Sd Test - May
The test contains 40 questions. You have to answer at least 28 questions correctly to clear the test.
- 1.The access request and reset of account for Metasource is done by Accounts Payable Team
- A.
True
- B.
False
- 2.We are supposed to raise Termination Ticket for a user whose status is active in GER.
- A.
True
- B.
False
- 3.Who gives access to Jabber software ?
- A.
PHX Voice Comm Team
- B.
NA Custom Apps Team
- 4.Please check the base software’s that come preinstalled on desktop/laptop for FMI Employee
- A.
Windows 7 Enterprise
- B.
Internet Explorer 8
- C.
Adobe Reader X
- D.
Adobe Shockwave
- 5.Please check the sites that have manual installation software location exclusion when the installation fails through SCCM
- A.
Sierrita
- B.
Bagdad
- C.
Portland
- D.
Phoenix
- 6.Any user calls and says his computer is affected with Virus or Malware, what will the steps performed by MIS Helpdesk team?
- A.
Request user to unplug Ethernet cable > turn the machine off> create a ticket and assign to local MIS> mark the ticket to [email protected]
- B.
Request user to unplug Ethernet cable > Turn the wifi off on the laptop> turn the machine off> create a ticket and assign to local MIS> mark the ticket to [email protected]
- C.
Request user to unplug Ethernet cable > Turn the wifi off on the laptop> turn the machine off> create a ticket and assign to local MIS> mark the ticket to [email protected] > If we have a Dell ticket # paste it in the ticket and assign it to MIS Security queue.
- 7.If Mike Bloxam is not reachable over his office/cell number, we need to call his home number. The home number is
- A.
480-893-8405
- B.
480-452-4541
- 8.Please check the valid ZTP’s
- A.
Not logging a MIS Incident
- B.
Completing e-mails in CIM without any action wherever applicable
- C.
Assigning a ticket to wrong team
- D.
Multiple tickets logged for the same issue by different agents.
- 9.Sharepoint address starting with https://FMTeams is
- A.
2007 Site Collection List
- B.
2010 Site Collection List
- 10.There is a request for including a new category in the GCC. Who will take care of this request
- A.
Kevin Jacobs
- B.
FCXA INF GB SERVICE MANAGEMENT
- C.
FCXF APP NA CUSTOM APPS
- 11.User is calling for an error messages related to License of Minitab application from Miami Location. The ticket should be assigned to
- A.
FCXF INF NA2 MIA PROCUREMENT
- B.
FCXF INF NA PHX PROCUREMENT
- C.
FCXF INF NA2 MIA DESKTOP
- 12.Is Ariba a Global Application or North American Application?
- A.
Global
- B.
North American
- 13.Who is the default handler for FCXF INF NA2 POR DESKTOP?
- A.
Kevin Scott
- B.
Craig Will
- 14.Voice Comm application issues and requests for _________, _________ & _________ locations are assigned to the PHX Voice Comm team
- A.
Phoenix
- B.
Miami
- C.
Climax
- D.
Africa
- 15.Which of the following SCCM sites allows you to view all the software’s for the users
- A.
//adcutil77/SMSReporting_FMN/Reports.asp?ReportId=12
- B.
//adcutil77/SMSReporting_FMN/Reports.asp?ReportId=795
- C.
//adcutil77/SMSReporting_FMN/Reports.asp?ReportId=126
- 16.All issues related to the Supplier portal will be assigned to
- A.
FCXF APP NA CUSTOM APPS
- B.
FCXF APP AP JKT SOLUTION CENTER
- 17.During the time of an outage or like situation where a particular application (Supplier Portal or ORAS) is down who do we report this issue mainly to?
- A.
Jakarta Solution Center
- B.
Custom Apps
- 18.Proxy server name for South America region is sanwsa01
- A.
True
- B.
False
- 19.The default size that a user gets on the My Site on the FMWeb is
- A.
350 MB
- B.
500 MB
- C.
1 GB
- D.
2 GB
- 20.If the user call or if there is a ticket for getting access to Mesa or Sungard Data Center we
- A.
Change the CIT to Facility->Data Center -> Temp/Perm Access and Assign it to PHX Security team
- B.
Change the CIT to Facility->Data Center -> Temp/Perm Access and take complete owner ship
- C.
Change the CIT to Facility->Data Center -> Temp/Perm Access and inform the Leads to work on it
- 21.TAG Matrix application is handled by which team?
- A.
FCXF APP NA CUSTOM APPS
- B.
Local MIS team
- C.
FCXA APP GB APPLICATIONS
- 22.Tickets related to solar wind monitoring needs to be assigned to whom under FCXF INF AP OPERATIONS SYSTEMS
- A.
JATI SETIAWAN
- B.
ABDUL JAMAL FUAZI
- C.
AHMAD RAIS
- D.
ARFAN ALFARO
- 23.International Dialing Number for the FMI Conference Bridge is 1800-209-7593-3
- A.
True
- B.
False
- 24.Which of the following systems in SAP will be supported by Helpdesk for unlocking and password reset.
- A.
DA2
- B.
QA1
- C.
QA2
- D.
PA1
- E.
DC1
- F.
QC1
- 25.No users in Africa will be allowed to access web mail during business hours (6am to 6pm, M-F). The user will have full access in the evenings and weekends.
- A.
True
- B.
False
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