Create a Community tailored to each region
Create two Communities, one Customer Community and one Partner Community
Create one Community and build a lightning component that displays different content based on the users profile logging in.
Create one Community and use page variations to control what members see.
Create one Community using Sharing Sets to control what members see.
Customer Community Plus
Salesforce Community Content
Enable the Language Picker in the Community Builder. Salesforce will automatically present a list of supported languages
Enable Community Language Picker in the setup menu and select the supported languages in the Community Builder
Select the available languages in the Setup Menu and drag the Language Picker onto the Community Template
Multiple community languages are not supported
Enable the Language Picker in the Community Builder and select the supported languages in Community Settings
IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher.
Navigate to the community URL in the browser and a mobile experience will be automatically rendered.
IOS users should download the OneCommunity app where they can use their regular community login credentials to access the Community.
All users should access a Koa Community via a Desktop browser only.
Sales Team, Marketing Team, Service Team and Executives
#AskForce on Twitter and the Success Community
Partner Relationship Manager and Sales Managers
Executives and the Partner Relationship Manager
Partner Relationship Manager and Marketing Managers
Community Builder >> Settings >> Advanced
Community Manager >> Administration >> Settings
Modify the hidden Community Lightning Component which is displayed when editing the community
Upload a HTML static resource named "Head Markup"
Setup >> All Communities > Builder > Administration > Preferences > Enable Setup and Display of Reputation Levels
Setup >> All Communities > Manage > Administration > Preferences > Enable Setup and Display of Reputation Levels
Setup >> All Communities > Builder > Reputation > Enable Setup and Display of Reputation Levels
Setup >> Community Settings > Enable Setup and Display of Reputation Levels
All Articles Types within the shared data categories and visible to Community Members.
Using a Content Rule in the Community Builder
Using a Rate Rule in the Community Manager
Using a Rate Rule in the Community Builder
It is not possible to moderate files in a Community
Using a Content Rule in the Community Manager
Level 1 = 25, Level 2 = 10, Level 3 = 10
Level 1 = 10, Level 2 = 15, Level 3 = 20
Level 1 = 25, Level 2 = 15, Level 3 = 10
Level 1 = 35, Level 2 = 10, Level 3 = 15
Level 1 = 20, Level 2 = 20, Level 3 = 20
Install the Community Page Manager from the AppExchange
Create a new page from in the Community Manager
Ask your developer to create a new Visualforce Page
Create a new page in the Community Builder
Clone an existing page in the Community Builder
Build a Surveys Lighting Component
Use an AppExchange Survey Lightning Component *
Use the Standard Surveys Lightning Component
Build a Surveys Visualforce Page
Place the Language Picker Component on the Community home page
Multi-Language support is not available for Napili Template communities
Language will be determined by the language set on their User Profile
Develop a custom lightning component which will allow seamless transition between languages
Install the Google Translation component which allows Authenticated users to swap between languages
Create 1 Community for both customers and partners
Create 1 Community for both Customers and Partners and enable "Super User Access" for Partners
Create 2 Communities 1 Partner Community and 1 Customer Community
Create two Communities and give Partners access to both and only have Opportunities available in the Partner Community
Visual Force + Tabs
Content Criteria & Content Rules
Enable Automatic Sensitive Word Filtering
Member Criteria & Rules
Content Criteria & Rate Rules
All users with Write access to Cases on their profile are able to see all Cases owned by Community Members
Community users in the same community can see each other, regardless of the organisation-wide defaults.
Portal users in the same customer or partner portal account can see each other, regardless of the organisation-wide defaults.
Community Managers are able to view all Community Users regardless of the organisation-wide defaults
Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
Perform Community Membership updates using the API
Create a case with Salesforce support
Go into Setup >> Community Settings and Select >> "Apply default access settings"
Disable the community and reactivate it as this automatically adds the Administrator Profile
Go into the Community Manager >> Administration and Activate the community
Deploying to production automatically enables the community
Go into the Community Manager >> Administration >> Settings and Activate the Community
The community will automatically activate when you add users to it
Go into the Community Builder >> Settings and Activate the community
All users should access a Visualforce + Tabs community via a Desktop browser only
Android users should download the Salesforce1 app and access the community through the Salesforce1 switcher. iOS users should navigate to the Community URL via the browser as this feature is not support in the Android version of Salesforce1
IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher. Android users should navigate to the Community URL via the browser as this feature is not support in the Android version of Salesforce1
Navigate to the community URL in the browser and a mobile experience will be automatically rendered
Android & iOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher
During Development when the contacts were created as Community Users
During development when the profile was added to the Community Configuration
Users are not notified until the "Invite Members" checkbox is selected within the Community Manager
After development when the community was activated
Download a 3rd party photo upload component from the AppExchange
Write an apex trigger on the Feed Object
Define the file types in the Community Builder but it's not possible to restrict the file size
Define the file types and size limit in the Community Manager under Administration
Define the file size limit in the Community Manager but it's not possible to limit the file type.
