Business Upgrading Quiz Questions

10 Questions | Total Attempts: 72

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Business Upgrading Quiz Questions

Growth is inevitable. If you are not growing then you do as well not exist. Businesses too are bound to grow over time and as a result, require periodic business upgrading. Increase your business upgrading knowledge below.


Questions and Answers
  • 1. 
    Lisa is encouraging Mr. and Mrs. Hsu to upgrade their queen room reservation to a king suite so that they can have a room with an ocean view. What method of upgrading is she using?
    • A. 

      Top down

    • B. 

      Rate-category alternatives

    • C. 

      Bottom-up

    • D. 

      Flat rate

  • 2. 
    Tim smiled at Mrs. Tanster, a walk-in guest who has just arrived at the desk and asked what the hotel’s room rates are. Tim replied, “We have our standard rooms for $70 a night. For an extra $10, you can get a room with a small attached sitting room. Or we have our deluxe suites that come complete with kitchenettes and a comfortable family room for $120 a night.” Which sales method is he using?
    • A. 

      Top down

    • B. 

      Rate-category alternatives

    • C. 

      Bottom-up

    • D. 

      Flat rate

  • 3. 
    Upgrading or upselling is an example of a _____________ approach to sales.
    • A. 

      Suggestive-selling

    • B. 

      Team-driven

    • C. 

      High-pressure

    • D. 

      Benefits-oriented

  • 4. 
    Providing guests with three or more choices based on a range of prices is an example of which upgrading method?
    • A. 

      Top down

    • B. 

      Rate-category alternatives

    • C. 

      Bottom-up

    • D. 

      Flat rate

  • 5. 
    Why do many managers avoid using the upgrading or upselling technique?
    • A. 

      It’s been proven to be ineffective.

    • B. 

      It is difficult to train employees in upselling.

    • C. 

      It has a very small return.

    • D. 

      They are afraid guests will be offended.

  • 6. 
    Upgrading is accomplished only by pressuring the guest using one of three methods: top-down, rate-category alternatives, bottom-up.
    • A. 

      T

    • B. 

      F

  • 7. 
    The top-down method is used to encourage guests to reserve middle- or high-rate rooms.
    • A. 

      T

    • B. 

      F

  • 8. 
    The rate-category-alternatives method is an easy and effective way to sell middle-rate rooms to guests who might otherwise choose a lower rate.
    • A. 

      T

    • B. 

      F

  • 9. 
    The bottom-up method is used when a guest has already made a reservation or has requested a low-priced room.
    • A. 

      T

    • B. 

      F

  • 10. 
    Top-down, rate-category alternatives, and bottom-up methods are all means of cross-selling.
    • A. 

      T

    • B. 

      F

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