Rstu - Fw47

6 Questions | Total Attempts: 38

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Rstu - Fw47

RSTU - FW47 short assesment


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Questions and Answers
  • 1. 
    If system has a NVIDIA GeForce 6150 SE or a Quadro NVS 210S and cannot display resolution of 1366x768 what can we do to solve this problem?
    • A. 

      Use nearest resolution 1300x768 and inform customer system is working as designed

    • B. 

      Replace MoBo

    • C. 

      Replace Video card

    • D. 

      Update BIOS

    • E. 

      Update video driver from Nvidia website

  • 2. 
    Why is bluetooth module 370 not detected as Plug'nPlay in windows based systems?
    • A. 

      Because its operating in HCI mode

    • B. 

      Because its not installed properly and a reinstall needs to be done

    • C. 

      Because bluetooth module is not working and needs to be replaced

  • 3. 
    If while playimg BluRay movies we get a message Fail to enable HDCP. Possible reason is: 1) Your Graphics card and display do not support HDCP. 2)Graphic driver is not up-to–date, please install a newer version of graphics driver and try again. - (Error code=0110).What does this mean? What message can we give to our customers? Choose all that apply
    • A. 

      That either we are not using an HDCP compliant dislplay or drivers are not up to date

    • B. 

      That media direct is corrupted and needs to be reinstalled

    • C. 

      That we need to update media direct

    • D. 

      The video card does not support BluRay and we can sell and new one

    • E. 

      NO hardware replacement is needed as system is working as designed and customer needs to get compatible hardware as needed

  • 4. 
    If we get a blank screen on XPS one A2420 when resuming from S1, S3 or S4 states when running Windows Media Center when we play TV what should we do?
    • A. 

      Perform OSRI

    • B. 

      Download codecs

    • C. 

      As a work around click on the back arrow and then launch live tv again

    • D. 

      Replace FIHD

    • E. 

      Warn customer not to use sleep or hibernation and ask to always turn the system off

  • 5. 
    If on XPS One A2420 Power DVD drops frames when playing BD movie extras what should we do?
    • A. 

      Reinstall Power DVD using the media Customer got

    • B. 

      Send latest media of Power DVD

    • C. 

      Reinstall Windows

    • D. 

      Update to latest version of power DVD

    • E. 

      Inform customer system is working as designed

  • 6. 
    If mute button on keyboard does not work on XPS one what should we do?
    • A. 

      Replace Keyboard

    • B. 

      Download and install driver R201747 when available

    • C. 

      Install quickset

    • D. 

      Exchange system

    • E. 

      Perform OSRI