Rstu - Fw38
Settings
Small knowledge check regarding week 38 presentation
- 1.If a Dell Crystal Or Dell SP2208WFP sold before April 25 2008 has a no video problem what do we do?
- A.
Replace the monitor
- B.
Reset to factory settings
- C.
Troubleshoot video card
- D.
Advice customer to use a Dual link DVI cable
- E.
Send onsite to update firmware
- 2.If Studio Desktop 540 has RAID and dual optical drives and does not boot to utility partition what doe we do to solve this?
- A.
Replace MoBo
- B.
Ask customer to use a wired keyboard
- C.
Update BIOS
- D.
This computer does not have utility partition
- 3.What to do if on studio D 540 and 540s we get error Disk_0 Block 11117056: IRQ not sent in time?
- A.
Replace HDD
- B.
Update BIOS
- C.
Inform customer is normal and no need to worry
- D.
Set system exchange
- E.
Update 32 bits diags
- 4.What to do if Studio 1536 system reports an error or fail to print?
- A.
Replace MoBo
- B.
Replace printer if Dell branded
- C.
Change USB cable
- D.
Remove USB AMD audio driver
- E.
Refer to DOC
- 5.If we are unable to burn music from I Tunes using TSST TS-L632H 8X DVD+/-RW what do we do?
- A.
Prove customer drive is working by using other software and ask them to use that other software
- B.
Download and install the TS-L632H_D300 file from Dell Support.
- C.
Replace ODD
- D.
Update BIOS
- 6.When is NIS2009 release date?
- A.
11/19/2008
- B.
12/19/2009
- C.
12/19/2008
- D.
01/01/2009
- E.
12/31/2008
- 7.If customer bought NIS 2009 from dell and is past 21 days how do we support this customer regarding product ussage?
- A.
Usage support is fee based and handled by the Software Queue
- B.
Provide basic ussage and how to questions
- C.
Handle in Place
- D.
Provide a detailed tutorial on the ussage
- E.
Tell customer we cannot help and ask the to look help online
- 8.On Dell AX210 speakers how many connections we need to have so they work and which ones are those connections?
- A.
2 connections Power Cable and Audio plug
- B.
2 connections USB and Audio plug
- C.
USB cable only
- D.
Power cord only as they have a wireless reciever
- 9.When sending Windows Vista media we send
- A.
Media that came originally with system (Basic, Home premium, Ultimate, etc.)
- B.
Windows vista with SP1 according to the version customer got(Basic, Home premium, Ultimate, etc.)
- C.
Windows Vista 32 and 64 bits version (Basic, Home premium, Ultimate, etc.)
- D.
Windows Vista 32 and 64 bits version with SP1 (Basic, Home premium, Ultimate, etc.)
Back to top