Knowledge check FW44 RSTU
Replace Optical drive
Install latest version of proximity sensor drivers
Perform a Clean OSRI
Position DOC
MoBo and switch is soldered to it
Bottom plastics
No part replacement for that so offer system exchange
Inform customer danage to that part is not covered under warranty
Confirm if LCD is WXGA PN KM307 and if needed replace it
Exchange system
Perform clean OSRI
Update BIOS
Position total solutions
Position DOC as its a third party device
Look for orders in customer number to see if the part is in there
Perform OSRI as its a 3rd party item to test system functionality