Skill Verification Test - Month Of August 2018

10 Questions

Settings
Please wait...
Information Quizzes & Trivia

.


Questions and Answers
  • 1. 
    Which days of the week do our brokers go to NHRA?
    • A. 

      Sunday, Tuesday and Thursday

    • B. 

      Sunday and Wednesday

    • C. 

      Monday and Tuesday

    • D. 

      Sunday and Monday

  • 2. 
    • A. 

      SII

    • B. 

      GEMA

    • C. 

      ISD

  • 3. 
    Customer can make changes on their bookings up to when?
    • A. 

      1 hour before pick up

    • B. 

      The courier scan on Pick up

    • C. 

      Anytime

  • 4. 
    What do we mean by Sales Lead Generation?
    • A. 

      Identifying new/developing existing business opportunities

    • B. 

      When we upsell a product to the Customer

    • C. 

      Identifying Customers who also use our competitors

  • 5. 
    The information within GEMA is divided up into separate:
    • A. 

      Screens

    • B. 

      Panels

    • C. 

      Panes

  • 6. 
    DHL Express has a Global NTP – what does this relate to?
    • A. 

      The standards that must be followed when tracking Shipments

    • B. 

      The standards set for global communication procedures

    • C. 

      The standards agreed for tracing Shipments

  • 7. 
    GEMA allows the following types of file attachment:
    • A. 

      JPG, BMP, MSG

    • B. 

      PDF, EXE, ZIP

    • C. 

      PPT, TXT, PST

  • 8. 
    Request data is archived after:
    • A. 

      3 months

    • B. 

      6 months

    • C. 

      10 months

  • 9. 
    Which tool from Selling in Customer Service would help with generating Sales Leads?
    • A. 

      RAB – Rates, Advantages and Benefits

    • B. 

      FAC – Features, Advantages and Customer Loyalty

    • C. 

      FAB – Features, Advantages and Benefits

  • 10. 
    SII is...
    • A. 

      Shipment Investment Insurance

    • B. 

      Shippers Interest Insurance

    • C. 

      Shippers Investment Insurance