Create > Communicate > Design > Implement
Design > Implement > Grow > Review
Plan > Develop > Test > Review
Analyse > Design > Implement > Maintain
Establish > Manage > Measure > Engage
Neither, only Customer and Partner Portals currently support error pages
It doesn't matter, both will work
Community Builder but only with the Napili or Koa template
Setup Menu >> Google Analytics >> Communities
Community Builder >> Settings > > Analytics Setup
Community Builder >> Settings >> Advanced >> Edit Head Markup
Community Builder >> Settings >> Advanced >> Google Analytics Tracking
Community Manager >> Settings >> Advanced >> Google Analytics Tracking
Assign Navigational Topics Only
Assign Featured Topics Only
Assign Featured and Navigational Topics
Create, Merge, Rename and Delete Topics
Define Knowledge Articles that will be displayed against each topic
Partner Sharing Model & Customer Sharing Model
Community Sharing Model & Portal Sharing Model
Internal Sharing Model & External Sharing Model
Company Sharing Model & Community Sharing Model
Internal Sharing Model & Portal Sharing Model
Custom Sharing Rule
Custom Sharing Group
Custom Sharing Set
Records owned by community members are automatically shared with all internal users
There is a heavy load on Salesforce's SMTP servers and there is a delay in the Welcome Email being sent out
The Guest Profile does not have "Send Email Messages" enabled
The Community Manager forgot to enable "Welcome Emails"
The assigned community user profile does not have "Send Email Messages" enabled
Visualforce + Tabs
Accessibility Colours Selection
Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Account ID
Enable Self Registration in the Community Builder and modify the Communities Self Registration APEX controller with the Community ID
Enable Self Registration in the Community Manager and modify the Communities Self Registration APEX controller with the Account ID
Enable Self Registration in Settings and modify the profile lookup to associate the profile to the new user on creation.
Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Community ID
Navigate to the Contact Record and Enable the Contact as a Community User
Add the Member Profile to the Community
Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users
Add the Member Profile to the Community then Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users
Create and Setup Communities
Manage Community Settings
Setup and Create Portals
Go into the Setup Menu >> Profiles >> edit the object settings on the guest community profile
Add the sample code provided on help.salesforce.com to the head markup and add the object name you want to expose publicly
Install the Community Object Permissions Manager from the AppExchange for advanced data sharing options
Go into the Community Manager and select the objects that are available publicly
Go into the Community Page Manager and update the Page Access control to Public
Go into the Community Builder and navigate to settings and click on the hyperlink to the Guest User Profile
Download the Advanced Community Moderation lightning component and configure it in the Community Builder.
Use a Community Moderation Rule
Leverage the Community Cloud Moderation API with APEX
Define Community Member Criteria
Reputation Points & Levels
Company Branding and a Custom Domain
Establish Etiquette Rules
Measure Community Success
Navigate to the community URL and append /manage/one.app and you will be able login to the mobile community management site
Wendy should access Community Manager and Community Builder via a Desktop browser only.
Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher.
Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community.
Check "Knowledge User"
Assign the "Knowledge User" Permission Set
Check "KnowledgeOne" User
Assign the "Knowledge One" Permission Set
Check the Data Categories you want to be Visible
Go into the Community Manager >> Settings >> Login and select which social networks you wish to allow for authentication.
Select OpenID Connect from the Auth Provider Options in the Setup Menu and then go into Community Builder to enable them
Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Manager to enable them
Download the Social Signon Lightning Component for each social network and then configure them in the Community Builder
Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Builder to enable them
Develop a lightning component that runs frequent promotions
Develop Reports and Dashboards built of the Network Object to understand insights from your community
Build up a network of brand ambassadors and make them moderators in your community
Ensure that you have community promotions built into your Journey Builder on Marketing Cloud
Install the Communities Reports and Dashboards package from the AppExchange
Update your Template to the Latest Version in Community Settings
Update your Template to the latest Version in Community Manager
Deactivate and Reactive your Community
Log a case with Salesforce Support
Update your Template to the latest version in Community Builder
None of the above
Share each Report and Dashboard Folder required with the respective community profiles?
Enable the Enhanced Sharing Model
Create a Permission Set with "Create and Edit" reports checked so that you can manage which users within the Community are able to create Reports
Enable Read and Write to Reports on the Community Profile
Ensure that "Create and Edit" reports in checked on the Community Profile
Create a Custom Sharing Rule
Create a Custom Sharing Set
Enable Super User Access
Increase the number of roles within the Community Settings
Create an APEX Custom Permission
Knowledge Articles for Customers is not enabled
View Knowledge Articles has not been checked on the Community Profile
Knowledge Articles for Communities is not enabled
The Articles are being viewed on unsupported mobile devices
"Customer" sharing has not been checked on the Knowledge Article
To add SEO meta tags
To modify the community colour palate
To enable single sign on
B and C
Force.com Site Settings
Add the Member Profile to the Community then Navigate to the Contact Record and Enable the Contact as a Community User
Add the Member Profile to the Community then Navigate to the Account record and enable Contact access to the Community
Add the Member Profile to the Community
Navigate to the Contact Record and Enable the Contact as a Community User
Create a Chatter group in the internal org and create a trigger to make the postsvisible to everyone.
Create a post on a custom object, Announcements that all employees follow.
Create a Chatter group in the Community and include all employees.
Create a Chatter group in the internal Salesforce org and include all employees.
Integrate the Back-Office Legacy System using custom code development.
Integrate the Back-Office Legacy System using Salesforce Connect.
Integrate the pricing and quoting tool by configuring external users to make itavailable in the Community.
Integrate the pricing and quoting tool by creating custom code to make itavailable in the Community.
Create a custom Lightning component and add it to the home page.
Drag and drop the Reputation Leaderboard component onto the home page.
Add a generic component and name it Leaderboard.
Enable Chatter for the Customer Service Napili Community.
Create separate articles without these custom fields for the Customer channeland include in the Community.
Update the customer profile by removing access to these custom fields on allarticle types.
Modify the article detail page with custom Lightning Components that hide thesecustom fields.
Override the article detail page with a custom Visualforce page and hide thesecustom fields for customers.
Use the registration form in the company website and allow users to register.
Enable the option Allow External Users to Self-register in the CommunityManagement page.
Create a publically accessible custom page with the registration details and add alink to the Community login page.
Implement a Web-to-case form to capture user details and use case details tocreate a Community user.
Use custom CSS
Link to an external website and the CSS will be automatically generated
Import the company logo and a custom color palette will be generated
Use HEX values within the color swatch