Spg Quiz (July 2013)

13 Questions | Total Attempts: 1108

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Spg Quiz (July 2013)

Questions and Answers
  • 1. 
    Full deployment of Network Vision is expected to be completed by the end of 2013.
    • A. 

      True

    • B. 

      False

  • 2. 
    What can you do to make sure you pass this quiz with flying colors?
    • A. 

      Read The Beat (formally known as The Times)

    • B. 

      Call the Dealer Queue

    • C. 

      Complete CyberScholar training courses

    • D. 

      Memorize everything on sprint.com

  • 3. 
    It can be annoying when your phone display times out while you’re in the middle of reading. What Samsung Galaxy S III feature keeps the display lit as long as you’re looking at it?
    • A. 

      Screen Lock

    • B. 

      Smart View

    • C. 

      Smart Stay

    • D. 

      Stay Lock

  • 4. 
    Boost Mobile stopped operating the iDEN network (Nextel National Network) on 6/30/13. All iDEN customer accounts have been cancelled. What can previous iDEN customers do now?
    • A. 

      Resume service with Boost Mobile by starting a new account with a new Personal Telephone Number on a CDMA device

    • B. 

      Take advantage of the Boost Buyback Program

    • C. 

      Get A Free Refurbished CDMA Phone through Boost Customer Care.

    • D. 

      All of the above

  • 5. 
    What gesture would you use to call a contact whose information is displayed on-screen?
    • A. 

      Shake the phone

    • B. 

      Touch the screen with two fingers

    • C. 

      Put the phone to your ear

    • D. 

      Double-tap the top of the phone

  • 6. 
    Great new devices are launching all the time.  Be sure to stay educated on new devices by taking the training on CyberScholar.  Right now the following device training courses or resources are available on CyberScholar
    • A. 

      Boost Mobile Samsung Galaxy S III (also applicable to Virgin Mobile)

    • B. 

      Virgin Mobile Switchback

    • C. 

      Boost Mobile LG Optimus F7

    • D. 

      Virgin Mobile LG Optimus F3

    • E. 

      Boost Mobile Juno

  • 7. 
     Boost Mobile will reduce the standard calling rate to several Central America countries on July 10th. This action will help Boost Mobile
    • A. 

      Maintain its long-term leadership position amongst Hispanics that make calls internationally

    • B. 

      Offer customer a better experience than calling cards by eliminating the need for PINS and 800 numbers

    • C. 

      Offer customers more competitive rates than calling cards

    • D. 

      Offer customers savings over calling cards since there are no connection fees with Boost Mobile

    • E. 

      All of the above

  • 8. 
    After a friend shares photos with you via Share Shot, where on your Samsung Galaxy S III will you find the shared photos?
    • A. 

      They must be downloaded from the Share Shot message

    • B. 

      In the Share Shot app

    • C. 

      The photos are not stored on the phone

    • D. 

      In the Gallery

  • 9. 
    Mr. Marquardt works and lives in a 4G WiMAX market where 4G LTE has been announced. He doesn’t travel, he uses data frequently, and he isn’t concerned about device hardware as much as network performance. What type of device would you recommend?
    • A. 

      4G LTE

    • B. 

      4G WiMAX

    • C. 

      3G

    • D. 

      2G

  • 10. 
    You'll ask your customers probing questions to better understand their needs so you can make the best recommendations. Select the need(s) that you must discover to make this recommendation.
    • A. 

      Network needs

    • B. 

      Device needs

    • C. 

      Hardware needs

    • D. 

      Coverage needs

    • E. 

      All of the above

  • 11. 
    Boost Zone is a mobile app that is designed to enable customers to manage their accounts on their Android Smartphone.  Boost Zone can be launched simply by clicking the Boost Zone icon
    • A. 

      True

    • B. 

      False

  • 12. 
    Mr. Williams just got some new glasses but is still having difficulty seeing the buttons on his old phone. The Talkback feature on the LG Optimus F7 will work great for him!  Mr. Williams can touch any button, app, or setting and the phone will vocalize the command that was selected to confirm the choice. Is this why Talkback is a benefit for Mr. Williams?
    • A. 

      Yes

    • B. 

      No

  • 13. 
    VMU My Account is a mobile app that lets your Virgin Mobile customers manage their accounts on their Android Smartphone.  In My Account your customer can check their account balance, change their plan, view account activity and edit their contact information.
    • A. 

      True

    • B. 

      False

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