SFDC Community Cloud Consultant - Part 2

33 Questions | Total Attempts: 5289

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Community Cloud Quizzes & Trivia

SFDC Community Cloud Consultant - Part 2


Questions and Answers
  • 1. 
    • A. 

      Partner Sharing Model & Customer Sharing Model

    • B. 

      Community Sharing Model & Portal Sharing Model

    • C. 

      Internal Sharing Model & External Sharing Model

    • D. 

      Company Sharing Model & Community Sharing Model

    • E. 

      Internal Sharing Model & Portal Sharing Model

  • 2. 
    You wish to share cases created and owned by your community users (Customer Community Plus) with the internal product support team, what is the best way to achieve this?
    • A. 

      Custom Permission

    • B. 

      Custom Sharing Rule

    • C. 

      Custom Sharing Group

    • D. 

      Custom Sharing Set

    • E. 

      Records owned by community members are automatically shared with all internal users

  • 3. 
    Your organisation wishes to create a Customer Community which has the potential very quickly grow in user count, how many users should you plan to limit your community to avoid performance degradation?
    • A. 

      2,000,000

    • B. 

      1,000,000

    • C. 

      5,000,000

    • D. 

      10,000,000

    • E. 

      50,000,000

  • 4. 
    • A. 

      There is a heavy load on Salesforce's SMTP servers and there is a delay in the Welcome Email being sent out

    • B. 

      The Guest Profile does not have "Send Email Messages" enabled

    • C. 

      The Community Manager forgot to enable "Welcome Emails"

    • D. 

      The assigned community user profile does not have "Send Email Messages" enabled

  • 5. 
    Your company has asked you to leverage Salesforce for their new customer community and wish to ensure that it is mobile ready which template(s) can you leverage to support this requirement?
    • A. 

      Visualforce + Tabs

    • B. 

      Napili

    • C. 

      Kokua

    • D. 

      Koa

    • E. 

      Aloha

  • 6. 
    What declarative Community Branding features are available in the Community Builder? [Pick 3]
    • A. 

      Header Fonts

    • B. 

      Accessibility Colours Selection

    • C. 

      Company Logo

    • D. 

      Custom Fonts

    • E. 

      Overlay Colour

  • 7. 
    Universal containers want to make sure their customers can get access to their (authenticated) customer community on demand. What are the steps required to set up Community Self Registration?
    • A. 

      Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Account ID

    • B. 

      Enable Self Registration in the Community Builder and modify the Communities Self Registration APEX controller with the Community ID

    • C. 

      Enable Self Registration in the Community Manager and modify the Communities Self Registration APEX controller with the Account ID

    • D. 

      Enable Self Registration in Settings and modify the profile lookup to associate the profile to the new user on creation.

    • E. 

      Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Community ID

  • 8. 
    Dartboard Manufacturing International are ready to add their distribution partners to their existing Community. What steps would an Administration take to do this?
    • A. 

      Navigate to the Contact Record and Enable the Contact as a Community User

    • B. 

      Add the Member Profile to the Community

    • C. 

      Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users

    • D. 

      Add the Member Profile to the Community then Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users

  • 9. 
    • A. 

      Communities Administrator

    • B. 

      Manage Portals

    • C. 

      Create and Setup Communities

    • D. 

      Manage Community Settings

    • E. 

      Setup and Create Portals

  • 10. 
    • A. 

      Go into the Setup Menu >> Profiles >> edit the object settings on the guest community profile

    • B. 

      Add the sample code provided on help.salesforce.com to the head markup and add the object name you want to expose publicly

    • C. 

      Install the Community Object Permissions Manager from the AppExchange for advanced data sharing options.

    • D. 

      Go into the Community Manager and select the objects that are available publicly

    • E. 

      Go into the Community Page Manager and update the Page Access control to Public

    • F. 

      Go into the Community Builder and navigate to settings and click on the hyperlink to the Guest User Profile

  • 11. 
    Regional Containers want to ensure any Community members without Community contributions are moderated by the Community Manager, how would this requirement be implemented?
    • A. 

      Download the Advanced Community Moderation lightning component and configure it in the Community Builder.

    • B. 

      Use a Community Moderation Rule

    • C. 

      Leverage the Community Cloud Moderation API with APEX

    • D. 

      Define Community Member Criteria

  • 12. 
    What are three ways you can maximize engagement within your Salesforce Community?
    • A. 

      Reputation Points & Levels

    • B. 

      Company Branding and a Custom Domain

    • C. 

      Establish Etiquette Rules

    • D. 

      Frequent Promotions

    • E. 

