Wi-tribe: Sales And Process Quiz! Trivia
(431).jpg "Wi-tribe: Sales And Process Quiz! Trivia - Quiz")
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Questions and Answers
- 1.
Pull Back falls under 7 days time period.
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
Pull back refers to a temporary decline in price or a decrease in market activity after a significant increase. This typically happens within a short time period, often within 7 days. Therefore, it is reasonable to say that pull back falls under a 7-day time period. Hence, the answer is Yes.Rate this question:
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- 2.
Sales return refers to sale returned on the 7th day but before the 8th day.
- A.
Yes
- B.
No
Correct Answer
B. No -
- 3.
The customer center is used to make payments into the system.
- A.
Some Times
- B.
Always
- C.
Not Always
- D.
No
Correct Answer
D. NoExplanation
The customer center is not used to make payments into the system.Rate this question:
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- 4.
Affinity sales can be made on more than 1 but less than 4 sales.
- A.
May be
- B.
Yes
- C.
No
Correct Answer
C. NoExplanation
Affinity sales can be made on more than 1 but less than 4 sales. This means that the number of affinity sales can be 2 or 3, but not more than 3. Therefore, the correct answer is "No" as it contradicts the statement that affinity sales can be made on more than 1 but less than 4 sales.Rate this question:
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- 5.
Wi-tribe offering how many packages?
- A.
Six
- B.
More than six
- C.
May be 4
- D.
Only three
Correct Answer
A. SixExplanation
wi-tribe is offering six packages. This means that wi-tribe has a variety of options for customers to choose from. The company understands that different customers have different needs and preferences, so they have created six different packages to cater to those varying requirements. By offering a range of packages, wi-tribe aims to provide flexibility and ensure that customers can select a package that best suits their internet usage and budget.Rate this question:
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- 6.
Packages can be upgraded and downgraded.
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
Packages in a software system can be upgraded to newer versions or downgraded to older versions. This allows for bug fixes, new features, or compatibility with different systems. Upgrading a package ensures that the latest improvements are incorporated, while downgrading can be useful in case of compatibility issues or if a previous version is preferred for specific reasons. Therefore, the statement is correct; packages can indeed be upgraded and downgraded.Rate this question:
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- 7.
To activate sale payment has to be entered into:
- A.
LSLP
- B.
Customer Center
- C.
Payment Tool
Correct Answer
C. Payment ToolExplanation
The correct answer is "Payment Tool" because in order to activate a sale, payment information needs to be entered into the payment tool. This tool is specifically designed to handle and process payments, allowing the transaction to be completed and the sale to be activated. The other options, LSLP and Customer Center, do not specifically mention payment entry and are not the appropriate tools for this task.Rate this question:
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- 8.
Trouble Tickets are raised for non-satisfied customers. To create we have to visit.
- A.
Helpdesk.wi-tribe.net.pk
- B.
Crm.wi-tribe.net.pk
- C.
Cc.wi-tribe.net.pk
Correct Answer
A. Helpdesk.wi-tribe.net.pkExplanation
To create a Trouble Ticket for non-satisfied customers, one needs to visit the website helpdesk.wi-tribe.net.pk. This website likely provides a platform or interface where customers can log their complaints or issues, allowing the company to track and address them effectively. The other two websites mentioned, crm.wi-tribe.net.pk and cc.wi-tribe.net.pk, are not specified as the correct location for creating Trouble Tickets, so they can be disregarded in this context.Rate this question:
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- 9.
Dunning of customer accounts happen after how many days?
- A.
After 45 days from suspension
- B.
After 60 days from activation
- C.
After 30 days from suspension
- D.
After 90 days from suspension
Correct Answer
D. After 90 days from suspensionExplanation
Dunning of customer accounts occurs after a period of 90 days from suspension. This means that if a customer's account is suspended, the dunning process will begin 90 days after the suspension. During the dunning process, attempts are made to collect any outstanding payments from the customer.Rate this question:
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- 10.
