Roadside--pps--january

10 Questions | Total Attempts: 109

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Roadside--pps--january

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Questions and Answers
  • 1. 
    All agent empowerment activities should be sent in email form to Team Leader Dominick Girgenti for documentation, and coded under which activity?
    • A. 

      Agent Empowerment

    • B. 

      RAP Override or Concierge RAP

    • C. 

      Concierge Fullfillment

    • D. 

      Goodwill Offer

  • 2. 
    The MBUSA Roadside App will ask whether the customer would like to enter their disable location or use the GPS to find their location, however the GPS will find the location based on where the cell phone is; not the vehicle. Therefore if someone uses the app but is not by the vehicle, the disable address will not be correct.
    • A. 

      True

    • B. 

      False

  • 3. 
    Battery Replacement is covered under both the CPO and ELW warranties.
    • A. 

      True

    • B. 

      False

  • 4. 
    When cancelling a service call, what fields should be changed to CANCELLED.
    • A. 

      Status

    • B. 

      Sub Status

    • C. 

      Neither, just document the call

    • D. 

      Both the Sub-Status & Status

  • 5. 
    The Product Advice Team recently sent out an Information Bulletin: Customer Concern: the vehicle rocks or lurches once after idling in park with the engine running for roughly 10 minutes.  Which model(s) are involved with this issue?
    • A. 

      2014/2015 CLA & 2015 GLA

    • B. 

      2014 S-Class

    • C. 

      2000-2015 C-Class

    • D. 

      2014 E-Class & 2012 SL

  • 6. 
    Should a dealer request we update a customer's e-mail address, the update can made without speaking directly with the customer.
    • A. 

      True

    • B. 

      False

  • 7. 
    If a customer is stuck in the snow, temporarily turning off what feature may allow the stuck wheel to gain traction and the vehicle become unstuck?
    • A. 

      BAS

    • B. 

      Distronic

    • C. 

      ESP

    • D. 

      Just winch it out and tow the vehicle to the customer's residence

  • 8. 
    Your daily stats can easily be viewed along with access to numerous websites(CAC Scheduling, Empower, RAPMD, etc.) from which Program?
    • A. 

      CCMC

    • B. 

      APM

    • C. 

      Empower

    • D. 

      WFM

  • 9. 
    Who are the 2 main characters in the current Mercedes-Benz Super Bowl commercial?
    • A. 

      Puff Daddy and Eminem

    • B. 

      Michael Jordan and Phil Jackson

    • C. 

      Tortoise and Hare

    • D. 

      Steven Cannon and Nico Rosberg

  • 10. 
    In the State of California many techs do not perform service calls on Freeways due to safety concerns(meaning the DLR. Notes should be checked), but in many instances these freeways are not necessarily limited access. 
    • A. 

      True

    • B. 

      False