Two if it is an in-house number. Three if it is an out of house number.
No more than 4 rings if Control Center is busy
This is Genesys security, Officer Smith speaking. How can I help you?
Security. How can I help you.
Whats up? This is Joe, Whatta ya need.
Department,requester, name,number, age
Department,requester, time called
Time called, Requester, Department and call-back number
Time called, Requester, number and room number.