Seasonality Quiz 2

10 Questions

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Seasonality Quiz 2

Questions and Answers
  • 1. 
    We anticipate that seasonally adjusting bills will impact Good Energy by (select three);
    • A. 

      Bringing our energy income in line with our energy expenditure

    • B. 

      Increasing customer contact about bills

    • C. 

      Improving our ability to report and forecast billed energy amounts

    • D. 

      Improving accuracy of estimated readings

    • E. 

      Reducing the amount of actual readings we get from customers

  • 2. 
    All profiles and fuels use the same percentage of their total energy each season
    • A. 

      True

    • B. 

      False

  • 3. 
    When discussing refunds with fixed DD customers, what are key messages to consider and ensure are talked about with the customer, particularly once Seasonality is in place (select two);
    • A. 

      Payments are reviewed annually, but we can review a payment at any time if the customer requests it

    • B. 

      DD spreads the cost of energy over the year, so you will expect to see credit building up when it’s warmer – this is then used to cover higher usage over the colder months

    • C. 

      The percentages applied as seasonal adjustments are a trailing average of what customers use each month

    • D. 

      If a customer is refunded whilst they are building up a credit in the warmer months, they may fall into debt over the winter which will result in their DD payments increasing at the next review

    • E. 

      We will not ever refund a customer in the summer

  • 4. 
    Would you anticipate a domestic customer’s electricity usage to be higher in the summer or winter?
    • A. 

      Summer

    • B. 

      Winter

  • 5. 
    Business electricity profiles have less variation in usage across the year than domestic users;
    • A. 

      True

    • B. 

      False

  • 6. 
    What can a customer do to enable us to bill for what they have used, rather than a weighted estimate?
    • A. 

      Move to monthly billing

    • B. 

      Provide regular readings throughout the year

    • C. 

      Provide an up to date meter reading

    • D. 

      Sign up for a fixed DD

  • 7. 
    When Seasonality is ‘turned on’ in the system, estimated readings will have a weighting applied based on the month billed in. This means that the total kWh or units estimated for the period will be;
    • A. 

      Actuals

    • B. 

      Incorrect

    • C. 

      Verified

    • D. 

      Adjusted

  • 8. 
    When estimating bills at the moment (pre-Seasonality), CRM calculates the amount of energy used based on the what divided by 365 to give a daily amount
    • A. 

      EAC/AQ

    • B. 

      Days in the bill

    • C. 

      Average annual usage for a domestic customer

    • D. 

      Days in the year

  • 9. 
    To keep Seasonality and its impacts fresh in your mind, following the training you were sent (select four);
    • A. 

      A ‘cheat sheet’ for converting gas kWh to units

    • B. 

      Example seasonally adjusted bills showing how the estimated usage has been calculated

    • C. 

      A gas and electric calculation sheet showing how flat rate (current method) and seasonal consumption is calculated

    • D. 

      Example seasonally adjusted bills to practice calculations on

    • E. 

      A bio on your lovely and very interesting trainer, Claire Briggs