Rstu - Fw36

8 Questions | Total Attempts: 35

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Rstu - Fw36

Quiz to assure understanding of FW36 presentation


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Questions and Answers
  • 1. 
    If we are unable to login using DSO cause the account has expired waht do we advice our customer?
    • A. 

      Refer to DOC

    • B. 

      Install latest version and renew the account

    • C. 

      Position renewal using total solutions

    • D. 

      Explain customer data is lost and we cannot do anything about it

  • 2. 
    If Dell customer upgrades DSO software to version 1.1 how much time customer has to retrieve the data before is fully deleted?
    • A. 

      7 days

    • B. 

      15 days

    • C. 

      21 days

    • D. 

      30 days

  • 3. 
    Can we send FIHD to an inspiron mini?
    • A. 

      True

    • B. 

      False

  • 4. 
    If we have Error Code 0F00:1332" Appears When Running Dell™ Diagnostic in the Dell Studio™ 540 and 540s. We replace the HDD.
    • A. 

      True

    • B. 

      False

  • 5. 
    What do we do to avoid having Error Code 0F00:1332" Appears When Running Dell™ Diagnostic in the Dell Studio™ 540 and 540s.
    • A. 

      Reinstall 32 bits diag

    • B. 

      Update BIOS

    • C. 

      Reseat HDD

    • D. 

      Nothing its a bug in the system and will be fixed soon

  • 6. 
    What do we do if Dell™ Studio™ Desktop 540 Will Not Boot To Utility Partition.?
    • A. 

      Create System exchange

    • B. 

      Send FIHD

    • C. 

      Update BIOS

    • D. 

      Send SR media

  • 7. 
    Can we exchange a Vista 32 bits version for a 62 bits as long as is the same version?
    • A. 

      True

    • B. 

      False

  • 8. 
    What do we do if studio model is displayed as inspiron inside windows?
    • A. 

      Edit registry

    • B. 

      Perform PCRestore/OSRI

    • C. 

      Inform customer not to worry that is normal

    • D. 

      Send system to depot