet Disconnection
- C.
Unable to browse some websites
- D.
General Enquiry
- 10.Guest has valid purchase and was suddenly disconnected. Cable was replaced and able to connect. Choose the correct CATEGORY:
- A.
Inroom Cable
- B.
Cable Change
- C.
User assistance
- 11.Guest was trying to connect wirelessly in the lobby. Guest provided with password (2877409) but it’s not validating. Guest was connected to Marriott_Public ESSID. Found that guest already purchased for 2 days connection. Obtained wireless IP address(10.200.9.90). Manually added wireless MAC address in the system. Guest confirmed successful browsing. Choose the correct SYMPTOM:
- A.
Unable to browse some website
- B.
Unable to connect via wireless
- C.
No physical connection
- 12.Guest was trying to connect wirelessly in the lobby. Guest provided with password (2877409) but it’s not validating. Guest was connected to Marriott_Public ESSID. Found that guest already purchased for 2 days connection. Obtained wireless IP address(10.200.9.90). Manually added wireless MAC address in the system. Guest confirmed successful browsing. Choose the correct CATEGORY:
- A.
Manual Purchase
- B.
MLCBB
- C.
User Assistance
- 13.Guest said he can’t access his VPN. Check system – no valid purchase yet. Guest was previously assisted on activating the connection. Found that purchase didn’t get through. Guest confirmed successful browsing. Tried VPN –guest said it’s still trying to connect. Offered to perform INAT but guest refused as he needs to leave the room. Advised guest to callback for further assistance.Choose the correct SYMPTOM:
- A.
VPN Connection Issue
- B.
General Enquiry
- C.
No purchase page
- 14.Guest said he can’t access his VPN. Check system – no valid purchase yet. Guest was previously assisted on activating the connection. Found that purchase didn’t get through. Guest confirmed successful browsing. Tried VPN –guest said it’s still trying to connect. Offered to perform INAT but guest refused as he needs to leave the room. Advised guest to callback for further assistance. Choose the correct CATEGORY:
- A.
Guest discontinue troubleshooting
- B.
VPN issue
- C.
Guest Company or ISP Email Server Unreachable
- 15.For QUESTION # 13, is it closed-resolved or closed-unresolved?
- A.
Closed-Unresolved
- B.
Closed-Resolved
- 16.Guest wasn’t able to access Youtube. Informed guest that website is blocked in China. Referred guest to wikipedia.org for the list of websites. Guest acknowledged. Resolved. Choose the correct SYMPTOM:
- A.
Unable to browse some websites
- B.
General Enquiry
- C.
Host Unreachable / DNS Failure
- 17.Guest wasn’t able to access Youtube. Informed guest that website is blocked in China. Referred guest to wikipedia.org for the list of websites. Guest acknowledged. Resolved. Choose the correct CATEGORY:
- A.
Guest Company or ISP Email Server Unreachable
- B.
User Assistance
- C.
ISP Issue
- 18.Staff reported that there's no wifi access in the Executive Lounge. Placed the call on hold. Get back to the staff and advised to restart the AP. Staff said she had restarted it and it was working now with one guest. Choose the correct SYMPTOM:
- A.
General Enquiry
- B.
No physical connection
- C.
Unable to connect via wireless
- 19.Staff reported that there's no wifi access in the Executive Lounge. Placed the call on hold. Get back to the staff and advised to restart the AP. Staff said she had restarted it and it was working now with one guest. Choose the correct CATEGORY:
- A.
Docomo Hardware / Application - AP / Wireless Signal Issues
- B.
User/Hotel Assistance
- C.
Hotel Requests
- 20.If guest can only see one option for pricing plan on purchase page however in the system hotel offers more than one pricing plan.Choose the correct SYMPTOM:
- A.
No purchase page
- B.
Looping Purchase page
- C.
General Enquiry
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