Quiz for testing your level of service desk knowledge
What's your mailbox size?
Are you connected to the internet?
Is Caps Lock turned on?
True
False
2936
7068
2636
7048
Check the call and update it
Call the assigned person or workgroup, email if no response, no ticket update
Email workgroup, update ticket
Call the assigned person or workgroup, email if no response, update ticket
User exists twice in HPSD
User has not started HPSD
Exchange server down
User needs to clear HPSD cache
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