Rstu - Fw37

12 Questions | Total Attempts: 45

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Rstu - Fw37

Small assesment on FW37 presentation understanding


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Questions and Answers
  • 1. 
    What to do when on Studio 1535/1536/1735 the ODD light keeps flashing and optical drive keeps ejecting and BIOS is up to date
    • A. 

      Update BIOS

    • B. 

      Replace optical drive

    • C. 

      Replace Center hinge cover

    • D. 

      Replace MoBo

    • E. 

      Explain customer this is normal

  • 2. 
    If power button need to be replaced on studio notebooks what do we send?
    • A. 

      Left and Right Hinge kit

    • B. 

      Center Hinge cover

    • C. 

      LCD back cover

    • D. 

      Perform System Exchange

  • 3. 
    Do we perform OSRI when DVD playback is fine in MD 4.0 but its not on Media Center?
    • A. 

      True

    • B. 

      False

  • 4. 
    What to do when Keyboard does not resume after coming back from sleep (Vista Home Premium)
    • A. 

      Change power settings and disable Hybrid Sleep

    • B. 

      Update BIOS

    • C. 

      Replace MoBo

    • D. 

      Perform OSRI/PCRestore

  • 5. 
    How to solve STOP 0x000000B4 The video driver failed to initialize Choose ALL that apply
    • A. 

      Uninstall and reinstall latest video drivers from safe mode

    • B. 

      Update BIOS from Safe mode

    • C. 

      Disable video driver from recovery console then uninstall/reinstall it

    • D. 

      Perform clean OSRI

    • E. 

      Replace video card

  • 6. 
    DVD P/N RU772 will not let us install windows unless we change operation from AHCI to ATA what do we do to avoid this problem?
    • A. 

      Perform BIOS update

    • B. 

      Clear NVRAM

    • C. 

      Install latest ODD firmware

    • D. 

      Send FIHD

    • E. 

      Replace MoBo

  • 7. 
    How do we do PCRestore in inspiron mini?
    • A. 

      It cannot be done

    • B. 

      By pressing CTRL+Fn+A

    • C. 

      Using CTRL+1

    • D. 

      Pressing CTRL+ALT+P

  • 8. 
    How do we get to boot menu in isnpiron mini?
    • A. 

      By pressing number 0 on Boot

    • B. 

      By pressing Fn+ D

    • C. 

      It cannot be done

  • 9. 
    How do we get to BIOS menu in isnpiron mini?
    • A. 

      By pressing number 2 on Boot

    • B. 

      By pressing Fn+ S

    • C. 

      Inspiron mini does not have onboard diagnostics

  • 10. 
    What DPS type do we use for an Inspiron 6400 that has Onsite warranty but we will send it to depot?
    • A. 

      SSC

    • B. 

      CSC

    • C. 

      CCC

    • D. 

      O2C

  • 11. 
    Inspiron 1501 has complete care warranty and got dropped by customer accidentally. What kind of DPS do we create?
    • A. 

      Depot CCC

    • B. 

      Depot SCC

    • C. 

      Onsite with all needed parts

    • D. 

      Exchange System

  • 12. 
    What depot serves Studio Systems?
    • A. 

      CTS

    • B. 

      Solectron