Its About To Phone Security

5 Questions | Total Attempts: 203

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Its About To Phone Security

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Questions and Answers
  • 1. 
    Phone Replacement Device Return pilot begins on April 14, 2011. What are the benefits of this program for the customer?
    • A. 

      Customers can return their device via the US Postal Service by dropping it off at a post office or leaving it in the mailbox.

    • B. 

      Customers can track the shipment via the web.

    • C. 

      Customers have 30 days to return the device.

    • D. 

      Both A and B

  • 2. 
    A prepaid smartphone or wireless modem customer receives _____ of data.
    • A. 

      5 GB

    • B. 

      200 MB

    • C. 

      2 GB

    • D. 

      0 GB

  • 3. 
    A Power of Attorney can add new lines, change the password and cancel an account.
    • A. 

      True

    • B. 

      False

  • 4. 
    If an agent or RWC calls to have a Smartphone activation credit added to the account, what should you do?
    • A. 

      Educate them on how to use the Remedy system

    • B. 

      Tell them to contact their AAE

    • C. 

      Assist them with the completion of the Remedy ticket.

    • D. 

      None of the Above

  • 5. 
    If a customer has a security deposit on their CTN and requests a military suspend, what should you do?
    • A. 

      Advise the customer that the deposit on the account will be release towards the balance of the account and any remaining balance will be refunded within 60 days. Then have them visit a store or fax the military deployment papers to CRS

    • B. 

      Suspend the line for 60 days and tell the customer to be safe out there!

    • C. 

      Transfer the call to Customer Relations

    • D. 

      None of the Above