Rstu - Fw39

10 Questions | Total Attempts: 73

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Presentation Quizzes & Trivia

Brief knowledge test about FW39 RSTU presentation


Questions and Answers
  • 1. 
    On studio system what is mos likely the cause of BSOD 0x0A and what to do to solve it?
    • A. 

      Video driver, Reinstall driver from low video resolution mode

    • B. 

      Webcam Driver, Uninstall and update driver from safe mode

    • C. 

      MoBo, Replace MoBo

    • D. 

      Memories, Replace Memories

    • E. 

      None of the above

  • 2. 
    What would fix Ac Adapter error on Studio Hybrid?
    • A. 

      BIOS update

    • B. 

      Replace ac adapter

    • C. 

      Replace MoBo

    • D. 

      Capture Ac Adapter and Replace MoBo

  • 3. 
    If customer has a Studio Hybrid and needs a DVI to VGA dongle do we dispatch it?
    • A. 

      Yes so customer can use system

    • B. 

      No, We position total solutions in ALL cases

    • C. 

      Inform customer that does not exist and position a monitor with digital input using total solutions

    • D. 

      Only if customer has a 17 inches monitor

  • 4. 
    If customer has windows xp on a Inspiron mini, does not have or want to buy external ODD and needs OSRI, What do we do?
    • A. 

      Force customer to buy ODD or position to download USB image to install Ubuntu

    • B. 

      Provide link for a hacked version of xp that will be installable from a USB memory key

    • C. 

      Exchange system

    • D. 

      Tell customer we don't support XP anymore

  • 5. 
    If on windows vista MCE is completely crashing all the times what should we do?
    • A. 

      Inform customer we do not support it

    • B. 

      Look if KB955519 update is installed and uninstall it

    • C. 

      Perform PCRestore/OSRI

    • D. 

      Transfer to DOC

  • 6. 
    Drag to disk is adviced to be used with windows vista only?
    • A. 

      False

    • B. 

      True

  • 7. 
    If you have a windows vista system and you get problems such as System crashing while burning data, Media is balnk after burning, etc. What should you try first?
    • A. 

      Perform OSRI

    • B. 

      Replace ODD

    • C. 

      Uninstall Drag to disk as its not Vista compatible

    • D. 

      Remove upper lower filters

    • E. 

      All of the above

  • 8. 
    If you get Error Message "sprtcmd.exe - Entry point not found" When Launching Dell Support Center 2.0. What do we do?
    • A. 

      Reinstall dell support center 2.0

    • B. 

      Perform OSRI as its software corruption

    • C. 

      ScrRun.dll needs to be re-registered within the operating system

    • D. 

      Transfer to DOC as we do not support DSC

  • 9. 
    What to do if we have No sound while watching Videos online?
    • A. 

      Refer customer to DOC after running hardware diags

    • B. 

      Add a new string on HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\Current Version\Drivers32

    • C. 

      Perform OSRI

    • D. 

      Inform customer he has to contact website webmaster

    • E. 

      All of the above

  • 10. 
    What to do if we have issues with McAfee and IE8 is installed?
    • A. 

      Uninstall IE 8

    • B. 

      Refer customer to McAfee

    • C. 

      Refer customer to Microsoft