The test contains 40 questions. You have to answer at least 28 questions correctly to clear the test.
True
False
True
False
PHX Voice Comm Team
NA Custom Apps Team
Windows 7 Enterprise
Internet Explorer 8
Adobe Reader X
Adobe Shockwave
Sierrita
Bagdad
Portland
Phoenix
Request user to unplug Ethernet cable > turn the machine off> create a ticket and assign to local MIS> mark the ticket to [email protected]
Request user to unplug Ethernet cable > Turn the wifi off on the laptop> turn the machine off> create a ticket and assign to local MIS> mark the ticket to [email protected]
Request user to unplug Ethernet cable > Turn the wifi off on the laptop> turn the machine off> create a ticket and assign to local MIS> mark the ticket to [email protected] > If we have a Dell ticket # paste it in the ticket and assign it to MIS Security queue.
480-893-8405
480-452-4541
Not logging a MIS Incident
Completing e-mails in CIM without any action wherever applicable
Assigning a ticket to wrong team
Multiple tickets logged for the same issue by different agents.
2007 Site Collection List
2010 Site Collection List
Kevin Jacobs
FCXA INF GB SERVICE MANAGEMENT
FCXF APP NA CUSTOM APPS
FCXF INF NA2 MIA PROCUREMENT
FCXF INF NA PHX PROCUREMENT
FCXF INF NA2 MIA DESKTOP
Global
North American
Kevin Scott
Craig Will
Phoenix
Miami
Climax
Africa
//adcutil77/SMSReporting_FMN/Reports.asp?ReportId=12
//adcutil77/SMSReporting_FMN/Reports.asp?ReportId=795
//adcutil77/SMSReporting_FMN/Reports.asp?ReportId=126
FCXF APP NA CUSTOM APPS
FCXF APP AP JKT SOLUTION CENTER
Jakarta Solution Center
Custom Apps
True
False
350 MB
500 MB
1 GB
2 GB
Change the CIT to Facility->Data Center -> Temp/Perm Access and Assign it to PHX Security team
Change the CIT to Facility->Data Center -> Temp/Perm Access and take complete owner ship
Change the CIT to Facility->Data Center -> Temp/Perm Access and inform the Leads to work on it
FCXF APP NA CUSTOM APPS
Local MIS team
FCXA APP GB APPLICATIONS
JATI SETIAWAN
ABDUL JAMAL FUAZI
AHMAD RAIS
ARFAN ALFARO
True
False
DA2
QA1
QA2
PA1
DC1
QC1
True
False
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