Rstu - Fw41

6 Questions | Total Attempts: 50

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Knowledge Quizzes & Trivia

Small knowledge check to assure understanding of FW41 presentation


Questions and Answers
  • 1. 
    On Lithium batteries what is self protection mode?
    • A. 

  • 2. 
    If a lithium battery fully discharges and customer states that it wont charge when plugged in what should we do?
    • A. 

      Immediately replace battery if on warranty or position Total Solutions when out of warranty

    • B. 

      It can take 2 to 3 hours to have any indication that battery is charging so advice customer to wait this amount of time

    • C. 

      Inform customer that BIOS update needs to be done and also replace Ac Adapter as its not providing enough power to charge the battery

  • 3. 
    If inspiron mini was originally sold without WWAN card can we sell a Dell WWAN card through total solutions?
    • A. 

      No, but customer can get a third party USB adapter for this and we will not support that

    • B. 

      No, we offer customer to return system and reorder one with the card in it

    • C. 

      No, inform customer that this is soldered to MoBo and if it was not originally purchased he has to get a new MoBo

    • D. 

      Yes, we sell it and set up a callback to have customer guided on the installation of it

  • 4. 
    If auto run is not working in windows vista what should we do?
    • A. 

      Perform OSRI

    • B. 

      After running Hardware diags position DOC

    • C. 

      Remove Sonic Power DVD from start up folder

    • D. 

      Advice customer to contact Microsoft

    • E. 

      Send in a FIHD

  • 5. 
    If on windows Vista DSC 2.0 shows a message saying Content Not Available, What should we do?
    • A. 

      Use registry editor to edit the CommonAppdatavalue

    • B. 

      Reinstall DSC 2.0

    • C. 

      Contact L2 to have account reset in Icare

    • D. 

      Perform a clean OSRI

  • 6. 
    When using OBT link to book a callback we have 3 service request to select. What are those service request? Choose ALL that apply
    • A. 

      US Consumer

    • B. 

      LA Consumer

    • C. 

      DOC support

    • D. 

      XPS consumer