Rstu - Fw38

9 Questions | Total Attempts: 66

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Rstu - Fw38

Small knowledge check regarding week 38 presentation


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Questions and Answers
  • 1. 
    If a Dell Crystal Or Dell SP2208WFP sold before April 25 2008 has a no video problem what do we do?
    • A. 

      Replace the monitor

    • B. 

      Reset to factory settings

    • C. 

      Troubleshoot video card

    • D. 

      Advice customer to use a Dual link DVI cable

    • E. 

      Send onsite to update firmware

  • 2. 
    If Studio Desktop 540 has RAID and dual optical drives and does not boot to utility partition what doe we do to solve this?
    • A. 

      Replace MoBo

    • B. 

      Ask customer to use a wired keyboard

    • C. 

      Update BIOS

    • D. 

      This computer does not have utility partition

  • 3. 
    What to do if on studio D 540 and 540s we get error Disk_0 Block 11117056: IRQ not sent in time?
    • A. 

      Replace HDD

    • B. 

      Update BIOS

    • C. 

      Inform customer is normal and no need to worry

    • D. 

      Set system exchange

    • E. 

      Update 32 bits diags

  • 4. 
    What to do if Studio 1536 system reports an error or fail to print?
    • A. 

      Replace MoBo

    • B. 

      Replace printer if Dell branded

    • C. 

      Change USB cable

    • D. 

      Remove USB AMD audio driver

    • E. 

      Refer to DOC

  • 5. 
    If we are unable to burn music from I Tunes using TSST TS-L632H 8X DVD+/-RW  what do we do?
    • A. 

      Prove customer drive is working by using other software and ask them to use that other software

    • B. 

      Download and install the TS-L632H_D300 file from Dell Support.

    • C. 

      Replace ODD

    • D. 

      Update BIOS

  • 6. 
    When is NIS2009 release date?
    • A. 

      11/19/2008

    • B. 

      12/19/2009

    • C. 

      12/19/2008

    • D. 

      01/01/2009

    • E. 

      12/31/2008

  • 7. 
    If customer bought NIS 2009 from dell and is past 21 days how do we support this customer regarding product ussage?
    • A. 

      Usage support is fee based and handled by the Software Queue

    • B. 

      Provide basic ussage and how to questions

    • C. 

      Handle in Place

    • D. 

      Provide a detailed tutorial on the ussage

    • E. 

      Tell customer we cannot help and ask the to look help online

  • 8. 
    On Dell AX210 speakers how many connections we need to have so they work and which ones are those connections?
    • A. 

      2 connections Power Cable and Audio plug

    • B. 

      2 connections USB and Audio plug

    • C. 

      USB cable only

    • D. 

      Power cord only as they have a wireless reciever

  • 9. 
    When sending Windows Vista media we send
    • A. 

      Media that came originally with system (Basic, Home premium, Ultimate, etc.)

    • B. 

      Windows vista with SP1 according to the version customer got(Basic, Home premium, Ultimate, etc.)

    • C. 

      Windows Vista 32 and 64 bits version (Basic, Home premium, Ultimate, etc.)

    • D. 

      Windows Vista 32 and 64 bits version with SP1 (Basic, Home premium, Ultimate, etc.)