Rstu - Fw44
4 Questions
| Total Attempts: 53
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Knowledge check FW44 RSTU
Questions and Answers
- 1.If you get a message the disc is not formatted to play on this region even when the disc is region 1 on a studio 140g, Whta should we do to resolve this?
- A.
Replace Optical drive
- B.
Install latest version of proximity sensor drivers
- C.
Perform a Clean OSRI
- D.
Position DOC
- 2.If on inspiron 1318 you have to replace wifi switch what part will we send?
- A.
MoBo and switch is soldered to it
- B.
Bottom plastics
- C.
No part replacement for that so offer system exchange
- D.
Inform customer danage to that part is not covered under warranty
- 3.If studio 1535 shows white lines after dell log, What should we check on?
- A.
Confirm if LCD is WXGA PN KM307 and if needed replace it
- B.
Exchange system
- C.
Perform clean OSRI
- D.
Update BIOS
- 4.Customer calls in saying her bluetooth that came with ehr studio 1737 is not working but you don't see it in order details. What should we do?
- A.
Position total solutions
- B.
Position DOC as its a third party device
- C.
Look for orders in customer number to see if the part is in there
- D.
Perform OSRI as its a 3rd party item to test system functionality
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