This quiz is based on ITIL V3 Foundation e-Course. It will test the candidates knowledge of Service Management Concept.
1 only
1 and 3 only
1, 2 and 3 only
All of the above.
1 only
1 and 3 only
1, 2 and 3 only
All of the above.
Classified
Configured
Consulted
Communication.
Confidence for action
Customers
Capacity
Competency.
1 only
1 and 3 only
1, 3 and 4 only
All of the above