Sd Test - May

40 Questions | Total Attempts: 19

SettingsSettingsSettings
Please wait...
Help Desk Quizzes & Trivia

The test contains 40 questions. You have to answer at least 28 questions correctly to clear the test.


Questions and Answers
  • 1. 
    The access request and reset of account for Metasource is done by Accounts Payable Team
    • A. 

      True

    • B. 

      False

  • 2. 
    We are supposed to raise Termination Ticket for a user whose status is active in GER.
    • A. 

      True

    • B. 

      False

  • 3. 
    Who gives access to Jabber software ?
    • A. 

      PHX Voice Comm Team

    • B. 

      NA Custom Apps Team

  • 4. 
    Please check the base software’s that come preinstalled on desktop/laptop for FMI Employee
    • A. 

      Windows 7 Enterprise

    • B. 

      Internet Explorer 8

    • C. 

      Adobe Reader X

    • D. 

      Adobe Shockwave

  • 5. 
    Please check the sites that have manual installation software location exclusion when the installation fails through SCCM
    • A. 

      Sierrita

    • B. 

      Bagdad

    • C. 

      Portland

    • D. 

      Phoenix

  • 6. 
    Any user calls and says his computer is affected with Virus or Malware, what will the steps performed by MIS Helpdesk team?
    • A. 

      Request user to unplug Ethernet cable > turn the machine off> create a ticket and assign to local MIS> mark the ticket to [email protected]

    • B. 

      Request user to unplug Ethernet cable > Turn the wifi off on the laptop> turn the machine off> create a ticket and assign to local MIS> mark the ticket to [email protected]

    • C. 

      Request user to unplug Ethernet cable > Turn the wifi off on the laptop> turn the machine off> create a ticket and assign to local MIS> mark the ticket to [email protected] > If we have a Dell ticket # paste it in the ticket and assign it to MIS Security queue.

  • 7. 
    If Mike Bloxam is not reachable over his office/cell number, we need to call his home number. The home number is
    • A. 

      480-893-8405

    • B. 

      480-452-4541

  • 8. 
    Please check the valid ZTP’s
    • A. 

      Not logging a MIS Incident

    • B. 

      Completing e-mails in CIM without any action wherever applicable

    • C. 

      Assigning a ticket to wrong team

    • D. 

      Multiple tickets logged for the same issue by different agents.

  • 9. 
    Sharepoint address starting with https://FMTeams is
    • A. 

      2007 Site Collection List

    • B. 

      2010 Site Collection List

  • 10. 
    There is a request for including a new category in the GCC. Who will take care of this request
    • A. 

      Kevin Jacobs

    • B. 

      FCXA INF GB SERVICE MANAGEMENT

    • C. 

      FCXF APP NA CUSTOM APPS

  • 11. 
    User is calling for an error messages related to License of Minitab application from Miami Location. The ticket should be assigned to
    • A. 

      FCXF INF NA2 MIA PROCUREMENT

    • B. 

      FCXF INF NA PHX PROCUREMENT

    • C. 

      FCXF INF NA2 MIA DESKTOP

  • 12. 
    Is Ariba a Global Application or North American Application?
    • A. 

      Global

    • B. 

      North American

  • 13. 
    Who is the default handler for FCXF INF NA2 POR DESKTOP?
    • A. 

      Kevin Scott

    • B. 

      Craig Will

  • 14. 
    Voice Comm application issues and requests for _________, _________ & _________ locations are assigned to the PHX Voice Comm team
    • A. 

      Phoenix

    • B. 

      Miami

    • C. 

      Climax

    • D. 

      Africa

  • 15. 
    Which of the following SCCM sites allows you to view all the software’s for the users
    • A. 

      //adcutil77/SMSReporting_FMN/Reports.asp?ReportId=12

    • B. 

      //adcutil77/SMSReporting_FMN/Reports.asp?ReportId=795

    • C. 

      //adcutil77/SMSReporting_FMN/Reports.asp?ReportId=126

  • 16. 
    All issues related to the Supplier portal will be assigned to
    • A. 

      FCXF APP NA CUSTOM APPS

    • B. 

      FCXF APP AP JKT SOLUTION CENTER

  • 17. 
    During the time of an outage or like situation where a particular application (Supplier Portal or ORAS) is down who do we report this issue mainly to?
    • A. 

      Jakarta Solution Center

    • B. 

      Custom Apps

  • 18. 
    Proxy server name for South America region is sanwsa01
    • A. 

      True

    • B. 

      False

  • 19. 
    The default size that a user gets on the My Site on the FMWeb is
    • A. 

      350 MB

    • B. 

      500 MB

    • C. 

      1 GB

    • D. 

      2 GB

  • 20. 
    If the user call or if there is a ticket for getting access to Mesa or Sungard Data Center we
    • A. 

      Change the CIT to Facility->Data Center -> Temp/Perm Access and Assign it to PHX Security team

    • B. 

      Change the CIT to Facility->Data Center -> Temp/Perm Access and take complete owner ship

    • C. 

      Change the CIT to Facility->Data Center -> Temp/Perm Access and inform the Leads to work on it

  • 21. 
    TAG Matrix application is handled by which team?
    • A. 

      FCXF APP NA CUSTOM APPS

    • B. 

      Local MIS team

    • C. 

      FCXA APP GB APPLICATIONS

  • 22. 
    Tickets related to solar wind monitoring needs to be assigned to whom under FCXF INF AP OPERATIONS SYSTEMS
    • A. 

      JATI SETIAWAN

    • B. 

      ABDUL JAMAL FUAZI

    • C. 

      AHMAD RAIS

    • D. 

      ARFAN ALFARO

  • 23. 
    International Dialing Number for the FMI Conference Bridge is 1800-209-7593-3
    • A. 

      True

    • B. 

      False

  • 24. 
    Which of the following systems in SAP will be supported by Helpdesk for unlocking and password reset.
    • A. 

      DA2

    • B. 

      QA1

    • C. 

      QA2

    • D. 

      PA1

    • E. 

      DC1

    • F. 

      QC1

  • 25. 
    No users in Africa will be allowed to access web mail during business hours (6am to 6pm, M-F). The user will have full access in the evenings and weekends.
    • A. 

      True

    • B. 

      False