All types of extra usages and package modifications are addressed to
- A.
Customer care pk email
- B.
CL2 customer care email
- C.
Director Sales
- D.
Admin.billing and billing.support
- E.
Customer Services
Correct Answer
B. CL2 customer care emailExplanation
The correct answer is CL2 customer care email. This is because CL2 refers to the specific customer care department that handles all types of extra usages and package modifications. Therefore, any issues or inquiries related to these matters should be addressed to the CL2 customer care email.Rate this question:
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- 11.
For customer issues raised trouble tickets TT is sent to whom for a quick resolution.
- A.
Customer Service
- B.
Team Lead
- C.
Director Sales
- D.
Admin.billing
- E.
All of above
Correct Answer
B. Team LeadExplanation
Keeping in view the general routine process you are following.Rate this question:
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- 12.
While replacing the device its mandatory to remove MAC from the payment tool.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Due to device malfunctioning ; device has to be replacedRate this question:
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- 13.
The outdoor unit package offers 7 days money-back guarantee.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that the outdoor unit package offers a 7-day money-back guarantee. However, the correct answer is false, indicating that the outdoor unit package does not provide a 7-day money-back guarantee.Rate this question:
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- 14.
Security charges for regular Wi-Fi and USB dongle are Rs:
- A.
2900 & 3900
- B.
2900 & 600
- C.
600 & 600
- D.
250 & 600
Correct Answer
C. 600 & 600Explanation
The correct answer is 600 & 600. This means that the security charges for both regular Wi-Fi and USB dongle are Rs 600 each.Rate this question:
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- 15.
Rs 250 is applicable to all types of regular sales.
- A.
False
- B.
True
Correct Answer
A. FalseExplanation
Keep in view the general defined business ruleRate this question:
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- 16.
Model No of the desktop modem is:
- A.
25775
- B.
37550
- C.
35750
- D.
35775
- E.
CPE o400
Correct Answer
C. 35750Explanation
The correct answer is 35750. This is the model number of the desktop modem.Rate this question:
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- 17.
For billing disputes and adjustments, mails are sent to:
- A.
- B.
- C.
Dir sales
- D.
Team Lead
- E.
IT department
Explanation
The correct answer is [email protected]. This email address is specifically mentioned for billing disputes and adjustments. It is likely that customers who have issues with their bill or require adjustments are instructed to contact this email address for resolution. The other email addresses mentioned may be relevant for other purposes within the company, but [email protected] is the appropriate contact for billing-related concerns.Rate this question:
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- 18.
For each sale CNIC and sales form completion is mandatory.
- A.
True
- B.
False
- C.
Not necessary
- D.
Some times
- E.
Does not know
Correct Answer
A. TrueExplanation
The statement states that for each sale, it is mandatory to have the CNIC (Customer National Identity Card) and complete the sales form. This means that both the CNIC and sales form are required in order to proceed with a sale. Therefore, the correct answer is "True".Rate this question:
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- 19.
The package for 256/5GB is Rs 750 per month.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement is false because the package for 256/5GB is not Rs 750 per month.Rate this question:
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- 20.
Wi-tribe offers what downloading speeds?
- A.
256 kbps
- B.
512 kbps
- C.
1 MB
- D.
2 MB
- E.
768 kbps
Correct Answer(s)
A. 256 kbps
B. 512 kbps
C. 1 MBExplanation
wi-tribe offers multiple downloading speeds, including 256 kbps, 512 kbps, and 1 MB. These speeds indicate the rate at which data can be downloaded from the internet. Users can choose the speed that suits their needs and preferences.Rate this question:
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- 21.
Bill generation date is:
- A.
30 th of each month
- B.
1st of each month
- C.
7 th of each month
- D.
16th of each month
- E.
Date of activation
Correct Answer
B. 1st of each monthExplanation
The correct answer is "1st of each month" because it is stated in the options that the bill generation date is on the 1st of each month.Rate this question:
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- 22.
