SCM Test

10 Questions

Settings
SCM Test

Total Duration : 30 MinutesResult: Actual Results will be shared tomorrow


Questions and Answers
  • 1. 
    User reports that his/her HP Elitebook 1040 G1 Notebook PC has Battery issues.Choose the appropriate step.
    • A. 

      Update BIOS and swap Battery

    • B. 

      Swap Battery and then replace if issue resolved

    • C. 

      Swap AC Adapter and Battery

    • D. 

      Update BIOS and replace Battery

  • 2. 
    After exiting from hibernation the display goes distorted on 840 G1 Notebook PC.Choose the appropriate step.
    • A. 

      Update Chipset driver

    • B. 

      Update Graphics and Chipset driver

    • C. 

      Replace System Board, as it is a known fault

    • D. 

      Update BIOS

  • 3. 
    Revolve 810 G1 Convertible does not recognize the Projector connected.Choose the appropriate step.
    • A. 

      Update BIOS and order System Board.

    • B. 

      Update Graphics driver and BIOS and then order System BD.

    • C. 

      Update BIOS and Graphics driver.

    • D. 

      None of the above

  • 4. 
    ZBook 14 Mobile Workstation has intermittent flickering on external display. Choose the appropriate step.
    • A. 

      Update BIOS and Graphics driver.

    • B. 

      Elevate to L2

    • C. 

      Update Intel Video Driver.

    • D. 

      Update BIOS and order System BD.

  • 5. 
    User reports that his/her 6570b Unit has serial port issues. What are the sequential steps to be followed?
  • 6. 
    Explain the steps to be followed in an ADP Claim.
  • 7. 
    When do we use the following OTC Code?OOWOOC06J
  • 8. 
    Explain the scenarios to have case closure as “Transferred”
  • 9. 
  • 10. 
    Customer reports that his/her 8200 SFF Unit exhibits Red Power LED flashes five times, once every second, followed by a two second pause. What are the sequential steps to be followed?