Security Phone Procedures And Policy.
5 Questions
| Total Attempts: 41
To evalute knowledge of Securities Phone etiquette and policies.
Questions and Answers
- 1.When answering a telephone you must try to answer in how many rings?
- A.
Two if it is an in-house number. Three if it is an out of house number.
- B.
Three rings
- C.
No more than 4 rings if Control Center is busy
- D.
Two Rings
- 2.Not Identifying yourself is acceptable as long as the number is inside the hospital?
- A.
True
- B.
False
- 3.The proper greeting when answering the phone on first and second shift is is:
- A.
Security!
- B.
This is Genesys security, Officer Smith speaking. How can I help you?
- C.
Security. How can I help you.
- D.
Whats up? This is Joe, Whatta ya need.
- 4.Just saying "Security" is acceptable on third shift and on the out pt. gate speaker box.
- A.
True
- B.
False
- 5.When logging calls on the dispatch call log, make sure you record:
- A.
Department,requester, name,number, age
- B.
Department,requester, time called
- C.
Time called, Requester, Department and call-back number
- D.
Time called, Requester, number and room number.
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