Self-paced Tutorial: Order Status
Test your knowledge of order status information after having completed the Order Status Self-Paced Tutorial. Good luck!
- 1.Which of the following are zero pick order statuses? Choose all that apply.
- A.
Zero Pick Confirmed
- B.
Zero Pick Pending
- C.
Zero Pick Screening
- D.
Zero Pick Reprint
- 2.A zero pick occurs when there is an inventory imbalance.
- A.
True
- B.
False
- 3.Which of the following are screening statuses you may see? Choose all that apply.
- A.
Fraud Screening
- B.
POD Screening
- C.
Return Screening
- D.
Order Screening
- 4.What is an order status?
- A.
A status that an order is currently in.
- B.
A status of the pre-sell items on an order.
- C.
A status that an order is guaranteed to be delivered by
- 5.Updates to ship method, ship address, line items, and personalization can be made to an order in this screening status:
- A.
Order Complete
- B.
Printing in Progress
- C.
Not Printed
- D.
Printed Picking
- 6.When a zero pick occurs, a customer can either remove the zp item, or substitute it with a comparable item up to $10 more than the value of the zp item.
- A.
True
- B.
False
- 7.When an order is Printing in Progress, the ship method can still be changed.
- A.
True
- B.
False
- 8.The update button will still be available for the shipping address on an order in Order Complete status.
- A.
True
- B.
False
- 9.Pre-Sell Pending status means:
- A.
An order contains pre-sell items, and the items are now in stock.
- B.
An order contains pre-sell items and is waiting for that product to become available.
- C.
An order is waiting to go into pre-sell status.
- 10.A customer's card is charged immediately after their order is placed if it contains pre-order items.
- A.
True
- B.
False
- 11.The order screening statuses occur before an order goes to Not Printed status.
- A.
True
- B.
False
- 12.It is important to look at an order status because:
- A.
It let's us know if we can deal with the customer or if we have to direct them to the direct sales line.
- B.
It will tell us when the package will arrive to the customer
- C.
It determines if we are able to make changes to an order or not
- 13.Shipping method can be updated on an order up until it goes to Order Complete status.
- A.
True
- B.
False
- 14.A customer calls and would like to add an in stock item to their order. The status is Pre-sell Pending. Are you able to do it for them?
- A.
Yes
- B.
No
- 15.A customer calls and would like to update their shipping address. Their order is shipping out Express, and is currently in Order Complete status. Are you still able to do it?
- A.
No, their order has to be shipping out Economy.
- B.
Yes, the update button will be visible
- C.
Yes, you will have to create a related work item request for an address change request
- D.
No, they are out of luck.
- 16.An Amazon customer calls in and wants to upgrade their shipping level. Their order is in Printed Picking. Are you able to do it?
- A.
Yes
- B.
No
- 17.A customer calls in and would like to delete an item from their order. It is in Not Printed status. Are you able to do it?
- A.
Yes
- B.
No
- 18.If a customer calls in, has a pre-sell order, and would like to receive their order sooner, you should remove the pre-sell item from their order so that it ships out right away.
- A.
Yes
- B.
No
- 19.The difference between Zero Pick Pending status and Zero Pick Confirmed status is that Zero Pick Pending means that the distribution center is looking into if there actually is a zero pick, and Zero Pick Confirmed means that the distribution center has determined that there is a zero pick.
- A.
True
- B.
False
- 20.Printed Picking status means:
- A.
The order is currently printing
- B.
The order is being shipped out
- C.
The order is being picked in the warehouse
- D.
The order is complete
Questions: 16 | Attempts: 543 | Last updated: Mar 20, 2022
-
Sample QuestionIf you create a password and don't think you can remember it, you should:
Questions: 7 | Attempts: 3931 | Last updated: Mar 15, 2022
-
Sample QuestionNext, conduct a search for the following title, Allergy Drops for Dogs Train Immune System.What is the format of this item?
Questions: 8 | Attempts: 148 | Last updated: Mar 21, 2022
-
Sample QuestionHard copy data does not require hardware or software to use.
Back to top