Rstu - Fw44

4 Questions | Total Attempts: 53

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Rstu - Fw44

Knowledge check FW44 RSTU


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Questions and Answers
  • 1. 
    If you get a message the disc is not formatted to play on this region even when the disc is region 1 on a studio 140g, Whta should we do to resolve this?
    • A. 

      Replace Optical drive

    • B. 

      Install latest version of proximity sensor drivers

    • C. 

      Perform a Clean OSRI

    • D. 

      Position DOC

  • 2. 
    If on inspiron 1318 you have to replace wifi switch what part will we send?
    • A. 

      MoBo and switch is soldered to it

    • B. 

      Bottom plastics

    • C. 

      No part replacement for that so offer system exchange

    • D. 

      Inform customer danage to that part is not covered under warranty

  • 3. 
    If studio 1535 shows white lines after dell log, What should we check on?
    • A. 

      Confirm if LCD is WXGA PN KM307 and if needed replace it

    • B. 

      Exchange system

    • C. 

      Perform clean OSRI

    • D. 

      Update BIOS

  • 4. 
    Customer calls in saying her bluetooth that came with ehr studio 1737 is not working but you don't see it in order details. What should we do?
    • A. 

      Position total solutions

    • B. 

      Position DOC as its a third party device

    • C. 

      Look for orders in customer number to see if the part is in there

    • D. 

      Perform OSRI as its a 3rd party item to test system functionality