Sfsu: Isys 363 - Chapter 11

54 Questions | Total Attempts: 85

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University Quizzes & Trivia

Multiple choice and true/false questions from chapter 11 in Essentials of Management Information System, 9 ed. , by Laudon & Laudon.


Questions and Answers
  • 1. 
    What was the primary problem facing the Girl Scouts regarding their supply chain problems?
    • A. 

      Ordering process was inefficient for a large volume of orders

    • B. 

      High error rates in ordering and fulfillment

    • C. 

      Required too much time of volunteers

    • D. 

      Paper-based system was outdated

  • 2. 
    In which way did network economics play a role in the Girl Scouts solution to their supply chain problems?
    • A. 

      The cost per user for their hosted Web solution

    • B. 

      The use of a centralized database

    • C. 

      Using a centralized system for orders and distribution

    • D. 

      Network economics did not play a strong role in the solution

  • 3. 
    Which of the following is NOT part of the implementation process?
    • A. 

      Preparing documentation

    • B. 

      Acquiring hardware

    • C. 

      Systems analysis

    • D. 

      Creating detailed design specifications

  • 4. 
    Information systems problems typically result from:
    • A. 

      Poor information requirements.

    • B. 

      A combination of people, organizational, and technical factors.

    • C. 

      Organizational and technical factors.

    • D. 

      Inadequate change management.

  • 5. 
    Which process develops a detailed description of the functions that a new information system must perform?
    • A. 

      Feasibility study

    • B. 

      Requirements analysis

    • C. 

      Systems design

    • D. 

      Test plan development

  • 6. 
    The entire system-building effort is driven by:
    • A. 

      Organizational change.

    • B. 

      Feasibility studies.

    • C. 

      Data.

    • D. 

      User information requirements.

  • 7. 
    Systems design:
    • A. 

      Describes what a system should do to meet information requirements.

    • B. 

      Shows how the new system will fulfill the information requirements.

    • C. 

      Always tries to increase precision.

    • D. 

      Includes the testing phases.

  • 8. 
    System design specifications that address database issues will include specifications for:
    • A. 

      Volume and speed requirements.

    • B. 

      Data entry.

    • C. 

      Input, processing, and output controls.

    • D. 

      Program logic and computations.

  • 9. 
    Transferring transaction data from a legacy system to the new system would be defined by which system design specification?
    • A. 

      Input

    • B. 

      Database

    • C. 

      Manual procedures

    • D. 

      Conversion

  • 10. 
    Determining methods for feedback and error handling would be defined by which system design specification?
    • A. 

      Training and documentation

    • B. 

      User interface

    • C. 

      Manual procedures

    • D. 

      Security and controls

  • 11. 
    Unit testing:
    • A. 

      Includes all the preparations for the series of tests to be performed on the system.

    • B. 

      Tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.

    • C. 

      Tests each program separately.

    • D. 

      Provides the final certification that the system is ready to be used in a production setting.

  • 12. 
    System testing:
    • A. 

      Includes all the preparations for the series of tests to be performed on the system.

    • B. 

      Tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.

    • C. 

      Tests each program separately.

    • D. 

      Provides the final certification that the system is ready to be used in a production setting.

  • 13. 
    Acceptance testing:
    • A. 

      Includes all the preparations for the trials.

    • B. 

      Tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.

    • C. 

      Tests each program separately.

    • D. 

      Provides the final certification that the system is ready to be used in a production setting.

  • 14. 
    In a parallel conversion strategy, the new system:
    • A. 

      Is tested by an outsourced company.

    • B. 

      Replaces the old one at an appointed time.

    • C. 

      And the old are run together.

    • D. 

      Is introduced in stages

  • 15. 
    In the direct cutover conversion strategy, the new system:
    • A. 

      Is tested by an outsourced company.

    • B. 

      Replaces the old one at an appointed time.

    • C. 

      And the old are run together.

    • D. 

      Is introduced in stages.

  • 16. 
    Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed:
    • A. 

      Compliance.

    • B. 

      Production.

    • C. 

      Maintenance.

    • D. 

      Acceptance.

  • 17. 
    The worth of systems from a financial perspective essentially revolves around the question of:
    • A. 

      Systems ownership.

    • B. 

      Information requirements.

    • C. 

      Multiyear financial models.

    • D. 

      Return on invested capital.

  • 18. 
    ___________________ are tangible benefits of information systems.
    • A. 

      Improved asset utilization, increased organizational learning, and improved operations

    • B. 

      Reduced workforce, lower outside vendor costs, and increased productivity

    • C. 

      Increased productivity, reduced workforce, and increased job satisfaction

    • D. 

      Lower operational costs, improved resource control, and more information

  • 19. 
    ___________________ are intangible benefits of information systems.
    • A. 

      Improved asset utilization, increased organizational learning, and improved operations

    • B. 

      Reduced workforce, lower outside vendor costs, and increased productivity

    • C. 

      Increased productivity, reduced workforce, and increased job satisfaction

    • D. 

      Lower operational costs, improved resource control, and more information

  • 20. 
    A business document indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n):
    • A. 

      Project plan.

    • B. 

      Request for proposal.

    • C. 

      Information systems plan.

    • D. 

      Mission statement.

  • 21. 
    Which process is used to develop risk profiles for a firm’s information system projects and assets?
    • A. 

      Information systems plan

    • B. 

      Scoring model

    • C. 

      Portfolio analysis

    • D. 

      Feasibility study

  • 22. 
    You have been hired by a pharmaceutical company to evaluate its portfolio of systems and IT projects. Which types of projects would be best avoided?
    • A. 

      Any high risk projects

    • B. 

      Any low-benefit projects

    • C. 

      High-risk, low benefit projects

    • D. 

      None – any project might be beneficial

  • 23. 
    Which of the following is not one of the activities of the systems analyst:
    • A. 

      Change agent

    • B. 

      Communication with users

    • C. 

      Development of specifications

    • D. 

      Formulation of capital budgeting models

  • 24. 
    Users prefer systems that:
    • A. 

      Are oriented to facilitating organizational tasks and solving business problems

    • B. 

      Work with existing DBMS

    • C. 

      Are able to provide optimum hardware and software efficiency

    • D. 

      Are capable of storing much more data than they need

  • 25. 
    The project risk will rise if the project team and the IS staff lack:
    • A. 

      Legacy applications as a starting point

    • B. 

      Good equipment

    • C. 

      The required technical expertise

    • D. 

      Financial studies and plans