SAT Quiz - Dish Product Knowledge

23 Questions | Total Attempts: 38

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SAT Quiz - Dish Product Knowledge

How much of the Dish product training have you retained?


Questions and Answers
  • 1. 
    1. True or False: Smart Park, AT120, AT200, AT250, America’s Everything Pack all qualify for a free Hopper with Sling?
    • A. 

      True

    • B. 

      False

  • 2. 
    1. True or False: Customers need to select a basic package in order to take advantage of the international package and channel options?.
    • A. 

      True

    • B. 

      False

  • 3. 
    1. True or False: [email protected] is not included in any DISH programming package and must be added on as additional programming.
    • A. 

      True

    • B. 

      False

  • 4. 
    1. DishLatino only includes a free Hopper w/ Sling for DishLATINO Plus, DishLATINO Dos, and Dish LATINO Max.
    • A. 

      True

    • B. 

      False

  • 5. 
    1. Which of the following apply for Hopper w/ Sling?
    • A. 

      Dish anywhere

    • B. 

      Primetime anytime

    • C. 

      Autohop

    • D. 

      Storage

    • E. 

      Built in wifi

    • F. 

      ANSWER: ALL OF THE ABOVE

  • 6. 
    1. One Hopper w/ sling serves up to __ HDTVs with the appropriate Joeys?
    • A. 

      1

    • B. 

      2

    • C. 

      3

    • D. 

      4

  • 7. 
    1. True or False: Dish Anywhere App is available in the Apple App Store and on Google Play.
    • A. 

      True

    • B. 

      False

  • 8. 
    1. True or False: Available download speeds and services are determined by the customer’s geographic location.
    • A. 

      True

    • B. 

      False

  • 9. 
    1. The Hopper with Sling has ___ recording space than/as DTV’s best DVR and ____  than/as cable’s best DVR
    • A. 

      A. 4X more, 2X more

    • B. 

      B. The same, 2X more

    • C. 

      C. 2X more, 4X more

    • D. 

      D. 2X more, the same

  • 10. 
    1. True or False: One of Dish’s current promotions is the Protection Plan Free for 6 months.
      1. False
    • A. 

      True

    • B. 

      False

  • 11. 
    Which of the following Plans Qualify for the free iPad promotion? (check all that apply)
    • A. 

      A. DHA24 Elite

    • B. 

      B. DHA24 Plus

    • C. 

      C. DHA24 Standard

    • D. 

      D. Flex24

    • E. 

      E. Flex

  • 12. 
    Which of the following plans qualify for introductory savings offer? (Check all that apply)
    • A. 

      A. DHA24 Elite

    • B. 

      B. DHA24 Plus

    • C. 

      C. DHA24 Standard

    • D. 

      D. Flex 24

    • E. 

      E. Flex

  • 13. 
    1. What are the 5 premiums customers under a 24 month agreement can get free for the first 3 months? (check all that apply)
    • A. 

      A. HBO

    • B. 

      B. Cinemax

    • C. 

      C. Encore

    • D. 

      D. Starz

    • E. 

      E. Showtime

    • F. 

      F. Blockbuster

  • 14. 
    1. True or False: DHA24 Elite customers can get the introductory savings offer with a free ipad?
    • A. 

      True

    • B. 

      False

  • 15. 
    1. Customers have a choice of selecting the following installation windows (check all that apply):
    • A. 

      A. 8am-12pm

    • B. 

      B. 7am-11am

    • C. 

      C. 5pm-9pm

    • D. 

      D. 12pm-4pm

    • E. 

      E. 3pm-8pm

  • 16. 
    1. Installations can take up to __ hours?
    • A. 

      1 hour

    • B. 

      2 hour

    • C. 

      3 hour

    • D. 

      4 hour

  • 17. 
    True or False: Customers may request specific installation times between the designated windows.
    • A. 

      True

    • B. 

      False

  • 18. 
     The Johnsons are looking to switch providers because they feel they are paying too much. They are looking for a video and broadband solution.
    1. In doing a needs audit of their must have channels they tell you they like watching the following: Nickelodeon, Disney channel, bravo, discovery, their locals, and the cooking channel. Which programming package are you going to recommend for them?
    • A. 

      A. Smart Pack

    • B. 

      B. AT120

    • C. 

      C. AT200

    • D. 

      D. AT250

    • E. 

      E. AEP

  • 19. 
    1. In order to right size the johnsons with the appropriate equipment you ask the number of TVs they have and how many are in HD and want DVR. They inform you that all 3 of their TVs are in HD and they want DVR on 2 of them. Assuming there is no better receiver than The Hopper with Sling, how much would the total monthly receiver fees be for the Johnsons?
    • A. 

      A. $24

    • B. 

      B. $26

    • C. 

      C. $19

    • D. 

      D. None of the above

  • 20. 
    1. Knowing that you have a perfect package for them you ask permission to move forward and get them credit qualified so you can quote a more accurate price and know exactly what promotions they qualify for.  You discover that they are a DHA24 Plus customer. Please check all of the following promotions they qualify for:
    • A. 

      A. Intro savings offer

    • B. 

      B. Free ipad

    • C. 

      C. 5 premiums free for 3 months

    • D. 

      D. $0 activation fee

    • E. 

      E. No commitment

  • 21. 
    1. In doing your needs audit on their broadband, you discover that they have 2 iPads they plan connecting to their internet. They have one child who is 4 years old and neither travel frequently. Which of the following offers are you most likely to recommend:
    • A. 

      A. Intro savings offer

    • B. 

      B. Free iPad

    • C. 

      C. Neither

    • D. 

      D. Does not qualify

  • 22. 
    1. Based on the offer and channel package you’ve recommended, what would the johnsons pay monthly for programming only their first and second year of service?
    • A. 

      A. 1st year=$44.99, 2nd year=$74.99

    • B. 

      B. 1st year=$74.99, 2nd year=$74.99

    • C. 

      C. 1st year=$39.99, 2nd year=$64.99

    • D. 

      D. 1st year=$64.99 2nd year=$64.99

  • 23. 
    1. Based on their credit qualification and customized package with equipment and programming you’ve selected, how much would you need to collect today (1st months bill, upfront costs, no processing fee)?
    • A. 

      A. $71.99

    • B. 

      B. $100.99

    • C. 

      C. $70.99

    • D. 

      D. $48.99

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