Rstu - Fw40

12 Questions | Total Attempts: 69

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Windows Quizzes & Trivia

Small knowledge check of FW40 presentation


Questions and Answers
  • 1. 
    If audio is crackling on a Studio portable system what would be the first thing to check?
    • A. 

      Move LCD lid to see if the problem is affected by a cable routing issue

    • B. 

      Sound drivers

    • C. 

      Playback devices

    • D. 

      Volume control

  • 2. 
    If Studio portable has crackling sound and we have made sure its not a wiring problem what could be done to solve the problem? Choose all that apply
    • A. 

      Disable enhancements

    • B. 

      Perform OSRI

    • C. 

      Disable wireless A band(only if customer has a Wireless N card)

    • D. 

      Exchange system

    • E. 

      Send computer to depot

  • 3. 
    If customer calls saying that he thinks his battery is under a recall what should we do? Choose all that apply
    • A. 

      Refer customers to www.dellbatteryprogram.com

    • B. 

      Advice customer that they can call 866 3420011

    • C. 

      Tell them that as this recall was in 2006 the battery is out of warranty already and position total solutions

    • D. 

      Replace battery immediately

  • 4. 
    What are the specific batteries affected by the recall?
    • A. 

      6 cell only

    • B. 

      OU091 and W1436

    • C. 

      All latitude system batteries that were sold on 2006

    • D. 

      ALL batteries sold in 2006

  • 5. 
    How many USB ports does a Studio 540 have?
    • A. 

      Two front, four back, four internal

    • B. 

      Two front, two back, four internal

    • C. 

      Two front, two back, two internal

    • D. 

      Four front, Four back, two internal

  • 6. 
    Is blueray supported with integrated video card on studio 540?
    • A. 

      True

    • B. 

      False

  • 7. 
    What are the 3 options for OSRI (Windows XP) in the Insprion mini system?
    • A. 

      Recommend customer to get external ODD to install os

    • B. 

      Set system exchange

    • C. 

      Inform customer is not Dell responsability

    • D. 

      Send FIHD

    • E. 

      Send computer to depot

  • 8. 
    What are the 3 options for OSRI (Ubuntu) in the Insprion mini system?
    • A. 

      DPS USB drive with image if customer escalates

    • B. 

      Send FIHD

    • C. 

      Recommend customer to get external ODD to install os

    • D. 

      Send to depot if depot warranty or if NBD set system exchange

  • 9. 
    Which systems may have the NVIDIA GPU failure that we support?
    • A. 

      XPS M1330/1530, Inspiron 1420

    • B. 

      XPS M1330/1530, Inspiron 1420, Inspiron 1520

    • C. 

      XPS M1330/1530, Inspiron 1420, Inspiron 1720

    • D. 

      Inspiron 1420, Inspiron 1520, Inspiron 1720

  • 10. 
    What are the symptoms of NVIDIA GPU failure?
    • A. 

      Intermittent Video Issues Multiple Images Random Characters on the Screen Lines on the Screen No Video Blue Screen Error with nvlddmkm+4eb0 or 770e0f34 Listed in the Error System Lockup Related to NVIDIA GPU

    • B. 

      System overheating

    • C. 

      Bluescreen 0xED

    • D. 

      No power

  • 11. 
    If warranty had expired how are we gonna identify systems are covered by NVIDIA GPU issue?
    • A. 

      In the contracts tab they will have a extended year with depot warranty

    • B. 

      It will be identified in DSN when entering SVCTAG

    • C. 

      Will have to consult L2

    • D. 
  • 12. 
    Is the dellserv profile for NVIDIA GPU issues OTHER/Manufacturer Field Action/Nvidia GPU Failures/Discrete System Type/Nvidia Video Issues?
    • A. 

      True

    • B. 

      False