Take The Salesforce Certified Administrator Questions!

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Take The Salesforce Certified Administrator Questions!

Salesforce is not only a customer relationship management tool; it provides software, platform, and infrastructure as a service. We can call Salesforce. Com as a salesforce automation tool, where users can develop several applications, website and portals using drag and drop environment. It is a cloud-based technology and one of the most extensive global web-based software and cloud computing company. Test your Salesforce knowledge by taking this quiz.


Questions and Answers
  • 1. 
    Customer are requesting custom colored containers, which are NOT currently part of the standard inventory, Management has decided to add custom coloring as an add-on item in salesforce. Which action should the Administrator take to allow sales users to add custom coloring to the total Opportunity Sale?
    • A. 

      Make a new custom object related to Opportunities for Custom Coloring

    • B. 

      Add a new field on the Opportunity labeled Custom Coloring

    • C. 

      Add Custom Coloring as a new Peoduct in an Order

    • D. 

      Add Custom Coloring as a new Product in a Pricebook

  • 2. 
    Which 3 standard chart types can be placed on a Salesforce dashboard?
    • A. 

      Bar charts

    • B. 

      Heat maps

    • C. 

      Gauge charts

    • D. 

      Tables

    • E. 

      Venn Diagram

  • 3. 
    Select the ones you like
    • A. 

      Create ownership-based sharing rules.

    • B. 

      Change Organization-Wide Default on Accounts to Private

    • C. 

      Create a new Account record type to separate both teams

    • D. 

      Change the new team role to be outside the company hierarchy

  • 4. 
    Campaign Member can be associated with which 2 objects?
    • A. 

      Lead

    • B. 

      Contact

    • C. 

      Account

    • D. 

      Opportunity

  • 5. 
    A system administrator at Universal Containers needs to transfer records from one user to another. Which 2 objects can be transferred using the transfer tool?
    • A. 

      Accounts

    • B. 

      Leads

    • C. 

      Campaigns

    • D. 

      Quotas

  • 6. 
    If two objects have a parent-child relationship, how can a user access the child record from the parent record?
    • A. 

      Child field

    • B. 

      Custom link

    • C. 

      Lookup field

    • D. 

      Related List

  • 7. 
    How should a System Administrator prevent a user from logging in if they are a running user of a dashboard?
    • A. 

      Change user profile to Read only.

    • B. 

      Deactivate the user

    • C. 

      Freeze the user

    • D. 

      Delete the user

  • 8. 
    Which one do you like?
    • A. 

      Create a new permission set for each type of Enstein Analytics permissions, then assign users.

    • B. 

      Create a sharing group for users, then add the Einstein Analytics permissions.

    • C. 

      Create a new profiles for users that will have Einstein Analytics permissions

    • D. 

      Create a custom permission set, then add the permission set to existing user profiles.

  • 9. 
    Which one do you like?
    • A. 

      The deleted field and its data CANNOT be restored

    • B. 

      The deleted field and its data can be restored up to 15 days after deletion

    • C. 

      The deleted field can be restored up to 15 days after deletion, but all data will be lost.

    • D. 

      The deleted field and its data can be restored up to 30 days after deletion.

  • 10. 
    Which 3 permission are set in user's profile?
    • A. 

      Run Reports

    • B. 

      Mass Email

    • C. 

      Object Permissions

    • D. 

      Marketing user

    • E. 

      Active

  • 11. 
    Which 3 features can automatically create a Case?
    • A. 

      Email-to-Case

    • B. 

      Web-to-Case

    • C. 

      SMS-to-Case

    • D. 

      Process Builder

    • E. 

      Lightning for Outlook

  • 12. 
    Which one do you like?
    • A. 

      Create an Account Record Type and make the page the default object record page

    • B. 

      Make the page the default object record page for the UC app for the Sales profile

    • C. 

      Make the page the default object record page for the UC app.

    • D. 

      Make the page the org default

  • 13. 
    What must an administrator do when creating a record type?
    • A. 

      Assign the record type to the appropriate profiles.

    • B. 

      Set the field level security for the record type

    • C. 

      Create a new page layout for the record type

    • D. 

      Add the record type to the required user records.

  • 14. 
    Which one do you like?
    • A. 

      Workflow rule

    • B. 

      Big Deal Alert

    • C. 

      Field history Tracking report

    • D. 

