Self-paced Tutorial: Order Status

20 Questions | Total Attempts: 273

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Self-paced Tutorial: Order Status - Quiz

Test your knowledge of order status information after having completed the Order Status Self-Paced Tutorial. Good luck!


Questions and Answers
  • 1. 
    Which of the following are zero pick order statuses? Choose all that apply.
    • A. 

      Zero Pick Confirmed

    • B. 

      Zero Pick Pending

    • C. 

      Zero Pick Screening

    • D. 

      Zero Pick Reprint

  • 2. 
    A zero pick occurs when there is an inventory imbalance.
    • A. 

      True

    • B. 

      False

  • 3. 
    Which of the following are screening statuses you may see? Choose all that apply.
    • A. 

      Fraud Screening

    • B. 

      POD Screening

    • C. 

      Return Screening

    • D. 

      Order Screening

  • 4. 
    What is an order status?
    • A. 

      A status that an order is currently in.

    • B. 

      A status of the pre-sell items on an order.

    • C. 

      A status that an order is guaranteed to be delivered by

  • 5. 
    Updates to ship method, ship address, line items, and personalization can be made to an order in this screening status:
    • A. 

      Order Complete

    • B. 

      Printing in Progress

    • C. 

      Not Printed

    • D. 

      Printed Picking

  • 6. 
    When a zero pick occurs, a customer can either remove the zp item, or substitute it with a comparable item up to $10 more than the value of the zp item.
    • A. 

      True

    • B. 

      False

  • 7. 
    When an order is Printing in Progress, the ship method can still be changed.
    • A. 

      True

    • B. 

      False

  • 8. 
    The update button will still be available for the shipping address on an order in Order Complete status.
    • A. 

      True

    • B. 

      False

  • 9. 
    Pre-Sell Pending status means:
    • A. 

      An order contains pre-sell items, and the items are now in stock.

    • B. 

      An order contains pre-sell items and is waiting for that product to become available.

    • C. 

      An order is waiting to go into pre-sell status.

  • 10. 
    A customer's card is charged immediately after their order is placed if it contains pre-order items.
    • A. 

      True

    • B. 

      False

  • 11. 
    The order screening statuses occur before an order goes to Not Printed status.
    • A. 

      True

    • B. 

      False

  • 12. 
    It is important to look at an order status because:
    • A. 

      It let's us know if we can deal with the customer or if we have to direct them to the direct sales line.

    • B. 

      It will tell us when the package will arrive to the customer

    • C. 

      It determines if we are able to make changes to an order or not

  • 13. 
    Shipping method can be updated on an order up until it goes to Order Complete status.
    • A. 

      True

    • B. 

      False

  • 14. 
    A customer calls and would like to add an in stock item to their order. The status is Pre-sell Pending. Are you able to do it for them?
    • A. 

      Yes

    • B. 

      No

  • 15. 
    A customer calls and would like to update their shipping address. Their order is shipping out Express, and is currently in Order Complete status. Are you still able to do it?
    • A. 

      No, their order has to be shipping out Economy.

    • B. 

      Yes, the update button will be visible

    • C. 

      Yes, you will have to create a related work item request for an address change request

    • D. 

      No, they are out of luck.

  • 16. 
    An Amazon customer calls in and wants to upgrade their shipping level. Their order is in Printed Picking. Are you able to do it?
    • A. 

      Yes

    • B. 

      No

  • 17. 
    A customer calls in and would like to delete an item from their order. It is in Not Printed status. Are you able to do it?
    • A. 

      Yes

    • B. 

      No

  • 18. 
    If a customer calls in, has a pre-sell order, and would like to receive their order sooner, you should remove the pre-sell item from their order so that it ships out right away.
    • A. 

      Yes

    • B. 

      No

  • 19. 
    The difference between Zero Pick Pending status and Zero Pick Confirmed status is that Zero Pick Pending means that the distribution center is looking into if there actually is a zero pick, and Zero Pick Confirmed means that the distribution center has determined that there is a zero pick.
    • A. 

      True

    • B. 

      False

  • 20. 
    Printed Picking status means:
    • A. 

      The order is currently printing

    • B. 

      The order is being shipped out

    • C. 

      The order is being picked in the warehouse

    • D. 

      The order is complete

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