Rstu - Fw43

15 Questions | Total Attempts: 62

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Software Quizzes & Trivia

Knowledge check RSTU presentation week 43


Questions and Answers
  • 1. 
    If customer was sold Vista 64 bit with Sound blaster Advanced MB software and has a no boot problem what could be done?
    • A. 

      Redirect customer to customer care so they can get a refund for the software as this is an invalid configuration and offer to uninstall the software from safe mode

    • B. 

      Inform customer we don't support 64 bits OS and position DOC

    • C. 

      Inform customer that he needs to contact creative

    • D. 

      Issue system exchange

  • 2. 
    If image restore option is missing on new systems what could be done?
    • A. 

      Ship SRDVDs

    • B. 

      Inform that option is not available and position OSRI as a solution

    • C. 

      Replace MoBo as BIOS is damaged

    • D. 

      Send FIHD

  • 3. 
    If customer bought a system with a 64 bits OS and got the 32 bits Resource CD, What should we do?
    • A. 

      Send the correct resource DVD for 64 bits OS

    • B. 

      Inform customer that drivers need to be downloaded from support.dell.com

    • C. 

      Always use PCRestore

    • D. 

      Exchange OS for a 32 bits one

  • 4. 
    If you get a camera driver BSOD, What should we do to solve this problem?
    • A. 

      Replace Camera and all plastics

    • B. 

      If issue not caused by windows update, install A04 drivers for the camera

    • C. 

      Perform Clean OSRI

    • D. 

      Perform Image restore

    • E. 

      Position system exchange

  • 5. 
    What will new hinge cover with updated firmware will solve on Hepburn?
    • A. 

      Media buttons not lighting up

    • B. 

      Volume buttons not working

    • C. 

      Display menu from quickset

    • D. 

      None of the answers is correct

    • E. 

      Auto eject issue and resuming from S2/S3 state issue

  • 6. 
    If we get a "Battery not identified" issue on 64 bit OS for studio 1537 what should we do?
    • A. 

      Replace Battery

    • B. 

      Replace Ac Adapter

    • C. 

      Replace MoBo

    • D. 

      Update BIOS

    • E. 

      Send in MoBo, Battery and Ac Adapter

  • 7. 
    Is inspiron 1318 offered with and NVIDIA GPU?
    • A. 

      True

    • B. 

      False

  • 8. 
    If we have vertical lines issues on inspiron 1501 what should we try to resolve the problem?
    • A. 

      Send computer to depot even if customer does not have that warranty

    • B. 

      Update video drivers

    • C. 

      Perform OSRI

  • 9. 
    What will be the main carrier for dell starting Nov 24 2008?
    • A. 

      FedEx

    • B. 

      DHL

    • C. 

      UPS

  • 10. 
    If there is a pixelation problem on Studio 140g systems when playing DVDs on Windows Media Player only, what should we do to solve this problem?
    • A. 

      Run Windows Updates

    • B. 

      Refer customer to microsoft

    • C. 

      Uninstall dell proximity sensor driver and then install latest one

    • D. 

      Perform a clean OSRI

    • E. 

      Send FIHD

  • 11. 
    If you get a LCD ALS sensor test error on Studio 1537, 1737. What should be done?
    • A. 

      Replace LCD and include all plastics

    • B. 

      Inform customer is a normal error and update diags to 1343 version to avoid this happening in the future

    • C. 

      Replace MoBo

    • D. 

      Send computer to depot as special case

    • E. 

      Offer system exchange

  • 12. 
    If studio 1737 hangs when resuming from sleep mode, what should we do to solve this problem?
    • A. 

      Inform customer this is a known issue and advice not to use sleep

    • B. 

      Perform OSRI

    • C. 

      Update BIOS

    • D. 

      Replace MoBo

    • E. 

      Send FIHD

  • 13. 
    How should we solve bluescreen caused by driver verifier?
    • A. 

      Delete driver verifier settings from safe mode and Install latest webcam drivers

    • B. 

      Perform factory image restore

    • C. 

      Send FIHD

    • D. 

      Replace system

  • 14. 
    If you cannot control volume using media direct application when using HDMI what should we do?
    • A. 

      Inform customer this is working as designed and that volume needs to be controled on the HDMI device

    • B. 

      Reinstall media direct

    • C. 

      Exchange system as HDMI port is not working correctly

  • 15. 
    There is a new profiling for Creative Sound Blaster Audigy application in dellserv.
    • A. 

      True

    • B. 

      False