Small knowledge check regarding week 38 presentation
Replace the monitor
Reset to factory settings
Troubleshoot video card
Advice customer to use a Dual link DVI cable
Send onsite to update firmware
Replace MoBo
Ask customer to use a wired keyboard
Update BIOS
This computer does not have utility partition
Replace HDD
Update BIOS
Inform customer is normal and no need to worry
Set system exchange
Update 32 bits diags
Replace MoBo
Replace printer if Dell branded
Change USB cable
Remove USB AMD audio driver
Refer to DOC
Prove customer drive is working by using other software and ask them to use that other software
Download and install the TS-L632H_D300 file from Dell Support.
Replace ODD
Update BIOS
11/19/2008
12/19/2009
12/19/2008
01/01/2009
12/31/2008
Usage support is fee based and handled by the Software Queue
Provide basic ussage and how to questions
Handle in Place
Provide a detailed tutorial on the ussage
Tell customer we cannot help and ask the to look help online
2 connections Power Cable and Audio plug
2 connections USB and Audio plug
USB cable only
Power cord only as they have a wireless reciever
Media that came originally with system (Basic, Home premium, Ultimate, etc.)
Windows vista with SP1 according to the version customer got(Basic, Home premium, Ultimate, etc.)
Windows Vista 32 and 64 bits version (Basic, Home premium, Ultimate, etc.)
Windows Vista 32 and 64 bits version with SP1 (Basic, Home premium, Ultimate, etc.)