Service Desk Quiz
6 Questions
| Total Attempts: 2455
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Quiz for testing your level of service desk knowledge
Questions and Answers
- 1.A user calls to say she can't receive any mails. Which of the following questions would not be relevant for you to ask?
- A.
What's your mailbox size?
- B.
Are you connected to the internet?
- C.
Is Caps Lock turned on?
- 2.Outlook and Lotus notes are supported by the same workgroup
- A.
True
- B.
False
- 3.For the SERVICE: CENTRAL ACCOUNT MANAGEMENT, what is the ID:
- A.
2936
- B.
7068
- C.
2636
- D.
7048
- 4.The Proper way to Chase a call is:
- A.
Check the call and update it
- B.
Call the assigned person or workgroup, email if no response, no ticket update
- C.
Email workgroup, update ticket
- D.
Call the assigned person or workgroup, email if no response, update ticket
- 5.User tries to create a ticket using the service desk icon, but gets an email saying a service call could not be created. What could be the reason?
- A.
User exists twice in HPSD
- B.
User has not started HPSD
- C.
Exchange server down
- D.
User needs to clear HPSD cache
- 6.To Change the workgroup in your view you choose customize current view and the option
- A.
Fields
- B.
Sort by
- C.
Other
- D.
Filter
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