Selling Techniques - Talking To Customers (Module ?)

6 Questions | Total Attempts: 112

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Selling Techniques - Talking To Customers (Module ?) - Quiz

As Ambassadors you will have had a rigorous induction to ready you for your role as an in-store sales representative for Nespresso. This will have included knowledge training, operational training, reporting training and learning about how to represent the brand of Nespresso. You have spent three or four days with the Recruitment Agency, the Nespresso Trade Trainer, the Nespresso Territory Manager, and possibly even some time with another Ambassador; all of which was vital for your preparation in the field of sales. Ultimately however you are out there on your own and this module is to help focus on how to use some basic sales principles when at the store.


Questions and Answers
  • 1. 
    What unique feature has Essenza got over all the other "entry" level machines? Please choose 1.
    • A. 

      It has the largest water tank at 1.2 litres

    • B. 

      It can hold the most used capsules at around 14

    • C. 

      It is the only one with metal housing

    • D. 

      It is the only machine with an auto switch off

    • E. 

    • F. 

  • 2. 
    Jo and Joe are looking for something fun, small and bright for their galley kitchen. They drink black coffee and occasional Caffe Latte. What might be the right machine for them and why?
    • A. 

      Maestria machine; as it is one of the newest machines in the range and they are probably looking for something new and impressive.

    • B. 

      Pixie machine with Aeroccino; as it has lots of impactful presence and is the perfect size for a smaller kitchen.

    • C. 

      Citiz and Milk. As most people want an Aeroccino built into their machine.

    • D. 

      Gran Maestria as it has the dishwasher proof Aeroccino 4 which would be very important.

  • 3. 
    What features of a U machine separate might be seen as unique in a sales scenario? Please identify all.
    • A. 

      It has a 19 bar pump making it the most powerful Nespresso machine.

    • B. 

      It has a movable water tank making it easy for both left and right handed filling.

    • C. 

      It has both an empty water label and full capsule indicator.

    • D. 

      It has the smallest footprint of all Nespresso machines.

    • E. 

      It has a heating up time of 25 seconds. The fastest of all Nespesso machines.

    • F. 

      It has an internal drip reservior meaning once a coffee has been made there are no residual drips.

  • 4. 
    Which machine is being described here? "This is the only "multi-platform" machine in the range with two different options to satisfy different customer types. One of these models is the most popular Nespresso machine in Britain. This machine is very sleek and has great aesthetic appeak for those wanting something a little "more" than just a functionality".
    • A. 

      Essenza

    • B. 

      Lattissima

    • C. 

      U

    • D. 

      Citiz

    • E. 

      Maestria

  • 5. 
    You are demonstrating Lattissima + and explaining the milk jug fucntionality. What would you say from the list below? Please indicate all answers.
    • A. 

      The milk is heated inside the external clear jug and frothed through the pipe.

    • B. 

      There is a "clean" button that sanitises the milk pipe after the froth has been dispensed.

    • C. 

      The milk froth is produced with steam generated through a thermoblock heating unit.

    • D. 

      There is a dial to generate both caffe latte and cappuccino style froth.

    • E. 

      The milk jug must be cleaned with special sanitizing fluid at least once a week.

  • 6. 
    From the module which of the following customer scenarios might be best suited to a Lattissima + from these following customers:
    • A. 

      Sophie is looking for styke and elegance in her kitchen. Simplicity with style would complement her need for designer looks.

    • B. 

      Suni is looking for the latest in modern built in kitchen. He likes the sensory touch of may modern appliances and mainly drinks black Americano.

    • C. 

      Frank and Margaret are looking for a machine that can make them very different milk based coffees. She likes the longer caffe lattes, he, the shorter lungos with a touch of milk. The family too like lots of different drinks.

    • D. 

      Marcus is looking for something at the top of the range to sit pride of place in the kitchen. He drinks all kinds of coffee and is a big fan of Nespresso. At home he has a range of accessories including espresso and lungo cups.

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