      Validation rule

  • 15. 
    A lightning for Outlook layout can be assigned to which 2 options? Choose 2 
    • A. 

      Role

    • B. 

      Team

    • C. 

      User

    • D. 

      Profile

  • 16. 
    How can a new System Administrator quickly provide access to adoption reports and dashboards for managers?
    • A. 

      Log a casa to Salesforce support

    • B. 

      Use the Salesforce Auto-Report Builder

    • C. 

      Build reports and dashboards.

    • D. 

      Search the App Ecxchange for free adoption report apps

  • 17. 
    Select the ones you like
    • A. 

      Live Agent

    • B. 

      Content

    • C. 

      SOS

    • D. 

      Knowledge

  • 18. 
    Select the ones you like
    • A. 

      Opportunity Dashboard

    • B. 

      Opportunity update reminders

    • C. 

      Chatter groups

    • D. 

      Big deal alerts

  • 19. 
    • A. 

      A Sales process where the approval manager is randomly assigned from a public group of managers and a second approved by the Sales VP

    • B. 

      A sales process where the first level approval can be denied and automatically routed to the Sales VP for the final approval

    • C. 

      A sales process that involves approvals for all Opportunities by a Sales VP where a Sales VP is allowed to delegate their approval to someone 

    • D. 

      A Sales process that involves approval to a queues member for all Opportunites and an additional approval by a Sales VP for the Opportunities over a certain amount

  • 20. 
    Which 2 levels of access should be set when sharing a document folder with users? Choose 2 
    • A. 

      Read-only

    • B. 

      Read/Write

    • C. 

      Read/Write/Create/Delete

    • D. 

      Read/Write/Create

  • 21. 
    What are 2 Validation Rule Fields? choose 2 
    • A. 

      Error Condition Formula

    • B. 

      Error Message

    • C. 

      Active Date

    • D. 

      Owner

  • 22. 
    Which one do you like?
    • A. 

      A

    • B. 

      B

    • C. 

      C

    • D. 

      D

  • 23. 
    What are 2 valid assignee options when configuring Case Assignment Rules? Choose 2 
    • A. 

      User

    • B. 

      Queue

    • C. 

      Case team

    • D. 

      Public Group

  • 24. 
    Which one do you like?
    • A. 

      Create a new Sales Process

    • B. 

      Create a new Record type and Page Layout

    • C. 

      Create a new Record type

    • D. 

      Create a new Record type and Sales Process

  • 25. 
    In which 2 ways can users access Salesforce from their mobile devices? Choose 2 
    • A. 

      Install the Salesforce mobile configuration

    • B. 

      Install Salesforce Connect for mobile

    • C. 

      Use the downloads Salesforce mobile application

    • D. 

      Use web browser on a mobile device

  • 26. 
    Which one do you like?
    • A. 

      A

    • B. 

      B

    • C. 

      C

    • D. 

      D

  • 27. 
    Which set of small and large data backup methods are available in native Salesforce'
    • A. 

      Mass Exports, Weekly Data Export Service, and Data Loader Exports

    • B. 

      Report Exports, Weekly Data Export Service, and Data Loader Exports

    • C. 

      Dashboard Exports, Report Exports, and Weekly Data Export Service

    • D. 

      Mass Export Wizard, Weekly Data Export Service, and Data Loader Exports

  • 28. 
    Which one do you like?
    • A. 

      Reset the User password.

    • B. 

      Change the User email address

    • C. 

      Change the User profile.

    • D. 

      Freeze the User record.

  • 29. 
    Which one do you like?
    • A. 

      Roll-up summary fields

    • B. 

      Calculated columns in the related list

    • C. 

      Workflow rules with field updates

    • D. 

      Cross-object formula fields

  • 30. 
    Select the ones you like
    • A. 

      Use the Data loader to match lead by email.

    • B. 

      Create an auto-response rule to assign leads by country.

    • C. 

      Use the Data Import Wizard to match lead by email

    • D. 

      Create an assignment rule to assign leads by country

  • 31. 
    The Sales users at Universal Containers need to view their open Opportunities grouped by a Stage, and as a source report on a dashboard component. Which report format should the System Administrator use to fulfill these requirements?
    • A. 

      Joined

    • B. 

      Tabular

    • C. 

      Summary

    • D. 

