Servicer Navigation Quiz

15 Questions | Total Attempts: 506

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Servicer Navigation Quiz

Over the last week you have been introduced to the Navigation, usage of the various Servicer Sites. This quiz is designed to test your knowledge of properly navigating and accurately reporting the status of the federal student loans to your borrower.You have been allotted 45 minutes to complete the quiz. Please review each answer prior to submitting as the online quiz will only allow you to submit the answer once and will provide  the correct answer following your submission.  Unanswered or blank submissions will be marked as incorrect.WARNING: Timer may show you have X mins, X secs left. This DOES NOT reflect accurate time when you stop to read Answer Explanation. You will have time at the end of the Quiz to view Explanations for each answer.This quiz contains True/False, fill in the blank, check all that apply and multiple choice questions.Enter your First and Last name in the box below (example: John Doe).


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Questions and Answers
  • 1. 
    Select the option below to navigate to the Secure Log-in page:
    • A. 

      School log in: OpenNet Web Loan Delivery System

    • B. 

      School log in: OpenNet File Management System

    • C. 

      School-servicer log in: OpenNet File Management System

    • D. 

      School-servicer log in: Document Direct

  • 2. 
    Select the option below to navigate to account summary for loans with SM-P:
    • A. 

      Originations Tab

    • B. 

      Servicing Tab

  • 3. 
    Which link should you click on to view dates of any Forbearances and Deferments on the account? 
    • A. 

      View Status History

    • B. 

      View Balance Details

    • C. 

      RPMT

    • D. 

      View Payment Instructions

  • 4. 
    What is the total amount past due on this account?
  • 5. 
    This borrower has a private loan.
    • A. 

      True

    • B. 

      False

  • 6. 
    (Check all that apply, review carefully) Check all servicers that DO NOT provide online borrower account retrieval for Socle Student Loan Specialists. To obtain borrower account retrieval a Socle Student Loan specialist must contact the servicer directly by phone.
    • A. 

      A. ACS

    • B. 

      B. SallieMae OpenNet

    • C. 

      C. CitiBank

    • D. 

      E. NelNet NSight

    • E. 

      F. FedLoans

    • F. 

      G. Great Lakes

    • G. 

      H. UAS

    • H. 

      J. Wells Fargo

  • 7. 
    What does RPMT status stand for?
  • 8. 
    Which of one of the following locations is the school login?
    • A. 

      Account Access

    • B. 

      Alec Partner Access

    • C. 

      Account Access

    • D. 

      Financial Aid Products & Support for Schools

  • 9. 
    Justin's regularly scheduled monthly payment is $105.51. However, Justin is 87 days past due, therefore he is not only late on his regularly scheduled monthly payments, a late charge is also due. What amount must Justin pay by July 14, 2012 to bring his account completely out of delinquency and up-to-date on his current bill? 
  • 10. 
    !!!!!!!!!!!!!!!!!!!!!!!!!!!(READ SCENARIO CAREFULLY. DATE IS PROVIDED IN SCENARIO)!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Today's Date is 04/04/2014. ACS-C reports Leona Hicks' loan status of: Delinquent 291 days (6/17/13). She currently has a blank written forbearance with her and would like to fax it today. Leona would like to use 12 months forbearance. What date do you provide to Leona?
    • A. 

      FORB with an end date of 01/20/2015

    • B. 

      FORB with an end date of 06/17/2013

    • C. 

      FORB with an start date of 01/20/2014

    • D. 

      FORB with a end date of 06/17/2014

  • 11. 
    Payment is not required when requesting to use Forbearance time on Federally funded loans.
    • A. 

      True

    • B. 

      False

  • 12. 
    What is Vernisha's monthly payment amount?  (Format must include dollar sign $, comma and decimal)
  • 13. 
    True or False. The SLS agent should transfer the student to Nelnet if the student has a Perkins delinqency.
    • A. 

      True

    • B. 

      False

  • 14. 
    The student has 3 delinquent loans in LoanTracker. One is listed as SallieMae Commercial, the second as SallieMae Put, and the third is Nelnet Put. How would you contact the servicer(s) to request Verbal forbearances?
    • A. 

      Transfer to SallieMae Commercial, then conduct a second transfer to Nelnet Commercial.

    • B. 

      Transfer to SallieMae Commerical then SallieMae Put

    • C. 

      Transfer to SallieMae Commercial, then conduct a second transfer to SallieMae Put, and a third to Nelnet Commercial.

    • D. 

      Transfer to SallieMae Put, then conduct a second transfer to Nelnet Put.

  • 15. 
    True or False. LoanTracker lists the loan amount, amount delinquent, days past due, and amount of forbearance time remaining.
    • A. 

      True

    • B. 

      False