Security Phone Procedures And Policy.

5 Questions | Total Attempts: 41

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Policy Quizzes & Trivia

To evalute knowledge of Securities Phone etiquette and policies.


Questions and Answers
  • 1. 
    When answering a telephone you must try to answer in how many rings?
    • A. 

      Two if it is an in-house number. Three if it is an out of house number.

    • B. 

      Three rings

    • C. 

      No more than 4 rings if Control Center is busy

    • D. 

      Two Rings

  • 2. 
    Not Identifying yourself is acceptable as long as the number is inside the hospital? 
    • A. 

      True

    • B. 

      False

  • 3. 
    The proper greeting when answering the phone on first and second shift is is:
    • A. 

      Security!

    • B. 

      This is Genesys security, Officer Smith speaking. How can I help you?

    • C. 

      Security. How can I help you.

    • D. 

      Whats up? This is Joe, Whatta ya need.

  • 4. 
    Just saying "Security" is acceptable on third shift and on the out pt. gate speaker box.
    • A. 

      True

    • B. 

      False

  • 5. 
    When logging calls on the dispatch call log, make sure you record:
    • A. 

      Department,requester, name,number, age

    • B. 

      Department,requester, time called

    • C. 

      Time called, Requester, Department and call-back number

    • D. 

      Time called, Requester, number and room number.

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