      Measure Community Success

  • 13. 
    When architecting a community strategy it is important to consider portal role count limitations. What is the maximum number of portal roles that can existing in an organisation?
    • A. 

      1,000

    • B. 

      4,000

    • C. 

      2,500

    • D. 

      5,000

    • E. 

      10,000

  • 14. 
    Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device, what do you recommend?
    • A. 

      Navigate to the community URL and append /manage/one.app and you will be able login to the mobile community management site

    • B. 

      Wendy should access Community Manager and Community Builder via a Desktop browser only.

    • C. 

      Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher.

    • D. 

      Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community.

  • 15. 
    • A. 

      Check "Knowledge User"

    • B. 

      Assign the "Knowledge User" Permission Set

    • C. 

      Check "KnowledgeOne" User

    • D. 

      Assign the "Knowledge One" Permission Set

    • E. 

      Check the Data Categories you want to be Visible

  • 16. 
    • A. 

      Go into the Community Manager >> Settings >> Login and select which social networks you wish to allow for authentication.

    • B. 

      Select OpenID Connect from the Auth Provider Options in the Setup Menu and then go into Community Builder to enable them

    • C. 

      Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Manager to enable them

    • D. 

      Download the Social Signon Lightning Component for each social network and then configure them in the Community Builder

    • E. 

      Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Builder to enable them

  • 17. 
    • A. 

      Develop a lightning component that runs frequent promotions

    • B. 

      Develop Reports and Dashboards built of the Network Object to understand insights from your community

    • C. 

      Build up a network of brand ambassadors and make them moderators in your community

    • D. 

      Ensure that you have community promotions built into your Journey Builder on Marketing Cloud

    • E. 

      Install the Communities Reports and Dashboards package from the AppExchange

  • 18. 
    You were really excited to read about the community template features in the latest Salesforce Release Notes, but you have noticed that after the release you still don’t have the features available in your Community, what steps should you take to resolve this?
    • A. 

      Update your Template to the Latest Version in Community Settings

    • B. 

      Update your Template to the latest Version in Community Manager

    • C. 

      Deactivate and Reactive your Community

    • D. 

      Log a case with Salesforce Support

    • E. 

      Update your Template to the latest version in Community Builder

  • 19. 
    Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On Capabilities. Which Salesforce Community template would you recommended to best achieve this?
    • A. 

      Kokua

    • B. 

      Aloha

    • C. 

      Koa

    • D. 

      None of the above

    • E. 

      Napili

  • 20. 
    • A. 

      Share each Report and Dashboard Folder required with the respective community profiles?

    • B. 

      Enable the Enhanced Sharing Model

    • C. 

      Create a Permission Set with "Create and Edit" reports checked so that you can manage which users within the Community are able to create Reports

    • D. 

      Enable Read and Write to Reports on the Community Profile

    • E. 

      Ensure that "Create and Edit" reports in checked on the Community Profile

  • 21. 
    You have recently deployed a Partner Community leveraging the Napili Template however you are getting requests to share all cases within an Account with the CEO of each organisation. You are aware of the limitations of the number of roles you can have within a Salesforce Org and want to avoid adding new community roles. What steps would you take to achieve this requirement?
    • A. 

      Create a Custom Sharing Rule

    • B. 

      Create a Custom Sharing Set

    • C. 

      Enable Super User Access

    • D. 

      Increase the number of roles within the Community Settings.

    • E. 

      Create an APEX Custom Permission

  • 22. 
    • A. 

      Profiles

    • B. 

      Public Groups

    • C. 

      Sharing Rules

    • D. 

      Permission Sets

    • E. 

      Chatter Groups

  • 23. 
    • A. 

      Knowledge Articles for Customers is not enabled

    • B. 

      View Knowledge Articles has not been checked on the Community Profile

    • C. 

      Knowledge Articles for Communities is not enabled

    • D. 

      The Articles are being viewed on unsupported mobile devices

    • E. 

      "Customer" sharing has not been checked on the Knowledge Article

  • 24. 
    Universal Condiments want to recognize active and respected Community Members with special Community types post on the reputation points that they are acquiring through their interactions within the Community. What feature is a good fit for Universal Condiments requirement?
    • A. 

      Reputation Types

    • B. 

      Reputation Categories

    • C. 

      Reputation Groups

    • D. 

      Reputation Ranks

    • E. 

      Reputation Levels

  • 25. 
    • A. 

      To add SEO meta tags

    • B. 

      To modify the community colour palate

    • C. 

      To add References to external JavaScript files

    • D. 

      To add Custom JavaScript blocks

    • E. 

      To enable single sign on

    • F. 

      B and C