      Matrix

  • 32. 
    What are 2 capabilities of the content delivery feature of Salesforce Content? Choose 2 
    • A. 

      Associate the content delivery with a Salesforce record

    • B. 

      Password protect content deliveries that contain sensitive data

    • C. 

      Customize the URL assigned to the content delivery

    • D. 

      Encrypt certain content delivery files

  • 33. 
    Which one do you like?
    • A. 

      Log a case on the Account

    • B. 

      Log a separate Task,Call , or Activity on the Account.

    • C. 

      Post customer interactions in Chatter on the Account.

    • D. 

      Type comments into the Notes section on the account

  • 34. 
    What are 2 considerations when configuring the lead conversione process? Choose 2 
    • A. 

      Standard lead fields are automatically converted to account , contact, and opportunity fields

    • B. 

      Roll-up summary lead fields can be mapped to custom contact fields

    • C. 

      Custom lead fields can be mapped to custom object fields

    • D. 

      Custom lead fields can be mapped to account, contact, and opportunity fields

  • 35. 
    Select the ones you like
    • A. 

      A

    • B. 

      B

    • C. 

      C

    • D. 

      D

  • 36. 
    Which one do you like?
    • A. 

      Approval Process

    • B. 

      Workflow rule

    • C. 

      Process builder

    • D. 

      Cloud Flow Designer

  • 37. 
    Which two chart types should be used to display summary values from 2 different levels of grouping in a report?choose 2 
    • A. 

      Donut chart

    • B. 

      Funnel chart

    • C. 

      Stacked bar chart

    • D. 

      Grouped line chart

  • 38. 
    Which one do you like?
    • A. 

      Use the field filter to reduce records returned

    • B. 

      Move the opportunity reports into a folder with restricted access

    • C. 

      Update the sharing rules to limit user access to certain opportunities 

    • D. 

      Move the opportunity reports into each user's personal report folder 

  • 39. 
    Universal Containers has purchased 25 new salesforce licenses. How many users can a System Administrator create at the same time on the Add Multiple Users page?
    • A. 

      A maximum of 25 users

    • B. 

      A maximum of 10 users

    • C. 

      An unlimited number of users

    • D. 

      A maximum of 5 users

  • 40. 
    Which one do you like?
    • A. 

      Cross-object formula field

    • B. 

      Lookup field

    • C. 

      Workflow field update

    • D. 

      Roll-up summary field

  • 41. 
    What does campaign influence allow a user to do?
    • A. 

      Report on the campaign that have contributed to an opportunity

    • B. 

      View the entire campaign hierarchy

    • C. 

      Adjust the percentage of influence each campaign has on opportunity

    • D. 

      Summarize campaign member statistics on a campaign

  • 42. 
    Which 2 statements apply when custom fiscal year is enabled? Choose 2 
    • A. 

      The defined custom fiscal year only affects forecasts

    • B. 

      The custom fiscal year must be defined manually

    • C. 

      The custom fiscal year automatically updates product schedules

    • D. 

      The custom fiscal year setting CANNOT be disabled

  • 43. 
    Which one do you like?
    • A. 

      Update the field types to be compatible with validation rules

    • B. 

      Add the fields to the page layout

    • C. 

      Update the user's profile to read/write access to both fields

    • D. 

      Add the validation rule to the user's profile

  • 44. 
    Which 2 methods can be used to share records using sharing rules? Choose 2 
    • A. 

      Roles and subordinates

    • B. 

      Queues

    • C. 

      Profiles

    • D. 

      Public groups

  • 45. 
    Which one do you like?
    • A. 

      Case owners manually add product specialists to ad hoc case teams

    • B. 

      Case owners configure pre-defined case teams

    • C. 

      Administrators configure pre-defined case teams and assignment rules

    • D. 

      A case escalation rule assigns ownership to product specialists.

  • 46. 
    Which one do you like?
    • A. 

      Public Groups

    • B. 

      Profile

    • C. 

      Sharing rules

    • D. 

      Role

  • 47. 
    What are 3 considerations when a user is importing data via Data Loader? Choose 3 
    • A. 

      Importing data into checkbox fields allows for the use of TRUE/FALSE

    • B. 

      Unrestricted picklists, a new picklist value will be applied but will NOT be added to the picklist

    • C. 

      Field-level Security access determines which fields will be visible

    • D. 

