Scambs Popquiz

26 Questions

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Scambs Popquiz

Hello SC Ambassador, Whether you're a returning ambassador or have just a few weeks as an ambassador under your belt, this quiz should serve as a good test and refresher of your Ambassador knowledge. �There's no pressure to get a minimum score, the purpose of this quiz is mainly as a learning tool for you. If you have any questions about quiz, feel free to contact Shirley. Good Luck! For each question, please select the BEST possible answer.


Questions and Answers
  • 1. 
    On the morning of your opening shift and you wake up too sick to work, you have phoned and emailed the Manager, Coordinator and Leanne and copied the email to [email protected] but have not received a confirmation, what should you do?
    • A. 

      Force yourself to get up and go to work to make sure Student Central opens on time.

    • B. 

      Call around to see if another ambassador can take your shift.

    • C. 

      Email Eugenie Ko ([email protected]) and Erika Auton ([email protected]) explaining that you are unable to make your shift and the time of your shift.

    • D. 

      Call security to open Student Central for you.

  • 2. 
    As a Central Ambassador, your role is to create a positive impression of SFU to all visitors including parents, international visitors and your fellow students.  Which of the following is not appropriate conduct while on shift?
    • A. 

      Doing homework when Student Central occupancy is light.

    • B. 

      Allowing friends to sit behind the front desk.

    • C. 

      Welcoming guests and answering inquiries to the best of your ability.

    • D. 

      Talking on the phone to help a guest.

  • 3. 
    While checking the SCAMBS email account, you find an email that you cannot answer, what should you do?
    • A. 

      Notify the Coordinator or Manager.

    • B. 

      Delete it.

    • C. 

      Mark it as unread and leave it for the next ambassador.

    • D. 

      Forward it to another department.

  • 4. 
    When answering Facebook wall postings, which of the following is the most appropriate procedure?
    • A. 

      Using information solely from your own knowledge and experience.

    • B. 

      Answering the question and providing a link to a resource and signing off with your name and ‘Student Central Ambassador’.

    • C. 

      Asking the student to call the department in question if the answer is unclear.

    • D. 

      Leaving the question unanswered since you don’t know the answer.

    • E. 

      B & C

  • 5. 
    You find a post on the Student Central fan page that appears to be advertising.  What should you do?
    • A. 

      Reply to the post letting the person know that the fan page is reserved for questions only.

    • B. 

      Notify the Coordinator or Manager.

    • C. 

      Delete the post.

    • D. 

      Leave the post on the wall.

    • E. 

      B & C

  • 6. 
    The Ambassador Tally sheet gives management data about the usage of Student Central facilities and helps management make strategic decisions for resource allocation.  A guest comes in asking you where the Alumni Relations office is, to which you give directions on the map.  Which category does your tally belong?
    • A. 

      Current Student & Referred Inquiries

    • B. 

      Current Student & Inquiries Answered by Student Central Staff

    • C. 

      Guests & Inquiries Answered by Student Central Staff

    • D. 

      Prospective Student & Admission Related Inquiries

  • 7. 
    It’s the end of the day and a big rush of students comes in.  As you finish helping the last guest, you realize it’s the end of your shift!  You did not have time to input the Tally and Booking Request Tracking Sheets, what should you do?
    • A. 

      Stay behind and enter the data.

    • B. 

      Highlight the item on your task list and leave it on the front desk with a note for the morning ambassador.

    • C. 

      Leave the sheets on the front desk, the morning ambassador should see the tally sheets and know what happened.

    • D. 

      File the tally sheets away quickly before you leave.

  • 8. 
    While entering prospective student information into the prospect master tracking spreadsheet, you notice that there is missing data on the form.  What should you do?
    • A. 

      Fill in the blank, mark “IN” on the form and store it away with other completed sheets.

    • B. 

      Leave the corresponding cell blank and take the form out of the pile.

    • C. 

      Pull the form out of the pile and do not enter it into the tracking spreadsheet.

    • D. 

      Leave the corresponding cell blank, mark “IN” on the form and put it in the completed pile.

  • 9. 
    When checking in an advising appointment, you find an issue with the appointments, who should be contacted to resolve the issue?
    • A. 

      Program Assistant, then Senior Advisor and if unresolved, the Manager

    • B. 

      The Advisor who is taking the appointment

    • C. 

      Another Advisor who is not in an appointment

    • D. 

      The Coordinator and/or SC Manager

  • 10. 
    It’s 15 minutes before drop in advising begins and you already have 6 students signed up for drop ins with more students inquiring about drop ins.  What should you do?
    • A. 

      Double check that all 6 students signed up meet the drop in requirements.

    • B. 

      Advise other students to come to the next drop in session, book an appointment, use LiveHelp or see their department advisor.

    • C. 

      Have the students wait around in case the advisor can see more students or other drop out.

    • D. 

      Let the drop in advisor know, so they can pre-screen students, if they are not busy.

    • E. 

      A, B & D

    • F. 

      All of the above

  • 11. 
    When notifying the Advisors that their appointment has arrived over Jabber, what is expected to be included in the Jabber message at a bare minimum?
    • A. 

      Student name and appointment time

    • B. 

      Student name and ID number

    • C. 

      Description of student’s clothing/attire

    • D. 

      Which waiting area you have sent the student to

  • 12. 
    Drop-in academic advising is usually Monday to Thursday, 11am – 12:30pm and 5pm – 6:30pm.  Which of the following students can come for drop-in academic advising at Student Central?
    • A. 

      SIAT student with less than 60 credits

    • B. 

      History major student wondering about switching into Math

    • C. 

      Engineering student on Academic Probation

    • D. 

      FPA student wishing to declare their major

    • E. 

      B & C

    • F. 

