Spg Quiz (June 2013)

11 Questions | Total Attempts: 1269

SettingsSettingsSettings
Please wait...
Spg Quiz (June 2013)

Questions and Answers
  • 1. 
    Full deployment of Network Vision is expected to be completed by the end of 2013.
    • A. 

      True

    • B. 

      False

  • 2. 
    What are Virgin Mobile Advantages Over T-Mobile? Check all that apply.
    • A. 

      Virgin Mobile Monthly Plan savings (as much as $304 over 2 years)

    • B. 

      Virgin Mobile has less device options

    • C. 

      Virgin Mobile unlimited data & messaging included

    • D. 

      Virgin Mobile does not have the iPhone

    • E. 

      Virgin Mobile provides faster network speed (after reaching data thresholds)

  • 3. 
    The Samsung Galaxy S III will be available on
    • A. 

      Virgin Mobile only

    • B. 

      Boost Mobile only

    • C. 

      Both Boost Mobile and Virgin Mobile

  • 4. 
    What can you do to make sure you pass this quiz with flying colors?
    • A. 

      Read The Times & complete CyberScholar training courses

    • B. 

      Call the Dealer Queue

    • C. 

      Check out the Sales Portal

    • D. 

      Memorize everything on sprint.com

  • 5. 
    From April through June, Boost Mobile will be aggressively messaging iDEN customers as an attempt to ensure they understand that their phones will no longer work, AS EARLY AS?
    • A. 

      May 29, 2013

    • B. 

      June 15, 2013

    • C. 

      June 30, 2013

    • D. 

      July 4, 2013

  • 6. 
    What are Boost Mobile Advantages Over T-Mobile? Check all that apply.
    • A. 

      Boost Mobile Monthly Plan savings (as much as $434 over 2 years)

    • B. 

      Boost Mobile does not offer special international rates

    • C. 

      Boost Mobile offers plans with 4G and Shrinking Payments that reduce your monthly payments to as low as $40/month

    • D. 

      Boost Mobile does not have a referral program

    • E. 

      Boost Mobile ranked #1 in “Highest Satisfaction with the Purchase Experience among Non-Contract Wireless Providers” by J.D. Power and Associates

  • 7. 
    It's important for us to reduce calls to Care and drive more customers to self-service for simpler transactions. Why is self-service important?
    • A. 

      Reducing calls to Care, reduce costs

    • B. 

      It increases customer loyalty

    • C. 

      It eliminates the need for us to help customers

    • D. 

      It stops us from being unprofessional or rude

    • E. 

      A & B

  • 8. 
    When will phone insurance for eligible Virgin Mobile and Boost Mobile devices shift from Asurion to Assurant Solutions?
    • A. 

      May 14, 2013

    • B. 

      June 14, 2013

    • C. 

      June 30, 2013

    • D. 

      July 1, 2013

  • 9. 
    Mr. Marquardt works and lives in a 4G WiMAX market where 4G LTE has been announced. He doesn’t travel, he uses data frequently, and he isn’t concerned about device hardware as much as network performance. What type of device would you recommend?
    • A. 

      4G LTE

    • B. 

      4G WiMAX

    • C. 

      3G

    • D. 

      2G

  • 10. 
    You'll ask your customers probing questions to better understand their needs so you can make the best recommendations. Select the need(s) that you must discover to make this recommendation.
    • A. 

      Network needs

    • B. 

      Device needs

    • C. 

      Hardware needs

    • D. 

      Coverage needs

    • E. 

      All of the above

  • 11. 
    The Boost Mobile limited-time only $45 Talk & Text Unlimited Promotional Plan will officially end on June 12. Customers who are on the $45 Talk & Text Unlimited Plan will be grandfathered on June 12 and will be able to remain on that plan unless they switch to an incompatible device or change plans. True or False?
    • A. 

      True

    • B. 

      False

Back to Top Back to top