      Restricted picklists, a new picklist value will be ignored and the default value applied.

    • E. 

      Validation rules do NOT execute when importing data

  • 48. 
    Which one do you like?
    • A. 

      From the Custom Report Type, Edit Layout, then add the new fields to the report

    • B. 

      From the Custom Report Type,Edit Object Relationships, then add the new fields to the report.

    • C. 

      Create a new account report folder, go to share, and then add the new fields

    • D. 

      Create a new account report and add the new fields from the Report Builder

  • 49. 
    Which one do you like?
    • A. 

      Using a Trigger, change the owner of Cases outside the US to Queue- World.

    • B. 

      In Case Support Settings, change Default Case Owner to Queue- World.

    • C. 

      In an Active Case Flow, change the name of the Queue to World.

    • D. 

      Using a Workflow rule, change the owner of new Cases outside the US to Queue- World  

  • 50. 
    The System Administrator creates a new marketing representive user. Immediately following, the marketing representive CANNOT create a campaign. How should the System Administrator resolve the issue?
    • A. 

      Assign the Create Campaign permission set

    • B. 

      Check the Marketing User checkbox on the User record.

    • C. 

      Change the User profile to Marketing User.

    • D. 

      Give Create permissions on the Campaign Member object.

  • 51. 
    Which one do you like?
    • A. 

      Record Types

    • B. 

      Permission Sets

    • C. 

      Global Actions

    • D. 

      Publisher Layouts

  • 52. 
    The support Manager wants to send an automatic email to the Case contact when a  case is closed. Which automation tool can the System Administrator use?
    • A. 

      Sharing Rule

    • B. 

      Case Auto-Response Rule

    • C. 

      Validation Rule

    • D. 

      Workflow Rule

  • 53. 
    Which 2 statements about products and price books are true? Choose 2 
    • A. 

      Price books that contain assets CANNOT contain products.

    • B. 

      A product can have a different list price in different price books.

    • C. 

      Products without a price are automatically added to the standard price book.

    • D. 

      The standard and list price for a product can be listed in multiple currencies

  • 54. 
    What describes the capabilities of Salesforce knowledge?
    • A. 

      A knowledge base composed of articles that can be written and used by support agents

    • B. 

      An automated AI tool that converts Leads to Opportunities given a predefined set of conditions

    • C. 

      A knowledge base that uses AI to generate an article to solve customer support issues

    • D. 

      An automated tool that closes bases on historical information 

  • 55. 
    Which one do you like?
    • A. 

      Create a Lookup relationship with Profile permissions.

    • B. 

      Create a Lookup relationship with a Criteria Based Sharing Rule

    • C. 

      Create a Master-Detail relationship with a Criteria Based Sharing Rule

    • D. 

      Create a Master- Detail relationship with Profile permissions

  • 56. 
    The System Administrator has added the company IP address ranges to the Network Access section. What will happen when a user tries to log in from outside the company network?
    • A. 

      Login attempts by all users are denied

    • B. 

      Login attempts using the API are denied

    • C. 

      Users are redirected to the VPN

    • D. 

      Users must enter a verification code

  • 57. 
    A case is created from a web form. Who will be assigned ownership if no active assignment rules exist?
    • A. 

      Default Case Owner

    • B. 

      System Administrator

    • C. 

      Automated Case user

    • D. 

      Default Workflow User

  • 58. 
    Which one do you like?
    • A. 

      Date- Triggered Workflow Action

    • B. 

      Date- Dipendent Workflow Action

    • C. 

      Time-Triggered Workflow Action

    • D. 

      Time-Dependent Workflow Action

  • 59. 
    A system administrator needs to build a dashboard that is accessible by the entire sales team. the running user must be set to the VP of Sales. What is the correct data source for the dashboard?
    • A. 

      Custom report from the My personal Custom Reports folder.

    • B. 

      Standard report from the Opportunity Reports folder

    • C. 

      Standard report from the Administrator Reports folder.

    • D. 

      Custom report from the Sales Reports custom public folder

  • 60. 
    How can an administrator capture custom lead data on the converted contact when converting a lead?
    • A. 

      Map custom lead fields to standard contact fields

    • B. 

      Map custom lead fields to custom contact fields

    • C. 

      Use the data loader to move the custom lead data

    • D. 

      Use the lead conversion wizard to select the fields.