      All of the above

  • 13. 
    A prospective student coming for a campus tour also has documents to submit.  They ask you to take their document for them before going on the tour.  What should you do?
    • A. 

      Inform the student that you cannot take any documents.

    • B. 

      Refer the student to the Admissions desk and let them know they can also ask any admission related inquiries while they are there.

    • C. 

      Take the document for them while they fill out the tour sign in form.

    • D. 

      B & C

    • E. 

      A & B

  • 14. 
    When a guest comes to drop off admission documents during after-hours (e.g. 5pm) and indicated that they will not be able to return back to campus anytime soon, what should you do?
    • A. 

      Take the documents on behalf of Admissions and leave a sticky note for the Admissions staff.

    • B. 

      Take the documents, leave it by the Coordinator’s computer, and provide the guest with the Admissions contact card to follow up at a later date.

    • C. 

      Don’t accept the documents, have the guest write on the documents the student name, ID number and other relevant info, and have the guest drop off the package into the red drop off box down the hallway.

    • D. 

      Don’t accept the package and tell the guest to come back another day when Admissions office is open.

  • 15. 
    A family arrives without a booking but wishes to join the tour that starts in 10 minutes.  Which of the following is the most appropriate action?
    • A. 

      Provide the guest with a view book and have them wait in the lounge while you wait for the booked tour to arrive.

    • B. 

      Have the prospective student fill out a tour sign in form and let the Coordinator know about the additional guests.

    • C. 

      Give the guest a view book,the campus tour business card and advise the guest to book a tour instead since you are expecting another family who had booked a tour to arrive.

    • D. 

      Give the guest a self-guided tour sheet.

    • E. 

      A & B

  • 16. 
    You just finished a campus tour which was well received.  After the guests have left, you remember that one of the guests had a question during the tour that you did not know the answer to.  What should you do?
    • A. 

      Find the answer for the guest and include it in the thank you email.

    • B. 

      Wait for them to email [email protected] with the question again.

    • C. 

      See if they commented about it on their comment card.

    • D. 

      Just leave it, if they want to know they will look it up.

  • 17. 
    You bring your tour group past the Residence Dining Hall and a prospective student asks, “How is the food?”  Which of the following is the best answer?
    • A. 

      You explain the meal card system for first years and the range of options available on campus, along with the mini fridge and microwave available in the dorms.

    • B. 

      Let them know that the cafeteria chef is open to feedback once a week if students have concerns or suggestions.

    • C. 

      Tell them what you think and your past experience, the positive and negative.

    • D. 

      A & B

    • E. 

      All of the above.

  • 18. 
    A student asks you about the procedures to withdraw from a class under extenuating circumstances, which department should they be referred to?
    • A. 

      Registrar & Information Services

    • B. 

      Academic Advising

    • C. 

      Student Success

    • D. 

      Health & Counseling

    • E. 

      A or B

  • 19. 
    A student has questions about the open scholarship they are receiving, who should they talk to?
    • A. 

      Admissions

    • B. 

      Registrar & Information Services

    • C. 

      Financial Aid

    • D. 

      Recruitment

  • 20. 
    How many undergraduate students does SFU have as of Spring 2011?
    • A. 

      25,000

    • B. 

      30,000

    • C. 

      26,500

    • D. 

      32,000

  • 21. 
    You receive a phone call from a parent wanting to book a campus tour for next week.  What should you do?
    • A. 

      Take down their information and notify the Coordinator to call them back.

    • B. 

      Have the Coordinator or Manager take the call.

    • C. 

      Refer them to the tour website to book online.

    • D. 

      Take down their information and input it into the Connect calendar for the date/time they requested.

  • 22. 
    A staff from Career Services would like to have their meeting in the SC boardroom in 1 hour and you notice that there are no bookings for the rest of the day.  What should you do?
    • A. 

      Direct the staff member to book the room through their Connect Calendar to secure the room.

    • B. 

      Let them use it since no one else booked it in the calendar.

    • C. 

      Tell the staff they need to book in advance.

    • D. 

      Suggest that they use another room instead.

  • 23. 
    • A. 

      Jabber the advisor and let them know about the situation, and have the Advisor confirm whether or not s/he can see the student.

    • B. 

      Ask the student to book an appointment online.

    • C. 

      If it is an immediate concern, Jabber the BOT Manager or Program Assistant directly.

    • D. 

      Ask the student what their problem is to see if you can solve the problem.

    • E. 

      B & C

  • 24. 
    At the end of the day, where should you put the advising appointment sheets?
    • A. 

      In the recycling bin.

    • B. 

      Leave them at the front desk for the Coordinator to put away.

    • C. 

      Put them in the yellow file folder at the front desk by the Coordinator’s computer for confidential shredding.

    • D. 

      File them away in the file cabinet.

  • 25. 
    A guest asks you an interesting question you’ve never had before.  It’s a bit of a challenge but you find the answer! What should you do next?
    • A. 

      Pat yourself on the back and note it to yourself in case it comes up again.

    • B. 

      Post the question, answer and relevant resources on the SCAMBS page for other ambassadors.

    • C. 

      Send an email with the question, answer and relevant resources to the Coordinator, Manager and other ambassadors.

    • D. 

      Let the next ambassador know what happened and ask them to pass it on.

  • 26. 
    When setting up for an event in the Presentation Centre, you realize the computer screen is not displaying on the TV.  What would you do to troubleshoot?
    • A. 

      Try the toggle button (FN + F8)

    • B. 

      Checking the presentation cables if they are securely attached to the laptop and the wall component

    • C. 

      Inform the presenter that it’s simply not working today and apologize for the inconvenience

    • D. 

      Looking up the IT services phone number and wait for them to come to help you with the situation

    • E. 

      A & B

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