Service Desk Quiz

6 Questions | Total Attempts: 2455

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Help Desk Quizzes & Trivia

Quiz for testing your level of service desk knowledge


Questions and Answers
  • 1. 
    A user calls to say she can't receive any mails. Which of the following questions would not be relevant for you to ask?
    • A. 

      What's your mailbox size?

    • B. 

      Are you connected to the internet?

    • C. 

      Is Caps Lock turned on?

  • 2. 
    Outlook and Lotus notes are supported by the same workgroup
    • A. 

      True

    • B. 

      False

  • 3. 
    For the SERVICE: CENTRAL ACCOUNT MANAGEMENT, what is the ID:
    • A. 

      2936

    • B. 

      7068

    • C. 

      2636

    • D. 

      7048

  • 4. 
    The Proper way to Chase a call is:
    • A. 

      Check the call and update it

    • B. 

      Call the assigned person or workgroup, email if no response, no ticket update

    • C. 

      Email workgroup, update ticket

    • D. 

      Call the assigned person or workgroup, email if no response, update ticket

  • 5. 
    User tries to create a ticket using the service desk icon, but gets an email saying a service call could not be created. What could be the reason?
    • A. 

      User exists twice in HPSD

    • B. 

      User has not started HPSD

    • C. 

      Exchange server down

    • D. 

      User needs to clear HPSD cache

  • 6. 
    To Change the workgroup in your view you choose customize current view and the option
    • A. 

      Fields

    • B. 

      Sort by

    • C. 

      Other

    • D. 

      Filter