Spg Quiz (May 2013)

13 Questions | Total Attempts: 1918

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Spg Quiz (May 2013)

Questions and Answers
  • 1. 
    Full deployment of Network Vision is expected to be completed by the end of 2013.
    • A. 

      True

    • B. 

      False

  • 2. 
    What are three advantages that LTE has over WiMAX?  Select the three best answers.
    • A. 

      Allows roaming on other LTE networks

    • B. 

      Faster speeds

    • C. 

      Better in-building coverage

    • D. 

      Broader nationwide coverage

    • E. 

      Interacts with the iDEN network

  • 3. 
    Sprint offers how many 4G networks?
    • A. 

      0

    • B. 

      1

    • C. 

      2

    • D. 

      3

    • E. 

      4

  • 4. 
    What can you do to make sure you pass this quiz with flying colors?
    • A. 

      Read The Times & complete CyberScholar training courses

    • B. 

      Call the Dealer Queue

    • C. 

      Check out the Sales Portal

    • D. 

      Memorize everything on sprint.com

  • 5. 
    From April through June, Boost Mobile will be aggressively messaging iDEN customers as an attempt to ensure they understand that their phones will no longer work, AS EARLY AS?
    • A. 

      May 29, 2013

    • B. 

      June 15, 2013

    • C. 

      June 30, 2013

    • D. 

      July 4, 2013

  • 6. 
    What three frequencies will be incorporated into cell sites as a result of Network Vision? Select the three correct frequencies.
    • A. 

      600 MHz

    • B. 

      800 MHz

    • C. 

      1.6 GHz

    • D. 

      1.9 GHz

    • E. 

      2.5 GHz

  • 7. 
    Sprint tracks calls from unhappy customers who have called in to file a complaint about their SPG in-store experiences. What were the top four (4) reasons unhappy customers called in last month?
    • A. 

      Refused to accept return or issue refund

    • B. 

      Mis-informed customer

    • C. 

      Did not honor current Promotion

    • D. 

      Unprofessional/Rude behavior

    • E. 

      All of the above

  • 8. 
    IDEN customers interested in switching to CDMA can still earn a $__ credit if they switch to CDMA and return their iDEN device through the Buyback Program by June 30th.
    • A. 

      $15

    • B. 

      $25

    • C. 

      $35

    • D. 

      $45

  • 9. 
    When will phone insurance for eligible Virgin Mobile and Boost Mobile devices shift from Asurion to Assurant Solutions?
    • A. 

      May 14, 2013

    • B. 

      June 14, 2013

    • C. 

      June 30, 2013

    • D. 

      July 1, 2013

  • 10. 
    Mr. Marquardt works and lives in a 4G WiMAX market where 4G LTE has been announced. He doesn’t travel, he uses data frequently, and he isn’t concerned about device hardware as much as network performance. What type of device would you recommend?
    • A. 

      4G LTE

    • B. 

      4G WiMAX

    • C. 

      3G

    • D. 

      2G

  • 11. 
    You'll ask your customers probing questions to better understand their needs so you can make the best recommendations. Select the need(s) that you must discover to make this recommendation.
    • A. 

      Network needs

    • B. 

      Device needs

    • C. 

      Hardware needs

    • D. 

      Coverage needs

    • E. 

      All of the above

  • 12. 
    The $15 Mexico Mobile Promotion include what features? Select all that apply.
    • A. 

      Unlimited Calling to ALL of Mexico

    • B. 

      Unlimited Calling to 75 Additional Countries

    • C. 

      Reduced Rates to Over 200 Destinations

    • D. 

      Unlimited International Text Messaging

    • E. 

      All of the above

  • 13. 
    When do T-Mobile Port-ins to Virgin Mobile Beyond Talk Get $100 Service Credit?
    • A. 

      At the time of activation.

    • B. 

      Within 14 days of initial activation.

    • C. 

      Within 30 days of initial activation.

    • D. 

      Within 60 days of initial activation.

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