Siebel -bsc1

10 Questions | Total Attempts: 70

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Siebel -bsc1

Recap of the Siebel training from BSC 1


Questions and Answers
  • 1. 
    “Channel Enablement” in a CRM context  refers to:  
    • A. 

      Leveraging TV Channels for promoting products and services

    • B. 

      Delivering products and services via multiple delivery modes such as branch, ATM, mobile phones, etc.

    • C. 

      Brand building by placing big banner advertisements at airports

  • 2. 
    Which of the following qualifies as a typical challenge faced by CEO/COO
    • A. 

      Simplifying an organizations IT landscape/infrastructure

    • B. 

      Standardize application integration and improved data consistencies

    • C. 

      How to increase customer retention by 5% in the next year

  • 3. 
         Which of the following best describes the 3 major modules of Siebel application?
    • A. 

      Sales, Marketing & Service

    • B. 

      Sales, Marketing & Reports

    • C. 

      Marketing, Call Center & Reports

  • 4. 
       Which of the following statement is false
    • A. 

      Siebel Analytics involves data mining, dashboards, and drill-down reports

    • B. 

      Siebel Analytics can be implemented as an extension of another main Siebel module or, implemented as a standalone mode

    • C. 

      Siebel Analytics is a sophisticated spreadsheet module that can be licensed as an optional module in a Siebel enterprise implementation

  • 5. 
     Which of the following correctly represents a Siebel Horizontal?  
    • A. 

      Siebel Marketing

    • B. 

      Siebel Sales Financial Services

    • C. 

      Siebel Telecommunications

  • 6. 
    Some of the key customers serviced by Polaris Siebel teams are:
    • A. 

      Citibank, Deutsche Bank and Cadence

    • B. 

      Deutsche Bank, GE and JPMC

    • C. 

      Citibank, Deutsche Leasing and Cadence

  • 7. 
     The latest version of Siebel Enterprise product is
    • A. 

      Siebel 2008 Enterprise

    • B. 

      Siebel 8

    • C. 

      Siebel 7.8

  • 8. 
    Siebel Practice has recently launched a campaign with the help of Inside Sales team for
    • A. 

      Promoting Siebel On Demand in APAC region

    • B. 

      Promoting Siebel Financial Services Implementation in EMEA

    • C. 

      Promoting Siebel Upgrade services in EMEA

  • 9. 
       Which of the following best describes the top offerings by the Siebel practice:  
    • A. 

      Consulting –Testing –Upgrades

    • B. 

      Upgrades – Enterprise Integration –Application Support & Maintenance

    • C. 

      Report Writing –Upgrades – Enterprise Integration

  • 10. 
      The USP that best describes our Siebel Offering is:
    • A. 

      Experienced Siebel team with strong Technical & Functional expertise serving BFSI clients

    • B. 

      Siebel team that follows world class processes and project management methodology

    • C. 

      Siebel team with expertise in all Siebel horizontals & verticals