- A.
Its a desktop device has 1 ethernet port and 3 voice ports
- B.
Its indoor device with 1 ethernet port and 4 voice ports
- C.
Its wifi modem has 2 ethernet and 2 voice ports
- D.
Its wifi modem has 1 ethernet and 2 voice ports
Correct Answer
D. Its wifi modem has 1 ethernet and 2 voice ports -
- 23.
Naksha tool web address is:
- A.
Http://www.naksha.pk/wi-tribe
- B.
Http://www.naksha/witribe
- C.
Http://www.naksha.com/wi-tribe
Correct Answer
A. Http://www.naksha.pk/wi-tribeExplanation
The correct answer is http://www.naksha.pk/wi-tribe. This is the correct web address for the naksha tool as it includes the correct domain name (naksha.pk) and the correct path (/wi-tribe) to access the tool. The other options provided in the question either have incorrect domain names or incorrect paths, making them incorrect choices.Rate this question:
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- 24.
If the coverage tool shows a coverage indicator less than equal to 25% then we can make a sale.
- A.
Yes
- B.
No
- C.
If 3 signal bars available
Correct Answer
B. NoExplanation
If the coverage tool shows a coverage indicator less than or equal to 25%, it means that the signal strength is weak or insufficient. In such cases, it is not advisable to make a sale as there may be a high chance of call drops or poor call quality. Therefore, the correct answer is "no" as it indicates that a sale cannot be made under these circumstances.Rate this question:
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- 25.
1 MB package activation for USB and wifi modem is:
- A.
Secuirty 600 & 600 additional
- B.
MLR and 600 additional
- C.
MLR and 250 additional
- D.
MLR only
Correct Answer
B. MLR and 600 additionalExplanation
The correct answer is MLR and 600 additional. This means that in order to activate the 1 MB package for USB and wifi modem, the user needs to have MLR (which stands for Mobile Load Requirement) and an additional 600 units.Rate this question:
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- 26.
During 7 days money back time volume consumption meter is active but billing is not generated.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
During the 7-day money back time period, the volume consumption meter is active to track the amount of service used by the customer. However, billing is not generated during this time. This means that the customer can use the service and if they are not satisfied, they can cancel within the 7-day period without being charged. Therefore, the statement is true.Rate this question:
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- 27.
Extra volume purchase at PKR 75 for 500 MB will expire in 30 days.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The extra volume purchase at PKR 75 for 500 MB will expire in 30 days. This means that if a user buys this extra volume package, they will have 500 MB of additional data to use, but it will only be valid for a period of 30 days. After 30 days, any remaining data from this package will expire and cannot be used. Therefore, the statement is true.Rate this question:
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- 28.
What date customers are downgraded and suspended?
- A.
7th of each month
- B.
1st of each month
- C.
16th of each month
- D.
21st of each month
- E.
14th of each month
Correct Answer
C. 16th of each monthExplanation
Customers are downgraded and suspended on the 16th of each month.Rate this question:
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- 29.
Customers can opt to account suspension max 3 times in a year with Rs 300 fix charges.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Customers cannot opt for account suspension a maximum of 3 times in a year with a fixed charge of Rs 300. The correct answer is False.Rate this question:
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- 30.
Foreign national customers will provide CNIC or POC or NICOP for sales . And they will have to pay actiovation plus one month desposit as security.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because foreign national customers will not provide CNIC or POC or NICOP for sales. Additionally, they are not required to pay activation plus one month deposit as security.Rate this question:
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- 31.
Wi-tribe has the following bill dispatch modes:
- A.
Postal
- B.
By Hand
- C.
Email
- D.
SMS
- E.
Customers call contact center
Correct Answer
C. EmailExplanation
wi-tribe provides multiple options for bill dispatch modes, including postal, by hand, email, SMS, and customers calling the contact center. Among these options, the correct answer is email. This means that wi-tribe sends bills to its customers through email for their convenience and ease of access.Rate this question:
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