As Ambassadors you will have had a rigorous induction to ready you for your role as an in-store sales representative for Nespresso. This will have included knowledge training, operational training, reporting training and learning about how to represent the brand of Nespresso. You have spent three or four days with the Recruitment Agency, the Nespresso Trade Trainer, the Nespresso Territory Manager, and possibly even some time with another Ambassador; all of which was vital for your preparation in the field of sales. Ultimately however you are out there on your own and this module is to help focus on how to use some basic sales principles when at the store.