None of the above
Read the information back to customer, for verification
Provide that information to your co-worker
Post that information into a blog.
Press the hold button on X-Lite right away.
Ask customer permission for hold time.
Dont press the hold button, just leave the customer waiting on the line
No longer than 5 mins
No longer than 2 mins
No longer than 7 mins
The type of customer that I will talk to
The type of product that Im selling so i can explain all the bennefits
The way how I will sell the product to the prospect
Keep offering the benefits of the product until customer accepts
Thank the customer for their time and hangup the call.
Callback the customer in some other time
Start offering what are you selling.
Aks how is weather and where the customer is located.
Properly identify yourself, explain the company that you represent and offer the solutions for the prospect.
Follow the script procedure to end the call
Offer more options to the customer
Explain from the beggining all the benefits
Memorize by hard the script.
Ask the customer before he/she hungs up how was the call
Receive feedback from your quality agent and your supervisor
Go outside and take a cup of coffee
Go ahead, and listen to your own recording
Get ready for the next call