1.
If guest entered the UN/PW and screen prompted
incorrect username and password.
Choose the correct SYMPTOM:
A. 
B. 
C. 
D. 
Unable to browse some websites
E. 
2.
Guest was previously connected but suddenly got disconnected due to Guest was MAC filtered.
A. 
B. 
C. 
Unable to browse some websites
3.
Guest was not acquiring any ESSID, having limited
or no connectivity when attempting to connect to the network and found no
physical connection in the system.
Choose the correct SYMPTOM:
A. 
B. 
C. 
Unable to connect via wireless
D. 
Host Unreachable / DNS Failure
4.
Guest was unable to see the purchase page due to his proxy
settings. Browser is restricted. Provided manual connection. Guest still
unable to browse. Advised to connect to the VPN. Connected.
Choose the correct SYMPTOM:
A. 
Unable to browse some websites
B. 
C. 
D. 
5.
Guest was unable to see the purchase page due to his proxy
settings. Browser is restricted. Provided manual connection. Guest still
unable to browse. Advised to connect to the VPN. Connected.
Choose the correct CATEGORY:
A. 
B. 
C. 
D. 
E. 
6.
Guest was getting error 400 bad request when
tried to click on 'Start Surfing' button. Note: Guest has a valid purchase. Checked if there's any VPN but
none. Advised to launch a new browser, key-in yahoo and google websites.
Guest was able to browse now.
Choose the correct SYMPTOM:
A. 
B. 
Unable to browse some website
C. 
D. 
7.
Guest was getting error 400 bad request when
tried to click on 'Start Surfing' button. Note: Guest has a valid purchase. Checked if there's any VPN but
none. Advised to launch a new browser, key-in yahoo and google websites.
Guest was able to browse now.
Choose the correct CATEGORY:
A. 
B. 
C. 
D. 
8.
Guest said he can’t access his VPN. Check system –no valid purchase yet. Guest was previously assisted on activating the connection. Found that purchase didn’t get through. Guest confirmed successful browsing. Tried VPN –guest said it’s still trying to connect. Offered to perform INAT but guest refused as he needs to leave the room. Advised guest to callback for further assistance. Is the case closed-resolved or closed-unresolved?
9.
Guest has valid purchase and was suddenly
disconnected. Cable was replaced and able to connect. Choose the correct SYMPTOM:
A. 
B. 
C. 
Unable to browse some websites
D. 
10.
Guest has valid purchase and was suddenly
disconnected. Cable was replaced and able to connect.
Choose the correct CATEGORY:
11.
Guest was trying to connect wirelessly in the lobby. Guest provided with password (2877409) but it’s not validating. Guest was connected to Marriott_Public ESSID. Found that guest already purchased for 2 days connection. Obtained wireless IP address(10.200.9.90). Manually added wireless MAC address in the system. Guest confirmed successful browsing.
Choose the correct SYMPTOM:
A. 
Unable to browse some website
B. 
Unable to connect via wireless
C. 
12.
Guest was trying to connect wirelessly in the lobby. Guest provided
with password (2877409) but it’s not validating. Guest was connected to
Marriott_Public ESSID. Found that guest already purchased for 2 days
connection. Obtained wireless IP address(10.200.9.90). Manually added
wireless MAC address in the system. Guest confirmed successful browsing.
Choose the correct CATEGORY:
13.
Guest said he can’t access his VPN. Check system – no valid purchase yet. Guest was previously assisted on activating the connection. Found that purchase didn’t get through. Guest confirmed successful browsing. Tried VPN –guest said it’s still trying to connect. Offered to perform INAT but guest refused as he needs to leave the room. Advised guest to callback for further assistance.Choose the correct SYMPTOM:
14.
Guest said he can’t access his VPN. Check system – no valid purchase
yet. Guest was previously assisted on activating the connection. Found
that purchase didn’t get through. Guest confirmed successful browsing.
Tried VPN –guest said it’s still trying to connect. Offered to perform
INAT but guest refused as he needs to leave the room. Advised guest to
callback for further assistance.
Choose the correct CATEGORY:
A. 
Guest discontinue troubleshooting
B. 
C. 
Guest Company or ISP Email Server Unreachable
15.
For QUESTION # 13, is it closed-resolved or closed-unresolved?
16.
Guest wasn’t able to access Youtube. Informed guest that website is blocked in China. Referred guest to wikipedia.org for the list of websites. Guest acknowledged. Resolved. Choose the correct SYMPTOM:
A. 
Unable to browse some websites
B. 
C. 
Host Unreachable / DNS Failure
17.
Guest wasn’t able to access Youtube. Informed guest that website is
blocked in China. Referred guest to wikipedia.org for the list of
websites. Guest acknowledged. Resolved.
Choose the correct CATEGORY:
A. 
Guest Company or ISP Email Server Unreachable
B. 
C. 
18.
Staff reported that there's no wifi access in the Executive Lounge. Placed the call on hold. Get back to the staff and advised to restart the AP. Staff said she had restarted it and it was working now with one guest. Choose the correct SYMPTOM:
A. 
B. 
C. 
Unable to connect via wireless
19.
Staff reported that there's no wifi access in the Executive Lounge.
Placed the call on hold. Get back to the staff and advised to restart
the AP. Staff said she had restarted it and it was working now with one
guest.
Choose the correct CATEGORY:
A. 
Docomo Hardware / Application - AP / Wireless Signal Issues
B. 
C. 
20.
If guest can only see one option for pricing plan on purchase page
however in the system hotel offers more than one pricing plan.Choose the correct SYMPTOM: