1.
What is the minimum amount of time you should wash your hands and forearms with soap?
Correct Answer
C. 20 seconds
2.
What is the air temperature standard for the walkin cooler
Correct Answer
C. 36 to 41F
3.
The strength of the quat sanitizing water for the 3 compartment sink should be?
Correct Answer
A. 200-400
4.
The "3 step cleaning proces" at the 3 compartment sink is
Correct Answer
B. Wash rinse sanitize
5.
Disposable gloves replace the need for frequent hand washing
Correct Answer
B. False
6.
What is the temperature of the food danger zone?
Correct Answer
C. 41 to 140
7.
Onion rings that are out of hold time can be used on a western bacon cheeseburger
Correct Answer
B. False
8.
What is the minimum internal temperature of a SIx dollar beef patty
Correct Answer
A. 140
9.
The same pair of tongs can be used for thawed and cooked products
Correct Answer
B. False
10.
It is acceptable to store cases of cups or food items on the floor
Correct Answer
B. False
11.
Afte washing your hands what method should you use to turn of the water faucet
Correct Answer
A. Use a paper towel
12.
It is acceptable to refreeze a product once it is thawed
Correct Answer
B. False
13.
What towel procedure is used when cleaning tables and seats in the dining room?
Correct Answer
C. Sanitized towel for table, dry towel on seat
14.
Define cross contamination
15.
After using hand sanitizer,you allow your hands to air dry?
Correct Answer
A. True
16.
How long must produce temper at room temperature prior to placing on the cooks line?
Correct Answer
B. 2 hours
17.
What if the difference between thawing and tempering?
Correct Answer
Thawing is when something is frozen and is being unthawed and tempering is when something is unthawed and is being made to be room temperature
18.
Which method is acceptable to thaw products?
Correct Answer
D. None of the aobve
19.
What is the thaw time for chicken tenders
Correct Answer
D. 36 hours
20.
What is the holdig time for sliced tomatoes under refrigeration
Correct Answer
C. 24 hours
21.
A guest should not have to get up from the dining room table unless they are going to the bathroom or leaving.
Correct Answer
A. True
22.
What is the first step to providing six dollar service
Correct Answer
C. Smile eye contact
23.
At the drive thru, guests should be greeted at the menu board or OCB when
Correct Answer
A. Immediately
24.
Define drive thru line time
Correct Answer
From the time the person gets to the speaker box until the time the person drives away from the window
25.
What are the twoimportant steps in guest greetings and closings?
Correct Answer
B. Smile and make eye contact
26.
When asembling a drive thru or to go order, the proper bagging order is
Correct Answer
C. Boxed items, wrapped items, side items
27.
When delivering an order to the dinign room, if the guest requests condiments your response should be:
Correct Answer
B. How many would you like?
28.
The four steps to table scripting
Deliver food
Thank you
Friendly greeting with a smile
Provide correct condiments
Correct Answer
Friendly greeting with a smile
Deliver food
Provide correct condiments
Thank you
29.
Expired Carl Jr coupons are accepted at any time
Correct Answer
B. False
30.
5 steps when handling a guest complaint
apologize
thank the guest
remain calm
Listen to the guest
Ask what you can do
Correct Answer
Listen to the guest
Remain Calm
Apologize
Ask what you can do
Thank the guest
31.
Frontline scripting:
Offer a friendly parting remark
Thank the guest and give direction if needed
confirm order
suggestive sell
friendly greeting wth a smile
Correct Answer
Friendly greeting with a smile
suggestive sell
confirm order
offer a friendly parting remark
thank guest and give direction if needed
32.
What is the Dine/To go service time standard?
Correct Answer
B. 3 min 30 sec
33.
How should a cashier handler a travelers check from a guest?
Correct Answer
B. Notify person in charge
34.
At the drive-thru when should a adrink and straw go out?
Correct Answer
C. When colllecting payment
35.
How much ice is added to the drink cup for iced tea at the drive thru?
Correct Answer
C. 3/4 cup full
36.
What is the holding time for sausage on the cooks line?
Correct Answer
B. 30 minutes
37.
How many hash browned nuggets are served in an order?
Correct Answer
C. 17
38.
What is the product temperature standard of raw liquid eggs?
Correct Answer
B. 41 or less
39.
What is the temperature for the grill at breakfast?
Correct Answer
B. 325F
40.
What is the cook time for hashed brown nuggets?
Correct Answer
A. 2 min 30 sec
41.
The holding time for eggs is 15 min
Correct Answer
B. False
42.
How many ladles of raw liquid eggs is used for a breakfast burritio?
Correct Answer
B. 2 ladles
43.
Whats the maximum amount of french toast sticks that can be placed in a fry basket?
Correct Answer
C. 10
44.
What is the minumum internal cook temperature of cooked folded eggs?
Correct Answer
A. 140F
45.
Where do you place syrup packets for an order of French toast dips?
Correct Answer
B. On the side
46.
What is the temperature of the water in the steamer?
Correct Answer
C. 180 - 200 F
47.
When fitering fryer oil what is the minimum time to circulate the oil in the filter machine?
Correct Answer
C. 10 min
48.
Where are the frozen patties placed on the charbroiler?
Correct Answer
A. At the end of the belt
49.
What is the fryer oil temperature for frying french fries
Correct Answer
C. 350 F
50.
Describe the procedure for adding fryer oil to vat #3
Correct Answer
You put 2 into 3 and 1 into 2 and add whatever new oil is needed into 1.