Rstu - Fw38

9 Questions | By Evilbyll | Last updated: Dec 13, 2012 | Total Attempts: 66

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Small knowledge check regarding week 38 presentation

Questions and Answers

1.

If a Dell Crystal Or Dell SP2208WFP sold before April 25 2008 has a no video problem what do we do?
- A.
  
  Replace the monitor
- B.
  
  Reset to factory settings
- C.
  
  Troubleshoot video card
- D.
  
  Advice customer to use a Dual link DVI cable
- E.
  
  Send onsite to update firmware
2.

If Studio Desktop 540 has RAID and dual optical drives and does not boot to utility partition what doe we do to solve this?
- A.
  
  Replace MoBo
- B.
  
  Ask customer to use a wired keyboard
- C.
  
  Update BIOS
- D.
  
  This computer does not have utility partition
3.

What to do if on studio D 540 and 540s we get error Disk_0 Block 11117056: IRQ not sent in time?
- A.
  
  Replace HDD
- B.
  
  Update BIOS
- C.
  
  Inform customer is normal and no need to worry
- D.
  
  Set system exchange
- E.
  
  Update 32 bits diags
4.

What to do if Studio 1536 system reports an error or fail to print?
- A.
  
  Replace MoBo
- B.
  
  Replace printer if Dell branded
- C.
  
  Change USB cable
- D.
  
  Remove USB AMD audio driver
- E.
  
  Refer to DOC
5.

If we are unable to burn music from I Tunes using TSST TS-L632H 8X DVD+/-RW what do we do?
- A.
  
  Prove customer drive is working by using other software and ask them to use that other software
- B.
  
  Download and install the TS-L632H_D300 file from Dell Support.
- C.
  
  Replace ODD
- D.
  
  Update BIOS
6.

When is NIS2009 release date?
- A.
  
  11/19/2008
- B.
  
  12/19/2009
- C.
  
  12/19/2008
- D.
  
  01/01/2009
- E.
  
  12/31/2008
7.

If customer bought NIS 2009 from dell and is past 21 days how do we support this customer regarding product ussage?
- A.
  
  Usage support is fee based and handled by the Software Queue
- B.
  
  Provide basic ussage and how to questions
- C.
  
  Handle in Place
- D.
  
  Provide a detailed tutorial on the ussage
- E.
  
  Tell customer we cannot help and ask the to look help online
8.

On Dell AX210 speakers how many connections we need to have so they work and which ones are those connections?
- A.
  
  2 connections Power Cable and Audio plug
- B.
  
  2 connections USB and Audio plug
- C.
  
  USB cable only
- D.
  
  Power cord only as they have a wireless reciever
9.

When sending Windows Vista media we send
- A.
  
  Media that came originally with system (Basic, Home premium, Ultimate, etc.)
- B.
  
  Windows vista with SP1 according to the version customer got(Basic, Home premium, Ultimate, etc.)
- C.
  
  Windows Vista 32 and 64 bits version (Basic, Home premium, Ultimate, etc.)
- D.
  
  Windows Vista 32 and 64 bits version with SP1 (Basic, Home premium, Ultimate, etc.)